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",135958,"image\u002Fjpeg",[224,229,230,235,240],{"name":225,"url":226,"width":227,"height":228},"FOCAL_POINT32_SMALL","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_small\u002Fpublic\u002Fimages\u002FThreat-Modeling-for-Engineers%20.jpg.webp?itok=NbUc5WLP",800,533,{"name":225,"url":226,"width":227,"height":228},{"name":231,"url":232,"width":233,"height":234},"FOCAL_POINT169_MEDIUM","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_16_9_medium\u002Fpublic\u002Fimages\u002FThreat-Modeling-for-Engineers%20.jpg.webp?itok=iOWUUX5o",1200,675,{"name":236,"url":237,"width":238,"height":239},"FOCAL_POINT169_LARGE","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_16_9_large\u002Fpublic\u002Fimages\u002FThreat-Modeling-for-Engineers%20.jpg.webp?itok=QecbFzyE",1600,900,{"name":236,"url":237,"width":238,"height":239},"Threat-Modeling-for-Engineers .jpg",{"processed":243},"\u003Cp>HKJC partners with Zühlke to modernise identity management, enabling a more agile, data-driven organisation and delivering a streamlined digital experience.\u003C\u002Fp>\n",{"id":245,"sharedMediaLegend":215,"mediaImage":246,"name":253},"171543",{"url":247,"width":248,"height":249,"alt":250,"title":215,"size":251,"mime":252,"variations":215},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002FHong_Kong_Jockey_Club_Logo.png",309,130,"Hong Kong Jockey Club Logo",16456,"image\u002Fpng","Hong_Kong_Jockey_Club_Logo.png",{"id":245,"sharedMediaLegend":215,"mediaImage":255,"name":253},{"url":247,"width":248,"height":249,"alt":250,"title":215,"size":251,"mime":252,"variations":215},[257,263,268,299,306,310,336,341,367,372,398],{"__typename":258,"id":259,"ctaLink":215,"pgSharedText":260,"pgSharedTitle":215,"pgSharedCtaLink":215},"ParagraphPgText","29747",{"value":261,"processed":261,"format":262},"\u003Cul>\u003Cli>As part of their digital transformation journey, HKJC set out to modernise its identity management platform to meet rising user expectations for secure, seamless, and intuitive digital access.\u003C\u002Fli>\u003Cli>Together with HKJC, Zühlke delivered a new future-ready Customer Identity and Access Management (CIAM) platform with enhanced security, scalability, and flexibility, integrated seamlessly into its digital ecosystem.\u003C\u002Fli>\u003Cli>The new CIAM system now ensures frictionless access for over one million users, with enhanced security and a unified digital experience across all customer touchpoints.\u003C\u002Fli>\u003C\u002Ful>","full_html",{"__typename":258,"id":264,"ctaLink":215,"pgSharedText":265,"pgSharedTitle":267,"pgSharedCtaLink":215},"29751",{"value":266,"processed":266,"format":262},"\u003Cp>\u003Cspan lang=\"EN-SG\">Founded in 1884, the \u003C\u002Fspan>\u003Ca href=\"https:\u002F\u002Fwww.hkjc.com\u002F\" target=\"_blank\" rel=\"noreferrer noopener\">\u003Cspan lang=\"EN-SG\">Hong Kong Jockey Club (HKJC)\u003C\u002Fspan>\u003C\u002Fa>\u003Cspan lang=\"EN-SG\"> is a world-class sports and entertainment organisation that acts continuously for the betterment of society. Through\u003C\u002Fspan>\u003Cspan lang=\"EN-US\"> a unique integrated business model, it generates economic and social value for the community and supports the Hong Kong Special Administrative Region Government in combating illegal gambling.\u003C\u002Fspan>\u003Cspan lang=\"EN-SG\"> Today, it is on a bold transformation journey to become a more customer-centric, agile, and data-driven organisation, with a vision to blend its rich heritage with a digital future.\u003C\u002Fspan>\u003Cspan> \u003C\u002Fspan>\u003C\u002Fp>","The challenge: A next-generation system designed for a modern digital experience",{"__typename":269,"id":270,"eyebrow":215,"pgQuoteRefQuote":271,"hideImage":274,"hideFunctionAndCompany":274,"bigQuote":274},"ParagraphPgQuote","33596",[272],{"status":7,"id":273,"promote":274,"quotePersonDesc":275,"quotePersonName":276,"quoteText":277,"profileImage":278,"title":298},"26842",false,"Executive Director, Information Technology, Hong Kong Jockey Club","Gary Delooze","Our vision at HKJC is to honour our heritage while evolving into a digitally connected institution serving our members and customers — securely, seamlessly, and at scale. Our next-generation identity platform is a critical step in future-proofing our digital operations. Zühlke not only understood the complexity of our environment, but also shared our