Digital Product Delivery
Reduce Customer Churn, Increase Brand Awareness
Build innovative new digital products and services that delight customers through UX led lean product design and development.
Contact usIncreased Customer Engagement
Integrating continuous, iterative feedback loops into the agile development process and thereby continuously addressing customer needs & brand awareness
Build Superior Digital Products
Deliver business value and improve customer experience through product design and user centered product development
Higher Revenues
Driving more acquisition and conversion, building new revenue models and improving retention
' Zühlke showed us which moments are crucial from the customer’s point of view – and how we can make a difference in those moments.
'
How we develop winning customer experiences
Insights
Build the foundations of deep customer understanding
✓ Accurate picture of different customer types & journeys
✓ Focus on customer interactions
✓ Focus on customers' response to its brand
Strategy
Create a clear strategy and goals from the start
✓ Identify real needs, customer pain points and desired benefits
✓ Market trend and business ecosystem
✓ Challenge constraints and status quo
Shape
Strong CX results from extensive experimentation
✓ Build low-fidelity, paper-based prototypes, interactive mock-ups
✓ Guerrilla testing with members of the public
✓ Lab-based testing
Build
Deep engineering expertise for compelling customer experience
✓ Get minimum viable product into customers' hands faster
✓ Deep legacy-system integration and fine-tune systems to achieve peak performance
✓ External APIs from the wider partner ecosystem
Test
Continual cycle of testing & refining customer experience
✓ Analyse usage data for new customer journeys
✓ Track individual customer journeys & identify drop-out points
✓ Understand wider patterns in aggregated data
' We highly appreciated Zühlke’s recommendation not to implement the chatbot technology in the proposed business case. This saved us money.
'
Capabilities
Product and Service Design
A human centered iterative approach that focuses on customer experience and integrates user-oriented, experimental approaches in ever learning feedback loops
User Experience Design
Deliver best in class experiences for their customers using research, ideation, prototyping, testing and analytics planning.
Agile and Lean Engineering Practices
Iterative and incremental software delivery practices that continuously deliver working software and respond to customer feedback
Mobile and Web
Rapid development of complex of web applications and native mobile apps that take maximum advantage of the modern web and mobile devices
Cloud
Take advantage of the commoditization of cloud computing to scale products
Machine Learning and Data Analytics
Gain insights into customer behaviour through data analysis to continuously improve products and identify new opportunities
