Customer Experience Digitalisation & Disruption

Tenant portal with excellent user experience cuts costs

a woman on the phone and sitting in front of her laptop

  • Customer portal with intuitive UX instead of off-the-shelf software solution

  • High quality and fast implementation thanks to agile approach and state-of-the-art development technologies

  • Improved service level for customers, lower costs, streamlined operation and dynamic ongoing development through DevOps approach

Alfred Müller AG sets out to offer its customers an all-in-one management platform and brings in Zühlke to handle the development and operation. The new portal boasts an attractive design and leads to lower management costs.

A unique platform instead of off-the-shelf software

The real estate firm Alfred Müller AG wants to simplify communication with its customers with an online platform for managing its full range of tasks. After a pilot test with an off-the-shelf software solution, Alfred Müller AG decides to develop its own solution. It offers an array of options for customising individual processes, integration into the current system landscape, new features and an attractive design language. The back-office section is primarily implemented with Microsoft Dynamics and requires efficient interfaces for the new customer portal. Zühlke is tasked with the development and operation of the new portal.

Fabian Suter, Product Owner Customer Portal, Alfred Müller AG
' Together with our innovative partner Zühlke, we have realised our vision for a customer portal in the form of an elegant, customised solution. '
Fabian Suter
Product Owner Customer Portal, Alfred Müller AG

UX and design of the highest calibre

The project adopts an agile process that integrates specialists from Alfred Müller AG. Ideas for new features are rolled out in rapid iterations, and the state of development is tested at regular intervals. The low-code application platform Mendix enables the rapid development of an attractive portal that meets the highest standards in the areas of design and user experience. The seamless integration of the new solution makes it possible to efficiently manage digital processes using the usual CRM and ERP systems.

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Higher service level, greater efficiency

Numerous Alfred Müller AG clients register for the new portal within a short space of time. Enquiries and damage reports are processed digitally, documents can be accessed at any hour of the day, and the management system will gradually replace cumbersome paper-based processes. The new digital solutions improve the service level for customers and replace manual processes, saving time and money otherwise tied up by management tasks.

Reto Stucki, Zühlke
Contact person for Switzerland

Reto Stucki

Senior Business Development Manager

Reto Stucki is committed to valuable solutions, excellence and innovation. As an Engineer in Electronics and Information Technology with an EMBA in Digital Transformation he likes to use technology to create business value. He supports innovation leaders across ten growing industries including Real Estate, Transportation & Logistics, Energy, IT and Professional Services.

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