Banking

Empowering people to invest in the digital asset economy with a seamless customer experience

By integrating an onboarding process that is now ten times faster, Zühlke has helped the digital asset bank, Sygnum enhance its client experience.

digital assets

The start of digital asset banking

Sygnum Bank, the world's first digital asset bank, wants to bring digital assets into regulated banking and use automation to simplify and streamline its processes. Their commitment to improving the user experience and reducing complexity demonstrates how Sygnum is leading the way in the industry. With a Swiss banking licence and a capital markets services (CMS) licence in Singapore, Sygnum must comply with relevant regulations and know-your-customer (KYC) measures. Sygnum approached Zühlke to build a scalable and customisable platform that improves the customer experience, provides a faster turnaround time and ensures data security.

Onboarding platform

An experienced team from Zühlke collaborated with Sygnum in a distributed and agile way to develop the onboarding platform. The previous onboarding process was integrated into a new platform, enabling Sygnum to offer an end-to-end digital solution for clients and employees. The platform incorporates automation, integration, scalability and customisation capabilities, making it adaptable for future requirements. Despite a tight timeframe, the team successfully delivered this ambitious project and is continuously enhancing the platform with additional functionalities.

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Improved onboarding platform and vision

The new integrated onboarding platform has significantly reduced the time it takes to onboard new clients, with a process that is ten times faster compared to the previous system. It also enables Sygnum to scale up according to business demand. This achievement is a significant step towards Sygnum's vision of empowering people to invest with confidence in the digital asset economy.

portrait photo Martin Jost, COO Sygnum
' Keeping a focus on what matters most for our clients and collaborating to succeed are part of our core values, and Zühlke helped us launch an improved, integrated digital onboarding platform that let’s us do exactly this. '
Martin Jost
Martin Jost, Chief Operating Officer, Sygnum

About Sygnum

Sygnum is the world’s first digital asset bank, founded on Swiss and Singapore heritage. With Sygnum Bank AG’s Swiss banking licence, as well as Sygnum Pte Ltd’s capital markets services (CMS) licence in Singapore, Sygnum empowers professional and institutional investors, corporates, banks, and other financial institutions to invest in the digital asset economy with complete trust. Sygnum operates an independently controlled, scalable, and future-proof regulated banking platform. The interdisciplinary team of banking, investment, and Distributed Ledger Technology (DLT) experts is shaping the development of a trusted digital asset ecosystem. To learn more about Sygnum, please visit www.sygnum.com

portrait photo Anja Baer
Contact person for Switzerland

Anja Baer

Business Development & Solution Manager

Anja Baer oversees the banking business at Zühlke in her role as a Business Development & Solution Manager. She has extensive experience in managing large transformation projects. Prior to joining Zühlke, Anja has worked in the banking sector, in both Asia and Europe, and also founded a company following her passion for innovation in finance and technology. Anja holds a Bachelor’s Degree in International Management.

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Jan-Philipp Koch
Contact person for Germany

Jan-Philipp Koch

Principal Business Developer

As an innovation partner, Jan-Philipp supports banks and other financial services companies in the development of data-driven business models and digital solutions and processes. He brings experience as a consultant from a technology and management consulting firm and thus extensive knowledge in the areas of Data, Machine Learning and Blockchain.

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Myles Davidson, Zühlke UK, Director Business Development
Contact person for United Kingdom

Myles Davidson

Head of Sales Excellence

Myles Davidson is an experienced leader for the digital transformation of companies and product innovation. Significant experience in driving business initiatives on a local and international level in a complex and rapidly changing environment. Myles is known as trusted advisor for clients at C- and board-level for strategic questions around business innovation and technology.

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Ruchi Singhal
Contact person for Singapore

Ruchi Singhal

Head of Financial Services Asia

Ruchi is an experienced technologist with over 20 years of IT industry experience working with global financial institutions, enterprises, and start-ups. In her role, Ruchi has led interdisciplinary teams building & supporting successful digital solutions, products, and platforms for the financial services sector. She is passionate about solving complex business problems using innovative digital solutions to transform and grow businesses.

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Helmut Taumberger
Contact person for Austria

Helmut Taumberger

Managing Director Market Units

With his years of experience and a strong innovative mindset, Helmut Taumberger is digital transformation personified. As a Managing Director of Markets at Zühlke Austria, he is responsible for steering the company’s strategic orientation and development. A qualified engineer, he has worked in the IT sector since 2003 and has lent his substantial expertise to various international businesses. He likes nothing more than coming up with practical strategies and getting people excited about technological change.

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Stefan Hirzel, Head of Banking, Zühlke Switzerland
Contact person for Switzerland

Stefan Hirzel

Head of Banking Switzerland

Stefan Hirzel joined Zühlke in 2013 and is responsible for the banking business for Zühlke Switzerland. He is a technology enthusiast and a passionate entrepreneur. Stefan is particularly fascinated by the financial industry, where he brings in his two traits day after day, and in close collaboration with our customers.  

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