Insights

Digital Transformation of High Street Retail Bank

Wolfgang Emmerich

Presenters

Charles Allen, Global Head of Mobile, HSBC Retail Banking and Wealth Management
Wolfgang Emmerich, CEO, Zuhlke Engineering

Insight in brief

In this video you will discover:

  • How digital solutions are radically changing customer relationships in Financial Services
  • How complex and challenging it is to transform traditional financial institutions
  • How success rests on finding the right people with the right mindsets
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The Digital Transformation of HSBC…or how to change a Jumbo’s engines in mid-flight

I have huge respect for HSBC because it is a true banking innovator. With 37 million customers spread across 70 countries, digital transformation is not a frivolous game – it’s a financial necessity.

HSBC Digital Solutions has been established to deliver the bank’s digital transformation. This is key to reaping significant efficiency gains in the delivery of retail banking and wealth management in the 21st century. But it’s a challenging journey…

Wolfgang Emmerich

Wolfgang Emmerich

CEO UK
Contact person for United Kingdom wolfgang.emmerich@zuhlke.com +44 20 7113 5349

Wolfgang Emmrich co-founded the Zuhlke Group in 2000 and am currently CEO and Chairman of Zuhlke Engineering Ltd. He has been working full-time for Zuhlke since April 2009 and reduced his academic role at UCL to achieve this. Since then Zuhlke UK has more than tripled its revenue and head count.