Life Science and Pharmaceutical Industry,  Medical Device and Healthcare

Improving the patient-doctor relationship

Scaling a hybrid care platform improving the hospital experience and outcomes for patients.

Picture docdok.health app on iPhone for the communication between doctors and patients.

Outset Situation & Challenge

docdok is a successful hybrid care platform from Switzerland. Its provider docdok.health wanted to scale this success model to new channels for different types of healthcare practitioners and admin staff within hospitals. In a first step, docdok was to be implemented at the Simmental-Thun-Saanenland Hospital (STS). 

The goal for the hospital was to digitalize the patient journey and to introduce a channel for data capturing and communication between patients and health care professionals (HCPs) thus optimizing the workflows of each user group and increasing efficiency. Before developing the software for these new so called ”case streams”, docdok.health wanted to understand the use related risks that might arise from the extension of their platform. 

Approach & Solution

Several workshops made sure that the patient journey, the pains & gains of all stakeholders and the user requirements were well understood. Zühlke conducted a usability expert review with the current solution to improve its user experience. 
A usability risk analysis allowed to foresee critical parts of the software development – and made sure that the intended use was not leading to a “Software as a Medical Device” classification. 

Then, Zühlke developed the software (for mobile and web) with its proven methods from developing compliant products.
Beyond that, Zühlke provided support in debugging after the end of the project. 

Impact & Benefit

After only three months of development time, the docdok platform enhancement was successfully introduced at the STS. 
The new case streams now allow for different communication channels depending on the profile of the user (medical vs. non-medical staff). This notably improved the follow-up of patients who need aftercare and makes the work of the HCPs significantly more efficient.

Overall, better patient outcomes and quality of care are expected while improving efficiency. Thanks to the project, docdok.health has successfully scaled their platform with a stable architecture and established trust with their customer. It contributed to opening up a new market with substantial revenue opportunities. 

The docdok.health platform

Docdok grafik eng Patient Patient Patient Doctor Admin Private info shared between doctor and patient, e.g. teleconsultation Info shared between doctor, nurse and patient Info shared with all e.g. scheduling Same info shared with all patients e.g. events (group message, like ‘bcc’) Appointments reminders Questions/answers about treatment PROMs & QoL surveys Blood analysis les Prescription les docdok.health platform Nurse Patient
blazejvjacholkowski Zühlke
Contact person for Switzerland

Blazej Jacholkowski

Principal Business Consultant
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