Junior IT Support Specialist

Corporate Services

Your role

  • You will be part of the highly motivated global User Support capability team and an expert in technical support, on site or group-wide via remote access. You support and advise users on their questions about technical applications and analyse the issues to optimise our processes in the long term.
  • As an IT Support Specialist, you are the point of contact for various applications like Microsoft 365, VPN, VMware Horizon on multiple platforms like Windows, macOS, Android and iOS.
  • You support our device lifecycle process (inventory planning, replacements, dispatching of starter packages, onboarding) for our German locations.
  • In our office in Eschborn, you will be responsible for the maintenance of our workplaces (IMAC), the IT warehouse and troubleshooting of video conferencing solutions in our meeting rooms.

Your talent

  • You have successfully completed apprenticeship in the IT or a similar IT degree as well as first years of professional experience in IT Support.
  • Confident written and spoken communication in German (at least B2) and a good command of English form the basis of your excellent communication skills.
  • You have proven work experience in resolving, troubleshooting and supporting incidents for different types of end users, both soft- and hardware and you are ideally familiar with IT helpdesk software, such as Freshservice.
  • You are solution-oriented and focused on your work, you prioritise your tasks professionally and do not lose track of important goals.
  • Your creativity, openness to new and different perspectives and technologies as well as a confident manner and a good dose of empathy round off your profile.


Our offer

  • A collegial and uncomplicated relationship within the entire company
  • A workplace with modern infrastructure
  • Good internal and external training opportunities, which are very important to us as a future-oriented and innovative company
  • Exciting tasks and challenging projects in a rapidly growing company
  • Flexible working models with homeoffice options that allow you to balance professional and personal ambitions

Why Zühlke

  • Unique culture - we communicate openly with each other, assess ourselves honestly and enjoy working in a team.
  • Further development – we invest 10% of our turnover in the development of our employees. We help you grow through continuous, high-quality training.
  • Knowledge exchange - we have an interdisciplinary approach, culture of knowledge sharing and learning from each other.
  • International topic groups – we exchange experience, knowledge and support each other in our further development within our internal communities (such as Data Platforms, AI & Data Science).
  • Great workplace – we offer a culture of trust, encourage you to think outside the box and to share your ideas.
  • Sustainability - a matter close to our hearts. We aim to ensure that our projects and services are as sustainable as possible and also make our customers more sustainable.
Diana Skakunova Photo

Diana Skakunova

Recruiting & Talent Relations