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Digital Product Delivery

Reduce Customer Churn, Increase Brand Awareness

Build innovative new digital products and services that delight customers through UX led lean product design and development.

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Improving end to end Digital Customer Experiences through continuous research and feedback

Increased Customer Engagement

Integrating continuous, iterative feedback loops into the agile development process and thereby continuously addressing customer needs & brand awareness

team-enable

Build Superior Digital Products

Deliver business value and improve customer experience through product design and user centered product development

Laptop Scribble

Higher Revenues

Driving more acquisition and conversion, building new revenue models and improving retention

Hurdle growth scale
Hedwig Gerards Visana
Zühlke showed us which moments are crucial from the customer’s point of view – and how we can make a difference in those moments.
Hedwig Gerards
Head of Marketing

How we develop winning customer experiences

Insights

Build the foundations of deep customer understanding
✓ Accurate picture of different customer types & journeys
✓ Focus on customer interactions
✓ Focus on customers' response to its brand

Strategy

Create a clear strategy and goals from the start
✓ Identify real needs, customer pain points and desired benefits
✓ Market trend and business ecosystem
✓ Challenge constraints and status quo

Shape

Strong CX results from extensive experimentation
✓ Build low-fidelity, paper-based prototypes, interactive mock-ups
✓ Guerrilla testing with members of the public
✓ Lab-based testing

Build

Deep engineering expertise for compelling customer experience
✓ Get minimum viable product into customers' hands faster
✓ Deep legacy-system integration and fine-tune systems to achieve peak performance
✓ External APIs from the wider partner ecosystem

Test

Continual cycle of testing & refining customer experience
✓ Analyse usage data for new customer journeys
✓ Track individual customer journeys & identify drop-out points
✓ Understand wider patterns in aggregated data

Michael Kästler Rhätische Bahn
We highly appreciated Zühlke’s recommendation not to implement the chatbot technology in the proposed business case. This saved us money.
Michael Kistler
Head of Marketing, Communication and E-Business

Capabilities

Product and Service Design

A human centered iterative approach that focuses on customer experience and integrates user-oriented, experimental approaches in ever learning feedback loops

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User Experience Design

Deliver best in class experiences for their customers using research, ideation, prototyping, testing and analytics planning.

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Agile and Lean Engineering Practices

Iterative and incremental software delivery practices that continuously deliver working software and respond to customer feedback

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Mobile and Web

Rapid development of complex of web applications and native mobile apps that take maximum advantage of the modern web and mobile devices

mobile-and-web

Cloud

Take advantage of the commoditization of cloud computing to scale products

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Machine Learning and Data Analytics

Gain insights into customer behaviour through data analysis to continuously improve products and identify new opportunities

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Digital Product Delivery in Insurance

Digital Product Delivery in Financial Services

Digital Product Delivery - Overview