The project at a glance Reduction of time and effort by 50% The AI-supported solution has reduced the time and effort required to search for information and answer tariff-related questions in day-to-day operations by approximately 50%. AI chatbot for insurance The chatbot's response accuracy is 95%. Thanks to a user-centred approach to implementation, an NPS of 80% was achieved. Collaboration with Microsoft Within a few weeks, Zühlke and UNIQA, with the support of Microsoft, developed a tariff chatbot designed in the UNIQA layout. This chatbot aids sales employees by quickly and accurately answering questions about tariff specifics. Co-Creation in action Efficient solution for 24/7 service Customers use UNIQA customer service to inquire about the details of their insurance coverage. UNIQA sales employees now spend an average of five to ten minutes per question regarding tariffs, searching through approximately 75 documents per tariff to find the necessary information to provide an answer. Due to increasing digitalisation in our everyday lives, policy holders expect rapid 24/7 support for their inquiries. Zühlke and UNIQA win the Microsoft Visionary Award Read news Tariff chatbot with support from Microsoft Within a few weeks, Zühlke and UNIQA, with the support of Microsoft, developed a tariff chatbot designed in the UNIQA layout. This chatbot aids sales employees by quickly and accurately answering questions about tariff specifics.The chatbot is based on an internal document base (e.g. cover, tariff conditions) and can be easily expanded to to incorporate additional documents. The solution features a chat interface that uses natural language processing to reference corresponding tariff documents. Users can assess the response quality through a simple feedback feature, aiding the continuous enhancement of the solution. ' A great project success: Significant added value created for our customers and employees in just a few weeks with AI support! ' Paul Brandstätter Head of Product & Market Retail AT, UNIQA Reduction of effort by 50 % The AI-supported solution has reduced the time and effort required to search for information and answer tariff-related questions in day-to-day operations by approximately 50%. Also, 80% of the pilot users find the solution helpful and recommend its continued use. The solution offers 24/7 self-service availability, providing access to an easily navigable knowledge database in natural language. Microsoft Visionary Award The joint project of UNIQA and Zühlke is being honored with the prestigious Microsoft Visionary Award in 2024. Our work Banking, Commerce & retail Cybernetic Delivery: Modernising Legacy with AI Learn more Insurance CONCORDIA: developing a new customer platform with Zühlke as a partner in digitalisation Learn more Insurance The AA grows its customer base by introducing tiered offerings to the price comparison website market Learn more Go to case studies Deliver transformative impact with Zühlke. Speak to our team today. Get in touch
' A great project success: Significant added value created for our customers and employees in just a few weeks with AI support! ' Paul Brandstätter Head of Product & Market Retail AT, UNIQA