• A state-of-the-art user interface for greater customer satisfaction

• Less complicated thanks to streamlined navigation

• A big step towards paperless ticketing in the future

Zühlke helps SBB with the development of its new ticket vending machine. The simple, user-friendly interface enables travellers to find the right ticket more quickly.

The hardware used in SBB’s ticket vending machines has become obsolete and needs to be replaced. The user interface will also receive a complete makeover for the first time in 20 years and will be updated to meet customers’ new needs. What is most challenging here is the scope of the system landscape, the mix of stakeholders and the more complex range of products and fares. Zühlke supports SBB in moving forward methodically and developing the software for its ticket vending machines.

The user interface is completely redeveloped for the new ticket vending machine model. Streamlining the user navigation makes it easier for travellers to purchase tickets and ultimately improves customer satisfaction. The development of the new ticket vending machine is also a major step towards paperless SBB ticketing in the future.