Zühlke – Empowering Ideas


The financial industry is changing rapidly: smart banking, open banking or predictive banking are some of the many current trends. With our innovative approaches in the areas of data-driven banking and customer-oriented end-to-end solutions, you will survive in this disruptive environment. 

Customer-centric Multichannel Solutions

Today’s customers are looking for a fully integrated customer journey – from initial inquiry to benefit-oriented service. To be successful in the long term, banks need a multichannel strategy that delivers concrete benefits to their customers, for example in the form of personalised, data-driven investment propositions.

We create, develop, and integrate customer-centric, end-to-end solutions that ensure banks perform to their full potential. Creating multichannel solutions helps you prepare your bank for the digital era, improve customer loyalty and – with automated services – reduce your costs by upwards of 30%.

Zühlke is assisting Vontobel with the development of the first Swiss digital tool for active asset management, from platform to app. Learn how we walked the talk!

Learn more about Omnichannel in banking in our frequently asked questions.

Monetisation of Data

For banks and other financial service providers, confidential data have always been an asset, but only now can you take full advantage of this precious resource. Thanks to AI, it’s possible to personalise customer-relevant processes and develop new, precision-targeted business models with ease.

We design, validate, and operationalise processes and business models so that you can unlock new sources of income with innovative products and new customer experiences.

By adopting data-driven banking, you can lead your company into a new era, with 20% more customers and 10% higher margins.

In this article, we introduce four scenarios for optimal cooperation between humans and machines when improving the digital customer experience through machine learning and artificial intelligence solutions. Learn how we walked the talk!

Sustainable FinTech Trends

A new product or service does not secure long-term acceptance just by being new. The challenge is to implement the right new technologies that can both satisfy real customer needs and sustain added value over time. The solution lies in market tests and hands-on experience of open banking.

We help you build flexibility into your infrastructure and processes from the start so that straight away you and your customers can start shaping your future together. 

This flexibility cements your reputation as a trendsetter – even for cross-sectoral ecosystems. You benefit from lasting customer loyalty and continuous development of your product and service portfolio. 

Zühlke supported the end-to-end delivery of an all-new, innovative virtual bank venture in Asia, from technical architecture design to agile development, and supporting the bank post-release in 24/7 operations for a successful launch in Hong Kong. Learn how we walked the talk!

The Banking Platform as Differentiator

In this increasingly competitive environment, banks need a platform that delivers maximum flexibility. The solution should be a modular, open, and customer-centric new platform architecture but, in general, the high initial investment and running costs all but rule this out.

We have a workaround for that. We adapt your current systems to create a fully integrated and decoupled, front-to-back banking platform that not only delivers maximum connectivity and flexibility but also guarantees your complete investment.

It cuts your installation and operating costs by up to 30% and lets you partially outsource your operating model – so you can focus 100% on your brand and customers. In the digital marketplace, this is essential to successfully outperform your competitors.

With the help of Zühlke, Bank Julius Bär has developed a tool for customer advisors that improves efficiency and consultancy quality. Learn how we walked the talk!

Armando Paz Zühlke
Contact person for Switzerland

Armando Paz

Senior Business Development Manager

Armando Paz is Senior Business Development Manager and since September 2020 at Zühlke. Armando has been working in the IT environment for over 15 years with a strong background in financial services. His employers have included companies such as Union-Investment, Bloomberg, Fitch Solutions, State Street and start-up Fintech Tagmydeals. Armando holds a B.A. Hons in Business and Management and a Master of Accounting and Finance. His focus is on sales of software solutions and consultants to banks and insurance companies.

Contact person for Singapore

William Dew

Managing Director Business Development

William Dew leads Business Development for Zühlke in Singapore. He has over 20 years of experience working with diverse organisations across Asia, Europe, and the Middle East to solve complex business and technology challenges. Prior to joining Zühlke, William was the founder and CEO of a PropTech business in Hong Kong and has held various APAC leadership roles within companies in the FinTech and Communications industries.

Contact person for Germany

Jan-Philipp Koch

Business Development Manager

As an innovation partner, Jan-Philipp supports banks and other financial services companies in the development of data-driven business models and digital solutions and processes. He brings experience as a consultant from a technology and management consulting firm and thus extensive knowledge in the areas of Data, Machine Learning and Blockchain.

Contact person for Austria

Helmut Taumberger

Managing Director Market Units
Myles Davidson
Contact person for United Kingdom

Myles Davidson

Director Business Development

Myles Davidson is an experienced leader for the digital transformation of companies and product innovation. Significant experience in driving business initiatives on a local and international level in a complex and rapidly changing environment. Myles is known as trusted advisor for clients at C- and board-level for strategic questions around business innovation and technology.