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Digital touchpoints and customer focus

Today, customers of banks and financial services providers expect digital and integrated touchpoints along an integral customer journey with their institution – starting from the initial contact and covering all future advice and two-way communication. In contrast to staffed counters with limited opening hours, customers can get in touch 24/7, such as through bots. Bank customers want convenient apps that let them find information, make personalised, data-driven investment decisions or make use of pension schemes. This change within society is reflected in what today’s customers expect from their bank – in all areas.

Creating new customer experiences together

In this challenging environment marked by evolving customer needs, banks and financial services providers need a well-matched sparring partner to help them make the right strategic decisions. Zühlke will accompany you along this road and help you set the right priorities, adding real value to your business.

Our Experts
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Myles Davidson

Business Development Director, Financial Services

myles.davidson@zuehlke.com

07970442195

Success Stories

Blog articles

  • How banking can survive in the age of digitization

    14 November 2019

    Robo-advisors, AI, big data: well-known buzzwords we are hearing again and again. Digitization has arrived with full force in banking – and is providing financial service providers with fundamental...

  • Creating the best digital experience for banking customers

    11 November 2019

    An optimal digital front portal summarises all products, services and information for each customer group in a needs-based and process-oriented way, and can be accessed anywhere at any time. Custom...

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