REMA TIP TOP and its partners engage hundreds of inspectors who frequently visit customer sites (e.g. mines) to perform inspections and other maintenance services. Before the introduction of the Computerized Maintenance Management System (CMMS), the workflow was fully paper based which led to slow processing, poor data quality and a lack of historical information. On being approached by REMA TIP TOP, Zühlke immediately embraced the challenge of solving this complex problem.
After completing a detailed requirements engineering phase, the technical development was undertaken using an agile process, whilst ensuring strong stakeholders involvement. After approximately six months, the CMMS went productive in 2012, and it is now used successfully by various international subsidiaries and partners all around the world.