ambition.",{"id":279,"sharedMediaLegend":215,"mediaImage":280,"name":297},"172624",{"url":281,"width":233,"height":239,"alt":282,"title":215,"size":283,"mime":222,"variations":215,"quoteVariations":284},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Fgary-delooze-hkjc.jpg","portrait photo, Gary Delooze, Executive Director, Information Technology, Hong Kong Jockey Club",400486,[285,289,292,295,296],{"name":286,"url":287,"width":288,"height":288},"FOCAL_POINT11_EXTRA_SMALL","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_1_1_extra_small\u002Fpublic\u002Fimages\u002Fgary-delooze-hkjc.jpg.webp?itok=zOflCRm9",400,{"name":290,"url":291,"width":227,"height":227},"FOCAL_POINT11_SMALL","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_1_1_small\u002Fpublic\u002Fimages\u002Fgary-delooze-hkjc.jpg.webp?itok=r-rFjiTp",{"name":293,"url":294,"width":239,"height":239},"FOCAL_POINT11_MEDIUM","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_1_1_medium\u002Fpublic\u002Fimages\u002Fgary-delooze-hkjc.jpg.webp?itok=v4Ds-qnj",{"name":293,"url":294,"width":239,"height":239},{"name":293,"url":294,"width":239,"height":239},"gary-delooze-hkjc.jpg","Gary Delooze, HKJC",{"__typename":300,"id":301,"title":215,"media":302,"text":215,"primaryImage":215,"pgSharedTitle":305},"ParagraphPgContentVideoHighlight","34520",{"id":303,"mediaOembedVideo":304},"173029","https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=tCcdh2OUGzw","Watch the video to explore our successful partnership",{"__typename":258,"id":307,"ctaLink":215,"pgSharedText":308,"pgSharedTitle":215,"pgSharedCtaLink":215},"33597",{"value":309,"processed":309,"format":262},"\u003Cp>A cornerstone of this transformation is modernising HKJC’s Customer Identity and Access Management (CIAM) to meet rising expectations for secure, always-on access, delivering convenience and trust at every digital touchpoint for over a million customers.\u003C\u002Fp>\u003Cp>With massive spikes in logins during major sporting events, the system must perform flawlessly around the clock. Even a moment’s delay or downtime could disrupt the experience at the most critical moments. \u003C\u002Fp>",{"__typename":269,"id":311,"eyebrow":215,"pgQuoteRefQuote":312,"hideImage":274,"hideFunctionAndCompany":274,"bigQuote":274},"33598",[313],{"status":7,"id":314,"promote":274,"quotePersonDesc":315,"quotePersonName":316,"quoteText":317,"profileImage":318,"title":335},"26843","Lead Software Architect, Zühlke","Cheung Kin Yung","The Club’s CIAM solution needed to meet bank-grade security standards given the sensitive nature of customer data. During major sporting events, login volumes surge dramatically, requiring both uncompromising security and exceptional performance. Striking this balance was critical to ensuring seamless access and an optimal customer experience.",{"id":319,"sharedMediaLegend":215,"mediaImage":320,"name":334},"172625",{"url":321,"width":322,"height":322,"alt":323,"title":215,"size":324,"mime":222,"variations":215,"quoteVariations":325},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002FCheung-kin-jung-zuhlke.jpeg",648,"portrait photo of Cheung Kin Yung, Zühlke",94969,[326,328,330,332,333],{"name":286,"url":327,"width":288,"height":288},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_1_1_extra_small\u002Fpublic\u002Fimages\u002FCheung-kin-jung-zuhlke.jpeg.webp?itok=FioD57Ev",{"name":290,"url":329,"width":322,"height":322},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_1_1_small\u002Fpublic\u002Fimages\u002FCheung-kin-jung-zuhlke.jpeg.webp?itok=MynAIw5S",{"name":293,"url":331,"width":322,"height":322},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_1_1_medium\u002Fpublic\u002Fimages\u002FCheung-kin-jung-zuhlke.jpeg.webp?itok=8u3rVYhw",{"name":293,"url":331,"width":322,"height":322},{"name":293,"url":331,"width":322,"height":322},"Cheung-kin-jung-zuhlke.jpeg","Cheung Kin Yung (HKJC)",{"__typename":258,"id":337,"ctaLink":215,"pgSharedText":338,"pgSharedTitle":340,"pgSharedCtaLink":215},"33599",{"value":339,"processed":339,"format":262},"\u003Cp>Alongside HKJC, Zühlke set out to deliver a new modern, robust CIAM solution built on ForgeRock (now part of \u003Ca href=\"https:\u002F\u002Fwww.pingidentity.com\u002Fen\u002Flp\u002Fpingandforgerock.html\" data-entity-type=\"external\">Ping Identity\u003C\u002Fa>) — a unified identity platform that offers access management, identity management, and directory services. The project called for close collaboration with both HKJC and external vendor teams to overhaul the existing system and deliver a next-generation platform built for speed, security, and scale.