Due to the rapid pace of digitalisation and the increasing competitive and cost pressures, traditional business models in the telecommunications industry are on the brink of extinction. Companies need to reposition themselves. Zühlke supports you in establishing business models that safeguard your market position.
In such a customer-centric business as telecommunications, in-depth knowledge of the user is key. Every single touchpoint has to be excellent, every single process has to be designed from the customer’s point of view. Services should revolve around the customer journey – no matter if they’re B2C or B2B.
At Zühlke, we know exactly how to do that. We use existing and new data sources – including AI and Machine Learning – to analyse the current customer journey, design an ideal version of it and bring it into line with your business processes. This delivers new customer insights and a new database for products, services and business models that generate new revenues.
All this is achieved by the interdisciplinary teams we put together at Zühlke, which also integrate your staff. Together, with your know-how and our technological expertise, we ensure that new products can be tested, prototyped and implemented more quickly – satisfying innovation-hungry customers and their need for speed.
Telecom companies operate very complex IT estates, which may be legacy systems and costly to use. This makes developing new products time-consuming and complicated. But your customers are impatient. They want innovations – and fast.
We can help get your IT back on track. We identify any weaknesses in your system and help you make the right IT investments, laying the foundation for a sustainable business model by modernising your applications. This makes your company much more agile, enhancing your ability to take advantage of new business opportunities – and stand out against your competitors.
Connie oversees the Insurance and other key business verticals in Hong Kong. She has over 10 years of experience working in both Finance and IT industry, supporting a wide range of organisations including Fortune 500 clients. With that, she has gained extensive insight into how enterprises can create better business outcomes with digital innovation. Connie is also active in foundations supporting initiatives on women leadership and women in IT.
Helmut Taumberger is committed to digital transformation – and has many years of experience and the innovative skills to support this commitment. The qualified engineer has been working in the IT sector since 2003 and has put his comprehensive expertise at the service of a range of international companies. He loves creating practical strategies and aims to ignite people’s interest in technological change. He has been with Zühlke since 2022, where he is responsible for go-to-market strategies in Austria as Managing Director and steers the strategic direction and development of business relationships and partnerships.
Myles Davidson is an experienced leader for the digital transformation of companies and product innovation. Significant experience in driving business initiatives on a local and international level in a complex and rapidly changing environment. Myles is known as trusted advisor for clients at C- and board-level for strategic questions around business innovation and technology.
Laura Sivec works as a contact person for retail and telecom customers, and has been with Zühlke in Business Development since 2021. She combines many years of experience managing sales projects in the service sector with project experience in marketing and strategy consulting. Laura holds a Master’s in Marketing and Communications from the University of St. Gallen. She is both inspired and fascinated by digitalisation and the associated innovations and trends.