Telecommunications
Due to the rapid pace of digitalisation and the increasing competitive and cost pressures, traditional business models in the telecommunications industry are on the brink of extinction. Companies need to reposition themselves. Zühlke supports you in establishing business models that safeguard your market position.
In such a customer-centric business as telecommunications, in-depth knowledge of the user is key. Every single touchpoint has to be excellent, every single process has to be designed from the customer’s point of view. Services should revolve around the customer journey – no matter if they’re B2C or B2B.
At Zühlke, we know exactly how to do that. We use existing and new data sources – including AI and Machine Learning – to analyse the current customer journey, design an ideal version of it and bring it into line with your business processes. This delivers new customer insights and a new database for products, services and business models that generate new revenues.
All this is achieved by the interdisciplinary teams we put together at Zühlke, which also integrate your staff. Together, with your know-how and our technological expertise, we ensure that new products can be tested, prototyped and implemented more quickly – satisfying innovation-hungry customers and their need for speed.
Telecom companies operate very complex IT estates, which may be legacy systems and costly to use. This makes developing new products time-consuming and complicated. But your customers are impatient. They want innovations – and fast.
We can help get your IT back on track. We identify any weaknesses in your system and help you make the right IT investments, laying the foundation for a sustainable business model by modernising your applications. This makes your company much more agile, enhancing your ability to take advantage of new business opportunities – and stand out against your competitors.
Kiky Shannon
Kiky is passionate about developing trusting relationships with clients and partners, accomplished through innovative problem-solving. With more than 20 years of track record, he has gained extensive experience and valuable insights through various roles that allowed him to have an authentic perspective on the technical, business and people aspects. At Zühlke, his current focus is on driving the strategic market growth for Cross Markets in the Asia Pacific. As a learning enthusiast, he mindfully balances building business and being an engineer at heart.
Andreas Pfleger
Andreas Pfleger is Business Development Manager at Zühlke. After a view exiting years in the manufacturing area, he changed to the IT sector. As a senior project manager he was responsible for mainly sofware development projects. For more than 8 years he specialises in solution-orientated business development in manufacturing and the machine building industry. He has a passion for the industrial digital transformation.
Myles Davidson
Myles Davidson is an experienced leader for the digital transformation of companies and product innovation. Significant experience in driving business initiatives on a local and international level in a complex and rapidly changing environment. Myles is known as trusted advisor for clients at C- and board-level for strategic questions around business innovation and technology.
Connie Yeung
Connie oversees the Insurance and other key business verticals in Hong Kong. She has over 10 years of experience working in both Finance and IT industry, supporting a wide range of organisations including Fortune 500 clients. With that, she has gained extensive insight into how enterprises can create better business outcomes with digital innovation. Connie is also active in foundations supporting initiatives on women leadership and women in IT.
Laura Sivec
Laura Sivec has been with Zühlke since 2021. She combines many years’ experience managing sales projects in the service sector with project experience in marketing and strategy consulting. Laura Sivec holds a Master’s in Marketing, Services and Communications Management from the University of St. Gallen. Her current focus is on the retail and telecommunications sectors. She is both inspired and fascinated by digital change and associated innovations and trends within the industry.
