Government & Public,  Transport and Mobility

Creating the ticket vending machine of the future with Zühlke

  • A state-of-the-art user interface for greater customer satisfaction

  • Less complicated thanks to streamlined navigation

  • A big step towards paperless ticketing in the future

Zühlke helps SBB with the development of its new ticket vending machine. The simple, user-friendly interface enables travellers to find the right ticket more quickly.

Modernisation after 20 years

The hardware used in SBB’s ticket vending machines has become obsolete and needs to be replaced. The user interface will also receive a complete makeover for the first time in 20 years and will be updated to meet customers’ new needs. What is most challenging here is the scope of the system landscape, the mix of stakeholders and the more complex range of products and fares. Zühlke supports SBB in moving forward methodically and developing the software for its ticket vending machines.

New user interface

The user interface is completely redeveloped for the new ticket vending machine model. Streamlining the user navigation makes it easier for travellers to purchase tickets and ultimately improves customer satisfaction. The development of the new ticket vending machine is also a major step towards paperless SBB ticketing in the future.

Contact person for Switzerland

Stefan Jäger

Regional Director Bern & Partner

Stefan Jäger has been with Zühlke since 2008 and is responsible for the Bern site as Regional Director & Partner. He ensures successful customer care and can be counted on as a trusted advisor thanks to his technical background. He supports projects from the initial request through to completion. Sharing in the success of both Zühlke and its customers is what motivates him to always go that extra mile.

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