The finance industry is changing fast, with ever more companies facing an ever more challenging market. Smart banking, open banking, FinTech and AI-based predictive banking are just some of the many new trends in the sector.
Moreover, consumers now expect much more from their financial services provider – offers and products tailored to their individual needs as well as a fully integrated customer journey.
Providers need to meet these expectations with maximum flexibility. While their main focus should be customer loyalty – from both existing and new clients – they also have to build up their product portfolio and brand. Using data-driven banking and customer-oriented end-to-end solutions, Zühlke can help adapt your existing systems and get your business fighting fit for the challenges yet to come.
Customer-centric Multichannel Solutions
Today’s customers are looking for a fully integrated customer journey – from initial inquiry to benefit-oriented service. To be successful in the long term, banks need a multichannel strategy that delivers concrete benefits to their customers, for example in the form of personalised, data-driven investment propositions.
We create, develop, and integrate customer-centric, end-to-end solutions that ensure banks perform to their full potential.
Creating multichannel solutions help you prepare your bank for the digital era, improve customer loyalty and – with automated services – reduce your costs by upwards of 30%.
Monetisation of Data
For banks and other financial service providers, confidential data have always been an asset, but only now can you take full advantage of this precious resource. Thanks to AI, it’s possible to personalise customer-relevant processes and develop new, precision-targeted business models with ease.
We design, validate, and operationalise processes and business models so that you can unlock new sources of income with innovative products and new customer experiences.
By adopting data-driven banking, you can lead your company into a new era, with 20% more customers and 10% higher margins.
Sustainable FinTech Trends
A new product or service does not secure long-term acceptance just by being new. The challenge is to implement the right new technologies that can both satisfy real customer needs and sustain added value over time.The solution lies in market tests and hands-on experience of open banking.
We help you build flexibility into your infrastructure and processes from the start, so that straight away you and your customers can start shaping your future together.
This flexibility cements your reputation as a trendsetter – even for cross-sectoral ecosystems. You benefit with lasting customer loyalty and continuous development of your product and service portfolio.
The Banking Platform as Differentiator
In this increasingly competitive environment, banks need a platform that delivers maximum flexibility. The solution should be a modular, open, and customer-centric new platform architecture but, in general, the high initial investment and running costs all but rule this out.
We have a workaround for that. We adapt your current systems to create a fully integrated and decoupled, front-to-back banking platform that not only delivers maximum connectivity and flexibility, but also guarantees your complete investment.
It cuts your installation and operating costs by up to 30% and lets you partially outsource your operating model – so you can focus 100% on your brand and customers. In the digital marketplace, this is essential to successfully outperform your competitors.
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Heinz is responsible for the business development Financial Services Sector at Zühlke Switzerland since Dezember 2008 . This role includes the Go to Market strategy and the management of the Financial Services Sector Team and the Key Account Management of several Banks.
Anja Baer oversees the banking business at Zühlke in her role as a Business Development & Solution Manager. She has extensive experience in managing large transformation projects. Prior to joining Zühlke, Anja has worked in the banking sector, in both Asia and Europe, and also founded a company following her passion for innovation in finance and technology. Anja holds a Bachelor’s Degree in International Management.
Philipp Harrschar is Director Business Development and Partner of the Zühlke Group. He has been with Zühlke since 2011 and advises and assists clients in digitisation projects both in the insurance industry and across industries. His focus is on cross-sector innovation patterns and the use of key technologies.
Antonio is a thought leader in digital innovation with over 16 years of experience in delivering complex programs, developing new business, product innovation, process improvement and solution integrations across different industries. Antonio has led teams of different cultures and professional backgrounds across industries including end-to-end product development, technology, operations and system management, change delivery and digital solutions. Trilingual in English, Italian and Mandarin, he holds an Honours Degree in International Economics and a Master Degree in Chinese Studies. Antonio is a certified Scrum Master and holds a Postgraduate Diploma in Innovation and Design Thinking.
Myles Davidson is an experienced leader for the digital transformation of companies and product innovation. Significant experience in driving business initiatives on a local and international level in a complex and rapidly changing environment. Myles is known as trusted advisor for clients at C- and board-level for strategic questions around business innovation and technology.