\u003C\u002Fp>\u003Cp>Aligned with HKJC’s long-term vision, this modernisation not only focuses on technical upgrades — introducing new extensions, APIs, and integrations, but also represents a significant mindset shift in how projects are done at HKJC.\u003C\u002Fp>\u003Cp>With teams across the globe working in sync, the project was able to move at pace and deliver impact despite the complexity and scale of the challenge.\u003C\u002Fp>\u003Cp>Working hand-in-hand with HKJC’s teams, we maintained a laser focus on progress, addressing issues proactively and facilitating seamless communication across multiple groups. Extensive testing phases for each release were rigorously managed to meet our ambitious go-live timeline.\u003C\u002Fp>\u003Cp>All in all, the end outcome is a modern, flexible, and user-centric platform that could deliver seamless and secure digital interactions. \u003C\u002Fp>\u003Ch2>Trust, agility, and flexibility in winning together \u003C\u002Fh2>\u003Cp>As the project progressed, we identified ways to address technical gaps and introduce additional integrations to unlock greater value. The project scope evolved as HKJC recognised the platform’s potential, enabling the solution to deliver even broader benefits than originally envisioned. This required coordination across different relevant departments (governance, cybersecurity, cloud infrastructure, frontend and backend teams), ensuring that these integrations were executed efficiently and effectively.\u003C\u002Fp>\u003Cp>Together, we designed a platform that not only met the immediate demands of the users, but also positioned HKJC to thrive in a fast-changing digital landscape. \u003C\u002Fp>","Strategic modernisation to achieve Hong Kong Jockey Club’s vision",{"__typename":269,"id":342,"eyebrow":215,"pgQuoteRefQuote":343,"hideImage":274,"hideFunctionAndCompany":274,"bigQuote":274},"33600",[344],{"status":7,"id":345,"promote":274,"quotePersonDesc":346,"quotePersonName":347,"quoteText":348,"profileImage":349,"title":366},"26844","Client Lead, Zühlke","Leong Hui Min","Working side-by-side with HKJC’s teams — both on-site and through regular weekly alignments, enabled open information flow, faster decision-making, and a deep understanding of evolving needs. This close collaboration fostered trust, agility, and flexibility, allowing us to fine-tune solutions in real time and maximise outcomes within the project timeline.",{"id":350,"sharedMediaLegend":215,"mediaImage":351,"name":365},"167441",{"url":352,"width":353,"height":354,"alt":347,"title":215,"size":355,"mime":252,"variations":215,"quoteVariations":356},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Fleong-hui-min.png",650,646,821306,[357,359,361,363,364],{"name":286,"url":358,"width":288,"height":288},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_1_1_extra_small\u002Fpublic\u002Fimages\u002Fleong-hui-min.png.webp?itok=8IpNRAoB",{"name":290,"url":360,"width":354,"height":354},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_1_1_small\u002Fpublic\u002Fimages\u002Fleong-hui-min.png.webp?itok=9_fIIJ9y",{"name":293,"url":362,"width":354,"height":354},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_1_1_medium\u002Fpublic\u002Fimages\u002Fleong-hui-min.png.webp?itok=qbo7qk--",{"name":293,"url":362,"width":354,"height":354},{"name":293,"url":362,"width":354,"height":354},"leong-hui-min.png","Leong Hui Min (HKJC)",{"__typename":258,"id":368,"ctaLink":215,"pgSharedText":369,"pgSharedTitle":371,"pgSharedCtaLink":215},"33601",{"value":370,"processed":370,"format":262},"\u003Cp>This collaborative firepower paid off: the new CIAM platform now powers hundreds of thousands of simultaneous logins on HKJC’s digital platform, delivering a rock-solid foundation for modern, user-friendly digital experiences.\u003C\u002Fp>","The result: a rock-solid foundation for future gaming",{"__typename":269,"id":373,"eyebrow":215,"pgQuoteRefQuote":374,"hideImage":274,"hideFunctionAndCompany":274,"bigQuote":274},"33602",[375],{"status":7,"id":376,"promote":274,"quotePersonDesc":377,"quotePersonName":378,"quoteText":379,"profileImage":380,"title":397},"26845","Head of Application Delivery & Support, Information Technology, Hong Kong Jockey Club","Chirag Desai","Zühlke’s team became an extension of ours, working hand-in-hand to bring the new CIAM platform to life on a demanding timeline. 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