For us it was crucial that specialists from Zühlke were present in the team and thus working together with our developers on an equal footing.
The health insurer’s brand promise is “simplicity”, and this should be refl ected in every point of contact with their customers. Sympany commissioned the powerful duo Zühlke and Stimmt, experts in customer focus, to design and implement a customer portal that delivers on this promise. The aim of the web portal is to enable the insurer’s customers to manage key functions digitally and make it simple enough for anyone to use. Stimmt designed the corresponding concept, and Zühlke implemented it within just a few months.
In interviews with customers, Stimmt identifies the central demands placed on the Sympany portal. Zühlke implements the resulting concept in iterative cycles. After each cycle, tests are conducted, and the concept is further refined. In addition, Stimmt and Zühlke create a roadmap that weighs up the customer benefits and feasibility of individual points.
Zühlke and Stimmt further refine Sympany’s digital strategy, developing a customer portal with a well-thought out user interface within just a few months. Thanks to its responsive design, the portal is available on both a PC and a smartphone. This takes Sympany a step further in their quest for targeted digitalisation.
Business Solution Manager