Omnichannel Commerce & Retail Digitalization Consulting

Ensuring access to goods and services

With our long-term consulting and development expertise, we deliver tailor-made, integrated solutions. Our end-to-end approach includes developing a holistic vision.

Based on our initial business analysis, we propose and develop effective solutions, e.g. portal, app, and cloud-based solutions, for services that we can integrate into existing systems.

We implement these solution proposals and develop customer-centric solutions. In doing so, we always keep an eye on the development and operating costs in order to keep them as low as possible (value engineering).

Once these solutions are operating, we provide maintenance and support. Here, too, we keep a constant eye on operating costs. And we support you in using customer insights to ensure customer-oriented optimisation and smooth service delivery. 

Smart retail for a seamless customer experience

Zühlke focuses on the individual needs of retailers and manufacturers. From the customer’s point of view, we implement agile, cutting-edge IT systems that overcome your innovation issues and deliver smart retail.

Our goal is a pragmatic balance of new retail technology, profitability and customer focus. Through consulting, the identification of meaningful use cases, execution and maintenance/support, we help you turn good ideas into effective smart-retail solutions.

Sustainable, successful products and services

Zühlke defines sustainability and value orientation as non-functional requirements for products and services throughout the entire product life cycle. Products have to be repairable, energy-efficient, and recyclable in order to meet the highest ecological, economic, and social demands.

In addition to our product development expertise, we also apply the principles of value engineering to product design – principles that optimise cost, function, and value. Our value engineering specialists support you in the fields of mechanics, electronics, and software across the entire product life cycle.

Consulting, product development, staff training programs, and maintenance/support are based on our extensive methodological expertise and decades of hands-on cross-industry experience. You benefit from value- and cost-optimised products that meet modern standards for sustainability. 

Digital services unlock new business potential

During the development process, you benefit from our user experience prototypes that help our clients gather fast and timely feedback from consumers and retailers on new services and products. In our projects, we use IoT technologies, AI, AR and VR.

We remain by your side as your partner once your products and digital services go live. In this phase, we again adapt our services to suit your needs, from the full package – which you control – to partial services in which DevOps and Zühlke Application Management Services ensure smooth operation.

Together, we create innovative product USPs and new, digital business models that help you strengthen the bond with your customers, build dealer loyalty and reach new target groups.

New potential as a data-driven organisation

The potential of data-driven decision-making in the consumer goods sector and retail is enormous. AI solutions can leverage user preference data and create forecast mechanisms to predict a user’s next action. The result is a significant competitive advantage across your entire organisation. In addition to user interaction, we optimise both analysis and prediction for a wide range of touchpoints across your whole supply chain.

As an experienced partner, we guide you on your path to becoming a data-driven organisation – from future-proof digital strategy development, business model innovation, and system landscape modernisation to effective AI and machine learning solutions.

We are convinced that the application of AI solutions in the consumer goods industry has the power to transform the customer experience and optimise the customer journey. These solutions boost efficiency and productivity by raising processes, marketing, and sales to a whole new level.