The Challenge Generative AI has opened the door to new business applications of unprecedented quality. Large language models, like ChatGPT, have created new ways of interacting with users and handling textual data. Raiffeisen Switzerland wanted to leverage this advanced technology to capitalise on the collective internal knowledge hidden within its extensive company-specific text database. The aim was to create a chat solution to accurately answer questions from employees in a natural language. This would be a key step on the path towards more efficient information retrieval and processing. The Solution Our cloud and data science team developed an Azure-based prototype of an innovative web application called ‘Ask your documents’. This application allows employees to ask text-based questions via an interactive chat interface. Answers are then generated automatically based on company-specific documents to ensure a fact-based response. Relevant references are also shown for verification and to provide deeper context. Large language models like GPT-4 as well as Retrieval-Augmented Generation (RAG) are used for these advanced functions. The Results The ‘Ask your documents’ application allows employees at Raiffeisen Switzerland to be more efficient in retrieving information and getting answers to their specific questions. The solution not only improves hit rates, but also the general quality of the answers in comparison to traditional search methods. Our collaboration with Raiffeisen Switzerland and the development of the ‘Ask your documents’ application has created a solid foundation for future use cases in the field of Gen AI solutions. Contact person for Switzerland Stefan Hirzel Managing Director Banking Switzerland Stefan Hirzel has been at Zühlke since 2013 as a partner and Head of Banking Switzerland. His focus is on combining technology, business value and customer experience. Together with his team, he works day in, day out on innovations to drive forward Swiss banking. Contact stefan.hirzel@zuehlke.com +41432166960 Your message to us You must have JavaScript enabled to use this form. First Name Surname Email Phone Message Send message Leave this field blank Your message to us Thank you for your message. Our work Banking Building Singapore's first cloud-native digital bank Learn more Banking Generative AI in banking: From buzz to business value Learn more Banking BitMEX partners with Zühlke to further enhance its security operations and bootstrap its DevSecOps practice Learn more Go to client success stories Do Work That Matters – From Ideation to Implementation and Beyond Apply now