Commerce and Consumer Goods

GRC framework for a secure shopping experience

Migros has partnered with Zühlke to build a GRC framework for its entire group. 

Convergence Background, Converge Toward Objective

Migros & Zühlke - minimize digital risks

Information security as a critical success factor

As the shopping experience becomes increasingly digital, information security is fast becoming a critical success factor in the retail sector. Migros’s success here depends in part on identifying digital risks ahead of time, assessing them accurately and dealing with them for the long term.

What was needed was a smart, targeted GRC framework that is fit for the future and can steer, support and audit the independent business units comprising around 100,000 employees. 

Standardised recording, monitoring and continuous optimisation of controls

Migros turned to Zühlke as its trusted advisor, who is supporting in structuring and drafting the framework. Tactical instructions and guidelines, as well as operating standards and recommendations – based on existing strategic guiding principles – are being developed, signed off and implemented.

Zühlke is taking care of the design and implementation of the centrally managed and decentrally operated control management system. This ensures group-wide standardised recording, monitoring and continuous optimisation of controls.

Portrait photo of Rainer Baumann, Group COO, Migros
' The Zühlke team has managed to generate tangible added value thanks to their technical and methodological skillset, coupled with their innovative approaches. Together, we have devised a sustainable, futureproof framework to ensure a secure shopping experience. '
Rainer Baumann
Group COO Migros

Tailored agile framework for a secure shopping experience

In close collaboration, we are building a consistent, agile framework that is precisely tailored to Migros’s needs – harnessing synergies, reducing operating costs and keeping pace with digitalisation. It will protect Migros effectively against digital risks while providing a secure shopping experience for customers.

Denis Kolmanic, Business Solution Manager, Zühlke
Contact person for Switzerland

Denis Kolmanic

Engagement Manager Retail & Omnichannel

Denis Kolmanic is a business information scientist and state-certified retail assistant with over 20 years of experience in the retail industry. He has experience in sales, marketing and eCommerce and has already been responsible for global omnichannel projects. At Zühlke, he is accountable for the Commerce & Retail sector. The successful combination of processes and technology to solve problems in partnership with all parties involved forms the basis for his daily motivation.

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