Insurance Digital Transformation Consulting Services

In insurance, the customer experience is highly transactional and limited to a few, mostly negative touchpoints. This results in a fundamental lack of trust. Another challenge is rising demand for self-service options which add to the pressure on insurers to digitalise the customer journey. To retain customers, it’s not enough for digital touchpoints to match non-digital equivalents – insurers need to add value as well.

With our impressive record of customer-centric end-to-end development, Zühlke improves the delivery of your digital products and services with solutions that we customise fully to your customers’ needs.

By automating structured interactions such as claims processing, we enhance customer access to your digital services. And by personalising digital customer interactions through artificial intelligence and machine learning, we raise the quality of those valuable touchpoints.

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The GVB Group wants to optimise the claims process for its customers. With the help of Zühlke, an innovative solution was implemented and the customer experience improved. Learn how we walked the talk! 

Changing customer needs, market trends and competition from InsurTechs are forcing insurers to innovate, but they are held back by a lack of customer insights, tech know-how, speed and scalability. Another obstacle is the tendency for innovative products to cannibalise the core business, forcing insurers to completely rethink their business model.

Zühlke has the customer insight and technical know-how to overcome these challenges, helping you reduce costs and improve your capacity to innovate. You can tackle usage-based, peer-to-peer or IoT-enabled insurance projects with confidence by leveraging our experience in product and service innovation, and our technological expertise. Our services range from strategic consulting to outside-in experience design and product delivery. The ultimate goal: To make you the go-to service partner for your customers – for decades to come. 

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CONCORDIA wants to leverage digitalisation to gain an edge in a competitive market – with a new platform at the customer interface. They entrust Zühlke with developing, operating and improving the solution. Learn how we walked the talk!

Before insurers can leverage self-service functions and business process automation, they first need to address a whole range of issues. Complex and siloed systems, high OpEx and time-consuming decision-making all impact profits leaving both employees and customers dissatisfied.

Zühlke has a strong track record in digitalising underwriting and claims processes, in enabling companies to use AI and machine learning, and in changing complex enterprise software. We enable a smooth transition to predictive modelling, automated risk mitigation, better pricing and the automation of claims handling and reporting. In this way, we help you simplify your business processes, reduce costs and improve the overall employee and customer experience. 

In this way, we help you simplify your business processes, reduce costs and improve the overall employee and customer experience. 

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Zurich Insurance Group (Zurich) introduces an underwriting system to optimise its process for handling global corporate customers. Zurich entrusts Zühlke with the development of the platform. Learn how we walked the talk!

The digitalisation of customer journeys and the continuous adoption of advanced technology are accelerating the evolution of digital ecosystems. Services with added value can grow organically, allowing insurers to profit from the expanded service network.

But all too often existing and proprietary IT systems are not designed for open networking and governance issues may hamper the adoption of innovative product design. This makes an effective ecosystem strategy essential for insurers.

Zühlke offers extensive experience in developing and integrating complex, scalable data platforms and system architectures for digital ecosystems – as well as in-depth knowledge of governance, security and compliance.

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Liiva, a joint venture between Mobiliar and Raiffeisen, has set out to become the first fully integrated platform for residential property. Through its partnership with Zühlke, this vision is being realized in record time. Learn how we walked the talk!

Large, siloed applications conceal massive security and operational risks, lead to spiralling costs and make it difficult to adopt new technologies and product innovations. By developing long-term technology strategies, Zühlke helps you to reduce the cost of delivering new software functionality, to identify business opportunities, and to deliver quick results.

Whether you are replacing a current system or migrating to a cloud platform, we help your business regain its agility by transforming your application landscape, ensuring a seamless transition to your new operating model and mitigating risk.