Following on from this, the user interface (UI) was developed by a Zuhlke usability engineer. The new UI and in particular the simplified user navigation had a major impact on the backend connection. The connection was redesigned and optimised in collaboration with the responsible staff. During the implementation phase, Zuhlke and Swisscom worked together as an interdisciplinary team.
Comprehensive analysis of the system as a whole paid dividends when it came to creating the new REST service, to which the iOS and Android apps also needed to be linked along with the mobile web interface. The REST interfaces also accommodated special cases and efficiently integrated the backend.