Insurance Digital Transformation Consulting Services
Insurers are facing growing challenges: changing customer needs, modern technologies and new market players. Questions about staffing the customer interface and positioning the organisation in a digital ecosystem are becoming increasingly critical to market success. Zühlke supports you with a range of services – from strategic consulting via service design to product delivery.
In insurance, the customer experience is highly transactional and limited to a few, mostly negative touchpoints. This results in a fundamental lack of trust. Another challenge is rising demand for self-service options which add to the pressure on insurers to digitalise the customer journey. To retain customers, it’s not enough for digital touchpoints to match non-digital equivalents – insurers need to add value as well.
With our impressive record of customer-centric end-to-end development, Zühlke improves the delivery of your digital products and services with solutions that we customise fully to your customers’ needs.
By automating structured interactions such as claims processing, we enhance customer access to your digital services. And by personalising digital customer interactions through artificial intelligence and machine learning, we raise the quality of those valuable touchpoints.
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The GVB Group wants to optimise the claims process for its customers. With the help of Zühlke, an innovative solution was implemented and the customer experience improved. Learn how we walked the talk!
Changing customer needs, market trends and competition from InsurTechs are forcing insurers to innovate, but they are held back by a lack of customer insights, tech know-how, speed and scalability. Another obstacle is the tendency for innovative products to cannibalise the core business, forcing insurers to completely rethink their business model.
Zühlke has the customer insight and technical know-how to overcome these challenges, helping you reduce costs and improve your capacity to innovate. You can tackle usage-based, peer-to-peer or IoT-enabled insurance projects with confidence by leveraging our experience in product and service innovation, and our technological expertise. Our services range from strategic consulting to outside-in experience design and product delivery. The ultimate goal: To make you the go-to service partner for your customers – for decades to come.
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CONCORDIA wants to leverage digitalisation to gain an edge in a competitive market – with a new platform at the customer interface. They entrust Zühlke with developing, operating and improving the solution. Learn how we walked the talk!
Before insurers can leverage self-service functions and business process automation, they first need to address a whole range of issues. Complex and siloed systems, high OpEx and time-consuming decision-making all impact profits leaving both employees and customers dissatisfied.
Zühlke has a strong track record in digitalising underwriting and claims processes, in enabling companies to use AI and machine learning, and in changing complex enterprise software. We enable a smooth transition to predictive modelling, automated risk mitigation, better pricing and the automation of claims handling and reporting. In this way, we help you simplify your business processes, reduce costs and improve the overall employee and customer experience.
In this way, we help you simplify your business processes, reduce costs and improve the overall employee and customer experience.
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Zurich Insurance Group (Zurich) introduces an underwriting system to optimise its process for handling global corporate customers. Zurich entrusts Zühlke with the development of the platform. Learn how we walked the talk!
The digitalisation of customer journeys and the continuous adoption of advanced technology are accelerating the evolution of digital ecosystems. Services with added value can grow organically, allowing insurers to profit from the expanded service network.
But all too often existing and proprietary IT systems are not designed for open networking and governance issues may hamper the adoption of innovative product design. This makes an effective ecosystem strategy essential for insurers.
Zühlke offers extensive experience in developing and integrating complex, scalable data platforms and system architectures for digital ecosystems – as well as in-depth knowledge of governance, security and compliance.
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Liiva, a joint venture between Mobiliar and Raiffeisen, has set out to become the first fully integrated platform for residential property. Through its partnership with Zühlke, this vision is being realized in record time. Learn how we walked the talk!
Large, siloed applications conceal massive security and operational risks, lead to spiralling costs and make it difficult to adopt new technologies and product innovations. By developing long-term technology strategies, Zühlke helps you to reduce the cost of delivering new software functionality, to identify business opportunities, and to deliver quick results.
Whether you are replacing a current system or migrating to a cloud platform, we help your business regain its agility by transforming your application landscape, ensuring a seamless transition to your new operating model and mitigating risk.
Gabriele Baierlein, who joined Zühlke in 2016, is the Director of Business Development & Partnerships for the Zühlke Group. She has many years of experience in cross-industry sales and management, most recently as Market Team Lead at Zühlke, where she oversaw business development and the service portfolio for the consumer goods industry. In her current role, Ms Baierlein is driving the development and expansion of the Financial Services segment with a focus on the insurance industry in Germany. She is also a lecturer in business administration and project management at the University of Applied Sciences Munich (FOM) and the Chamber of Commerce and Industry in Bavaria.
Markus Reding leads the Market Unit Insurance at Zühlke Switzerland. For more than 20 years he is responsible for innovation, strategy, product management, software engineering, and business development in various leadership positions and has practical experience from numerous digitization projects. Meeting the challenges and market trends in the insurance industry with innovative solutions is what drives him.
Ruchi is an experienced technologist with over 20 years of IT industry experience working with global financial institutions, enterprises, and start-ups. In her role, Ruchi has led interdisciplinary teams building & supporting successful digital solutions, products, and platforms for the financial services sector. She is passionate about solving complex business problems using innovative digital solutions to transform and grow businesses.
Helmut Taumberger is committed to digital transformation – and has many years of experience and the innovative skills to support this commitment. The qualified engineer has been working in the IT sector since 2003 and has put his comprehensive expertise at the service of a range of international companies. He loves creating practical strategies and aims to ignite people’s interest in technological change. He has been with Zühlke since 2022, where he is responsible for go-to-market strategies in Austria as Managing Director and steers the strategic direction and development of business relationships and partnerships.
Brewster Barclay has a long history developing and selling innovative software and hardware solutions in the electronics and Internet industries, including running a start-up for 6 years. He is dedicated to helping customers create innovative solutions in healthcare and has shown this outside of his Zühlke responsibilities in his frequent mentoring of e-health and medtech startups.