Government & Public
Government and public sector organisations are facing an exceptional pace of change. Delivery of public services is undergoing radical change, as governments across the globe are at the peak of upheaval, abandoning former legacy systems in favour of digital solutions.
Modernising services successfully will require leaders to adopt initiatives that are sustainable and provide lasting legacies. Similarly, for successful adoption to happen, you need to develop the skills required for a digitally enhanced future.
At Zühlke, we specialise in helping organisations like yours streamline public services and deliver effective change to meet the needs of citizens. Zühlke listens carefully to understand your challenges and work with you to achieve your goals – from innovative citizen-centric digital services to decarbonisation initiatives that harness the power of IoT. Moving towards a citizen-centric paradigm is inevitable, as public expectations for digital services increase.
Zühlke can help you transform your operations and develop effective digital solutions at scale that deliver greater utility, reliability, and return on investment.
Digital solutions to deliver a citizen-centric experience at scale
Shrinking budgets, high public debt, unemployment and overburdened health services means your organisation is hesitant to foot the cost-burden involved with developing digital solutions.
In the public sector, there’s pressure to deliver digital solutions at pace and scale. But old infrastructures and legacy systems are impeding your progress.
At Zühlke, we have a breadth of experience that makes us agile in operations. We helped develop a COVID-19 Track & Trace App for the UK’s National Health Service – delivering it in 12 weeks. Our digital engineering expertise means we’ll conduct user research and design self-service portals that deliver a better customer experience.
Likewise, we’ll help your organisation sustain long lasting change by upskilling your staff to adopt these new processes and technologies. Our solutions will lower your costs, improve accessibility, and create citizen centric services.
Application modernisation & legacy transformation to reshape operations
Application modernisation in the sector is a real challenge. It’s likely that departments in your organisation are at different stages of maturity, and if you’re using old legacy systems, you’ll find they’re unmaintainable.
What’s more, data is often siloed, so you can’t get the insights you need. Then there’s a skill gap. And the rate of transformation is too slow, meaning your citizens' needs aren’t being met.
At Zuhlke, we transform your ability to meet the needs of citizens and staff, while reducing your cost-to-serve. Our solutions are always relevant and useful, thanks to a rigorous test-and-learn approach that includes technical spikes, emergent service design and emergent architecture. We have vast experience in modernising data, applications and legacy systems safely and cost effectively.
User-centric service design for smarter public policy
At Zuhlke, we’re reimagining how citizens interact with governments and the ways governments deliver services to their citizens. Effective, empathetic service design is an important part of this.
We work closely with your team to research user behaviour, map user journeys, prototype technology and apply data science. Upskilling and training is an important part of this collaboration.
Our consultants combine theoretical expertise with practical experience from scores of successful engagements. Our interventions help policy makers minimise the risk of failure, reduce costs and build trust.
Response to the UK National Data Strategy
We have consulted with data practitioners across government resulting in nine recommendations.
Unlock insights and share data across departments
Data is the bullion of all digital journeys. Yet, accessing your data’s insights – such as the amount of ventilators your ICU needs in real-time or measuring the impact of your latest public policy in real-time – remains a challenge. A lack of data literacy and old legacy IT systems impedes intelligent use of your data.
We follow regulatory best practices on the storing, securing and acquisition of data, so you can remain compliant. Our expertise lies in helping organisations (like Zurich airport and the NHS) use data effectively. And we can build data pipelines and cloud-based analytic capabilities that provide insights in real-time.
At Zühlke, we have a dedicated team of security experts that can help you access and use data securely, so you can get the insights you need. Already, we deliver personalised healthcare and reduce carbon emissions, and we can help you create effective change.
Peter Burri is Senior Business Development Manager in the federal capital Bern and is responsible for the public sector (public administrations) for Switzerland. His more than 30 years of experience in IT and engineering projects in a wide range of industries enables him to provide agile support to customers in diverse process and business innovation projects along the value chain.
Adam Cole is a business development executive who enjoys building partnerships, understanding partners’ biggest challenges, shaping their strategic vision and delivering value through Zuhlke’s many solution offerings. An honest, passionate team player who always puts the client first and is constantly looking for new, innovative ways to build meaningful solutions that make a real difference.
Thorsten Knauf is a Senior Manager who has been working for almost 30 years in the international consulting services industry. He has gained broad experiences from several mission critical and innovative IT and engineering projects across industries. As a partner for business innovation with an agile mind set his current focus is primarily on digital business models, products and services.
Kiky Shannon is passionate about developing trusting relationships with customers and partners, accomplished through innovative problem-solving. In the last 20 years, he has gained extensive experience and valuable insights through various roles, from Software Engineer to Integration Manager and Solution Sales. At Zühlke, his focus is now on driving business development for the Singapore market. As a learning enthusiast, he is mindfully keeping a balance between building business and being an engineer at heart.
Bernhard A. Zimmermann
As Director Business Development, Bernhard A. Zimmermann is responsible for the sales agendas for Zühlke in Austria and is co-owner of the Swiss Zühlke Technology Group AG. He holds three Masters in computer science. In his more than 20-year career, he has been working as department head for enterprise security consulting at Unisys and as a sales specialist and sales manager at Microsoft.
Connie oversees the Insurance and other key business verticals in Hong Kong. She has over 10 years of experience working in both Finance and IT industry, supporting a wide range of organisations including Fortune 500 clients. With that, she has gained extensive insight into how enterprises can create better business outcomes with digital innovation. Connie is also active in foundations supporting initiatives on women leadership and women in IT.