Swissport was growing rapidly in the global market - processes and systems needed to be consolidated. The company decided to introduce a portal solution to manage all the data on one central platform - internal work processes became more efficient and ground handling services were optimized. Swissport handles an average of 10,000 flights per day.
The goal was to make all the relevant data (e.g. check-in-time, information on de-icing, boarding or cleaning etc.) available company-wide on the new flight information system (FIS). The FIS was also to serve as a basis for drafting agreements with customers - including airlines or freight companies - and for reviewing performance (Service Level Agreement).
Despite the tight schedule, Zuhlke developed a portal solution that exceeded our expectations
Swissport is the world's largest ground handler more than 280 stations in 48 countries providing services for 700 clients from the aviation industry. With a workforce of over 60,000 employees, the company supplies services to 229 million passengers and handles 4.1 million tons of cargo per year. In the recent past, Swissport acquired up to five companies each year - the number of data systems grew in line with these acquisitions.
There was no centralized information system to collect, validate, globalize, interpret, or visualize data. The quality of the data varied significantly in the existing decentralized systems; a consistent representation at a country level was not possible. In addition, the system lacked the transparency required to optimize work processes and draw up contracts.
Thanks to Zuhlke's support, Swissport was able to put a centralized flight information system as a portal solution into operation within three months. A solution that exceeded expectations. FIS aggregates the data from different stations for different users. The dashboard is clearly structured, easy to use, and displays the relevant information at a glance in real-time.
Tedious data-gathering was now a thing of the past. The acceptance among users was accordingly high, also among employees at the company headquarters. The data was now available to them at any time with a click of the mouse.
There are no standard programs for such requirements - Zuhlke developed an individual solution based on a limitlessly extendable "portal framework". Using a step-by-step approach, the important functions were delivered in a minimum of time. Swissport and Zühlke cooperated very closely in the project. The supplied functions were discussed and the next steps defined. Zuhlke's employees were integrated into the team, they asked the right questions and contributed valuable input outside the project, such as the introduction of a master data management system.
Markus Reding, Director Solution Center, Zühlke
Matthias Hüttner, Vice President Global Operations, Swissport
Michael Schnyder, Expert Software Engineer, Collaboration & Portals, Zühlke