Optimise, grow, and transform your commerce business

Our multidisciplinary teams empower you to rethink the customer journey, with a focus on adaptation to anticipate and address the evolving needs and expectations of your shoppers. 

• Embed experience design processes, methodologies, and best practices to ensure every team across your digital and physical product development lifecycle is connected to and solving real customer needs.  
• Seamlessly integrate physical and digital touchpoints to serve changing customer behaviours and journeys.  
• Craft immersive and personalised omni retail experiences that nurture loyalty – from product discovery, to customer support and beyond. 
• Creatively and effectively ideate, test, and validate ways to enhance the customer experience (CX) with emerging technologies and channels – from VR to the metaverse. 

We helped a retail tech company to develop an MVP for a check-out free smart store. Our system combines RFID, smart inventory management, mobile payments, and an app to transform the shopping experience and drive efficiencies in store management and the flow of goods. 

Develop a data strategy and platform that enables your organisation to operate efficiently, compete effectively, and navigate the future. 

• Evaluate, scale, and operationalise value-add AI solutions and machine learning use cases to drive productivity, accelerate time to market, and transform customer service. 

• Employ data and machine learning to automate and continually optimise your pricing, promotions, and customer engagement strategy.  

• Develop a data ecosystem that enables seamless and secure data flow between your teams, departments, and partner organisations to unlock mutual value and co-innovation opportunities. 

• Combine and apply diverse datasets and customer insight to uncover new customer problems to solve. 

• Assess your digital maturity and develop a prioritised strategic roadmap to close the gaps between your strategic ambition, tech implementation, and operational excellence. 
• Stabilise and modernise your critical systems to support continuous improvement across your products, applications, and digital experiences. 
• Secure and fast-track your journey to the cloud to accelerate time to value. 
• Increase resilience, time to market, and customer satisfaction with the right DevOps and low code initiatives. 

• Unlock agility, competitive advantage, efficiencies, and superior performance with lean and digitised business processes. 
• Validate and simplify the product innovation journey to bring a new product to market, or transform your existing product into a category leader.  
• Assess and reduce the environmental impact of your production processes and supply chain to meet  sustainability goals, regulatory requirements, and rising customer expectations.  
• Develop a strategic capability for innovation, with the capabilities, processes, and infrastructure you need to safely experiment, test, and validate new business models and product innovations.