Outset Situation & Challenge
docdok is a successful hybrid care platform from Switzerland. Its provider docdok.health wanted to scale this success model to new channels for different types of healthcare practitioners and admin staff within hospitals. In a first step, docdok was to be implemented at the Simmental-Thun-Saanenland Hospital (STS).
The goal for the hospital was to digitalize the patient journey and to introduce a channel for data capturing and communication between patients and health care professionals (HCPs) thus optimizing the workflows of each user group and increasing efficiency. Before developing the software for these new so called ”case streams”, docdok.health wanted to understand the use related risks that might arise from the extension of their platform.