CRM Application Manager (Maternity Cover - 18months)

The Opportunity. 
 
In a company that is becoming increasingly digitalised, it is important to optimally connect the tools and the processes, adapt to the changes, and to ensure daily operations. The Business Ap-plication Management team at Zühlke ensures this.

 
What working at Zuhlke is all about. 

We work on Projects for purpose, making it our mission to give our work a deeper meaning, ensuring we are focused on creating positive change through technology and digital innovation. Diversity and inclusion are also high on the agenda. We are constantly looking to improve and develop, increasing diversity and developing a more inclusive workplace for all. We are Flexible, offering a variety of working options to cater to our people’s needs. We pride ourselves on having a Growth mindset with a strong learning culture and growth mindset - we invest in learning and development but also believe strongly in learning on the job and through mentorship and coaching.  We aim to apply innovation and technology as catalysts to drive positive change in society and business, playing a vital role in shaping a Sustainable Future.  We are committed to using our expertise to work together with our clients and partners to create sustainable products, solutions, and ecosystems. Our mission is to protect the planet by building communities, empowering our people, and transforming businesses.  We care about the work we do.   

Your role.

·       Ensure the smooth operation of our customer relationship management applications including peripheral systems and interfaces. 

·       Provide user support and coordinate with our external partners. 

·       Evaluate and implement business requirements, new functions, and adjustments. 

·       Interface functions between our departments, IT, and external service providers 

·       Work in a distributed team across different countries. You’ll demonstrate a high degree of independence and initiative in organizing your work. 

Your profile.

·       Completed an apprenticeship in IT, computer science or business IT related degree or demonstrable experience in managing IT applications. 

·       Experience of using MS Power Platform or MS Power Automate (Desirable) 

·       Experience as a CRM application manager in a complex environment and dealing with IT systems and interfaces, good knowledge of Microsoft Dynamics 365 (CRM) knowledge is an advantage. 

·       Knowledge of business processes in the areas of sales, marketing and communication is a great advantage. 

·       Very good knowledge of English for the daily contact with users and our integration partners. 

·       Team player, effective communicator and coordinator with internal customers and colleagues. 

Behaviours. 
   

You’re open, proactive, responding to changes quickly and with agility while learning in the process 

You maximise benefit as simply as possible but as complexly as needed 

You recognise and seize opportunities confidently and take an entrepreneurial approach 

You focus on the customer and guide them from the concept phase through to market success 

You’re able to persuade people through clear communication, negotiation skills, empathy and an ability to see things from others’ perspective 

You establish long-term, partnership-oriented relationships and develop and maintain them 

You think and act in the interests of the organisation as a whole and utilise synergies 

You take personal initiative in confronting obstacles and failures, have an optimistic overall attitude and take measures to ensure performance in the long term 

Even if you feel you don't meet all the requirements yet, we are still happy to get to know you, learn more about your ambitions and ideas and look forward to receiving your application! 
 
We welcome people from all backgrounds, regardless of their gender, personality, national origin, race, religion, colour, sexual orientation, gender identity, age, marital status, disability or veteran status.