Scalable, data-driven success
With products and capabilities that serve multiple industries and use cases, the organisation stands to gain much from data-enabled co-innovation alongside diverse partners.
But to reap the rewards of ecosystem innovation, our client first needed to become a data-driven organisation. It needed to break internal silos, democratise data, and transform it into valuable, actionable, and real-time business knowledge.
With our support, that’s exactly what the organisation was able to achieve.
After three years of close collaboration, the successes of our client’s digital transformation can be grouped into three key areas:
- Cross-departmental data streams democratise knowledge across teams.
- Onboarding and upskilling flows empower individuals to derive business value from the new tooling.
- The curated blueprint provides an approach that can be scaled across the wider organisation.
‘Typically we’ve had a very need to know data management culture’, our client explains, ‘so we've been very limited in terms of sharing data internally. But together with Zühlke, were able to generate need to share principles – so we now have much broader data access.
‘We created a self-service data visualisation concept, but it didn't stay as a concept; we actually deployed it, giving our people access to accurate data through Power BI dashboard templates that are really helpful’.
And, as our client’s digital strategist explains, those newly deployed tools work alongside a set of unique upskilling tools that Zühlke helped build in tandem:
‘We can have the best dashboards, but if people don't have the skills to use them, or don't want to adopt them, then they can’t work with the data available to them. So, together, we looked at different skill profiles – uncovering who needs what – and created a range of learning and onboarding journeys as a result. So that, for me, was also a big milestone’.
‘My experience with Zühlke was very positive; we had a really open, collaborative partnership’.
Lastly, the blueprint. The aim of the project as a whole was to use one business unit as a microcosm of the organisation’s digital needs, and work to fine-tune the move towards data-driven decision making in a way that could then be easily replicated across the organisation.
That meant documenting what went well alongside what didn’t, and being extremely agile with each work package as the project developed. The result? A bespoke, curated process for digital transformation that’s scalable across departments.
‘There are already a few other business units and departments asking what we did and how we did it’, our client explains. ‘So this blueprint is not just going to be an example; we’ve developed it to also transform the other product lines within the business. We’ve helped the whole business say, “Okay, there is a real benefit and a value here”’.