The LiveWell platform is a strong addition to Zurich's health management portfolio, with Zühlke assisting in the development of this central touchpoint.
Through the wellbeing platform LiveWell, Zurich is expanding its portfolio in the field of healthcare with the aim of providing customers with more digital services. Zühlke is once again involved in the development of the web portal as an external partner. The aim is to further refine and optimise elements in the existing app.
Joined teams consisting of specialists from LiveWell and Zühlke work together on the products across three continents – from Johannesburg and Zurich to Sydney – using the scrum and kanban agile techniques. The seamless partnership between design and development is a key factor in the success of the project. Cooperation across digital channels alone and agile problem-solving that transcends time zones and language barriers are part of the teams' day-to-day routine. The teams can quickly adapt to the challenging situation, regularly coordinate with stakeholders, and ensure that the focus is always on the client when delivering new features on an ongoing basis and with a high level of technical expertise. Ensuring the web portal and app are user friendly is a top priority. Therefore the teams employ a forward-looking, multi-channel concept and cloud solution.
The race for the customer interface: Get our Insurance StudyDespite a tight schedule and the app being developed in parallel to the web portal, the teams are successful in getting the web portal ready for launch. Thanks to its web services and the added features as part of the solution, LiveWell can now position itself even more effectively within a global growth market when it comes to health topics.
Christian Moser joined Zühlke in 2005 and is leading the digital experience practice in Switzerland. He is a technology enthusiast and a passionate designer. Technology trends are fascinating him. They have the power to transform our lives and society.
