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Zühlke - zur Startseite
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    Zurich Airport transforms operations for a data-driven future

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    Highlight Case Study

    Zurich Airport transforms operations for a data-driven future

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    From Hardware to Systems: Turning Legacy into Advantage

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Language navigation. The current language is english

Create digital products people trust and return to

In regulated industries, good design carries higher stakes. We combine research, design, and engineering to build products people use with confidence.

Tell us your design challenge

Trusted by organisations where getting design wrong is not an option

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The business cost of products that don’t meet expectations

trillion: in global sales is at risk annually as customers disengage when the experience does not meet their needs

Qualtrics

$3

billion: is wasted in Europe every year on on digital financial services onboarding that users start but never complete

Signicat

€5.7

medical-device incidents involve a user error and roughly half of design-related recalls trace to the user interface

FDA

1/3

Often, products are built around how users are supposed to behave, not how they actually do. In regulated industries, that gap doesn't just cost money. It affects whether people make the right decisions, complete critical tasks, and use complex products safely.

Closing it takes two capabilities working together: the research depth to understand users before committing to a direction, and the engineering depth to deliver what the research shows, all the way to production.

Our multidisciplinary teams bring strategy, research, and engineering together from day one. The result: experiences that hold up in regulated industries where stakes are highest, from healthcare and financial services to industrial systems and public services.

Our Experience Design work in action

NHS COVID-19 app prevents 1 million infections

We designed and delivered the UK's COVID-19 app in just 12 weeks, preventing 1 million infections. Continuous user research got this accessible, life-saving app over the line.

Read the case study
Hands holding a smartphone displaying the NHS COVID-19 app opening screen, next to the NHS COVID-19 logo.

HSBC mobile app empowers UK customers to start investing

Our team led the research and design of HSBC's new investment product for UK customers. The new app design led to a 93% increase in new investment business volumes.

Read the case study
HSBC Insurance case study header

Berlinger pioneers smarter medication shipments with IoT

We designed a WHO- and UNICEF-endorsed device for safe, temperature-controlled medication shipments, cutting manufacturing cost and energy use.

Read the case study

three+one scales its business with a self-serve client portal

We redesigned three+one's cashVest platform around real user research, adding a self-serve portal that saves staff 3-4 hours per report and gives clients a real-time view across banks.

Read the case study
Two colleagues in an office reviewing finance charts and graphs on a laptop and tablet, one pointing to a chart as they discuss the data together.

Hong Kong Jockey Club delivers secure access for over 1 million customers

We modernised Hong Kong Jockey Club's identity platform, giving over a million customers secure, seamless access. It now handles hundreds of thousands of simultaneous logins at peak.

Read the case study

Ready to build products your users actually need?

Tell us about the product or service you're designing, rethinking, or trying to rescue.

Get in touch

Design without guesswork

From the first research question to running product, we work across the full design lifecycle, combining evidence-based methods with engineering excellence to deliver products that work in production.

Culture shapers

The organisations that consistently build products people use have embedded user understanding into how everyone makes decisions: product owners, engineers, and leadership. When design becomes a shared discipline across the organisation, the decisions it produces compound over time. We help you build that culture and capability, so it outlasts any single project.

End-to-end

Our designers and engineers work as one team from the first user interview to the running product. In regulated industries where design errors carry real consequences, what gets designed has to actually ship, work, and get used at scale. Research findings become design decisions, and design decisions become working software, with the same people holding the thread from start to finish.

Lean and agile

We embed user testing into every sprint so that adoption questions get answered while there is still time to act on them. Each iteration builds validated evidence about how people actually behave, so by the time you launch, you have already seen what works, reduced the rework, and built confidence that the product will be used.

“Our collaboration with Zühlke is highly constructive and leads us to create genuine added value. Our colleagues at Zühlke enrich our own teams greatly thanks to the expertise they bring to the table.”

Picture of Martin Jahn, CTO LiveWell by Zurich
Martin Jahn

Chief Technology Officer & Member of the Executive Board, LiveWell by Zurich

“Zühlke challenges us to think differently, to create better digital products, to be a better business. Their invaluable work & ongoing support is helping us to scale & mature as a business.”

Jessica Harrell
Jessica Harrell

Director of Project Management, three+one

“The Zühlke team helped us bring our wealth management services to the UK mobile banking experience, adding value for our customers. What’s more, they helped us become more agile and customer-centric, allowing us to move smarter and faster.”

portrait photo Jason Sweeney, HSBC
Jason Sweeney, HSBC UK

Senior Digital Product Manager

“SmartSystem is a revolutionary modular platform approach that gives Berlinger a significant competitive advantage as it allows full transparency along pharma cold chains. Zühlke was the perfect partner to develop this incredibly complex solution on time and on budget.”

portrait photo of Thomas Wenger, Vice President Technology & Operations Berlinger
Thomas Wenger

Vice President Technology & Operations

“Our collaboration with Zühlke is highly constructive and leads us to create genuine added value. Our colleagues at Zühlke enrich our own teams greatly thanks to the expertise they bring to the table.”

Picture of Martin Jahn, CTO LiveWell by Zurich
Martin Jahn

Chief Technology Officer & Member of the Executive Board, LiveWell by Zurich

“Zühlke challenges us to think differently, to create better digital products, to be a better business. Their invaluable work & ongoing support is helping us to scale & mature as a business.”

Jessica Harrell
Jessica Harrell

Director of Project Management, three+one

Our experience design capabilities

People are at the heart of everything we create. We bring human-centred design to every stage of the journey, uniting functionality, commercial goals, and real user needs so your products and services succeed.

Digital experience design

Shape compelling digital experiences that delight people and deliver impact against your strategic goals. Benefit from our rich experience and heritage in UX design, design thinking, user research, interaction design, visual design, design systems, information architecture, and usability testing.

Agile development and delivery

Embed experience design thinking and methodologies into rapid, iterative development and delivery processes and product lifecycles. Ensure critical alignment between design, research, and technical implementation teams to minimise risk and costs and accelerate time to market and value delivery.

Rapid mobile app development

Design and deliver high-quality mobile apps that delight users, meet complex business needs, and comply with regulation and accessibility requirements.

Our partners for creating digital products people trust and return to

  • AMD Embedded Partner Program - Select Certified Partner, Zühlke
  • Google Cloud Platform partner logo, Zühlke

Want to explore what design could do for you?

Whether you're scoping a new product or rethinking an existing one, a short conversation is the best place to start. Tell us where you are and we'll share what's worked for clients like you.

Talk to our team

Meet our experience design leaders

  • Eric Fehse

    Principal UX Consultant & PartnercontentTeam.linkedinProfileOf Eric Fehse
  • Neelesh Sonawane

    Neelesh Sonawane

    Principal UX Consultant contentTeam.linkedinProfileOf Neelesh Sonawane
colleagues discussing design of finance app

Careers at Zühlke

Bring your design craft to work that matters

You'll join multidisciplinary teams solving real problems for real people, from life-saving health apps to products used by millions. If you want to grow your craft, shape how we work, and see your design make a measurable difference, we'd love to hear from you.

Explore UX careers

Explore our latest thinking on experience design

A few perspectives from our teams on design, research, and building products people love.

Experience design

Consumer Duty in UK finance: boosting customer experience

Read more
Canary Wharf finance street
Experience design

Digital interaction: the role of LLMs in personalising experiences

Read more
Experience design

Sustainable web design: how UX impacts sustainable product design

Read more
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Discover all insights

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