The international banking business is heavily regulated. Legal and regulatory requirements mean that everyday operations and customer processes have to meet exacting standards. Financial services businesses have to comply both with international directives and with national legislation. To meet these requirements, a Swiss private bank tasked Zuhlke with the overall responsibility for developing and rolling out a new unified CRM solution.
The software was able to be rolled out to the first site after just four months. The solution was designed to be able to be configured for country-specific requirements, with the result that just eight months were required to roll it out to a further eleven countries. By providing intensive training, country-specific user documentation and on-site assistance, Zuhlke ensured that the roll-out was smooth and that the new system achieved excellent user acceptance.