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Smart Retail: The Future of Shopping

Change is a constant in the retail sector, but the transformation process has been dramatically accelerated by the COVID-19 crisis.

  • In light of this, what is the best way to meet changing customer needs when it comes to shopping? 
  • What should specific application and business cases look like if the aim is not just to keep pace with change but to actively drive it?
  • And how can innovative technologies facilitate use cases?

These are just some of the questions that the Institute of Retail Management at the University of St. Gallen attempted to answer in a study sponsored by Zühlke. We have summarised the main findings of the study in a paper.

Download now!

Download a summary of the study now!

Laura Sivec
Contact person for Switzerland

Laura Sivec

Business Development Manager

Laura Sivec works as a contact person for retail and telecom customers, and has been with Zühlke in Business Development since 2021. She combines many years of experience managing sales projects in the service sector with project experience in marketing and strategy consulting. Laura holds a Master’s in Marketing and Communications from the University of St. Gallen. She is both inspired and fascinated by digitalisation and the associated innovations and trends.

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Nadine Stoyanov
Contact person for Switzerland

Nadine Stoyanov

Head of Retail and Consumer Goods

Nadine Stoyanov joined Zühlke in April 2018 following strategic and operational roles in the retail sector in companies ranging from technology start-ups to major enterprises. As Head of Retail & Consumer Goods at Zühlke Switzerland, she is responsible for strategic development and expansion in the retail and consumer goods sectors. Nadine Stoyanov regularly shares her expertise in a variety of thought leadership formats.

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