Building a Digital Service Model: The insurance company of the future

Driving Real Impact with Digital and Analytics

The pressure among insurers to digitise their services is leading to changes in the industry. In addition, customers want to be able to take out insurance policies while on the move in the future – at a car dealership, when shopping online or at a ticket machine. So how can insurance companies make this shift?

To build a digital service model, Insurance companies need to start integrating digital capabilities to improve customer experience, increase productivity and lower costs.


Complete the form to understand how you can integrate digital capabilities in your organisation.

Complete the form to book an appointment with our digital experts at Digital Transformation in Insurance to learn how to integrate digital capabilities.

How can Insurers cope with Digital Disruption?

In this video Wolfgang Emmerich, CEO of Zuhlke Engineering Ltd talks about how insurance carriers can transform their IT systems and integrate digital capabilities to develop innovative products, modernise their processes and IT infrastructure, while at the same time not losing the close relationship to their customers.

Latest Thinking

April 9, 2019

Why a data driven culture is essential for today’s insurers

Big Data is part of the DNA of every insurer. Despite this, insurance companies are still a long way from systematically using large amounts of data. At the moment, the data is only used for intern...

March 17, 2019

What insurers must tackle in the next five years to stay ahead

For insurers, the current situation is uncomfortable, as their revenues from core business activities are stagnating. They need to develop innovative products, modernise their processes and IT infr...

March 15, 2019

Reshaping Customer Experience in Insurance

Digitisation makes insurance customers the key point of focus for offers. Strategically-anchored customer experience helps insurers to evolve from being single solution providers to customer experi...

Success Stories