IT Support Specialist

Your role

• You will be part of the highly motivated global User Support capability team and an expert in technical support, on site or group-wide via remote access. You support and advise users on their questions about technical applications and analyse the issues to optimise our processes in the long term.
• As an IT Support Specialist, you are the point of contact for various applications like Microsoft 365, VPN, VMware Horizon on multiple platforms like Windows, macOS, Android and iOS.
• You support our device lifecycle process (inventory planning, replacements, dispatching of starter packages, onboarding) for our German locations.
• In our office in Eschborn, you will be responsible for the maintenance of our workplaces (IMAC), the IT warehouse and troubleshooting of video conferencing solutions in our meeting rooms.
   

Your talent

• You have successfully completed apprenticeship in the IT or a similar IT degree as well as first years of professional experience in IT Support.
• Confident written and spoken communication in German (at least B2) and a good command of English form the basis of your excellent communication skills.
• You have proven work experience in resolving, troubleshooting and supporting incidents for different types of end users, both soft- and hardware and you are ideally familiar with IT helpdesk software, such as Freshservice.
• You are solution-oriented and focused on your work, you prioritise your tasks professionally and do not lose track of important goals.
• Your creativity, openness to new and different perspectives and technologies as well as a confident manner and a good dose of empathy round off your profile.

Our offer

• Respectful collaboration on an eye level
• A workplace in our newly occupied building with modern infrastructure and good public transport connections 
• Good internal and external training opportunities, which are very important to us as a future-oriented and innovative company 
• Exciting tasks and challenging projects in a rapidly growing company 
• Flexible working models that allow you to reconcile professional and personal ambitions
   

Why Zühlke

At Zühlke, we promote a growth mindset and support the success of our employees through continuous development and coaching to enhance your career, skills and personality. We regularly exchange ideas, give each other feedback and learn from each other. We value open communication with each other.

• Flexible working models
• Profit sharing
• Family-friendly workplace
• Initiatives for health and well-being
• Self-management and the opportunity to take on responsibility and grow with new challenges
• Unique events and team-building activities

We offer even more

• Appreciative culture - we communicate openly with each other, value each other honestly and enjoy working as a team
• Development - we invest 10% of our turnover in the development of our people. We help you grow through continuous and high quality training
• Knowledge sharing - we take an interdisciplinary approach, a culture of sharing knowledge and learning from each other
• International Topic Groups - we share experiences and knowledge with each other and support each other's development within our internal communities
• Great place to work - we offer a working atmosphere full of trust and encourage our employees to think outside the box and share their ideas