Zühlke – Empowering Ideas


IT Support Specialist

Permanent employment
Belgrade - Serbia
Corporate Services
What do we have to offer you?
Here at Zuhlke, you get a chance to work in an international client-based environment along with the leading experts in the industry. Zuhlke supports your success with a unique culture and helps you grow constantly. Your continuous education is essential for us! We know how important life-long and fast learning is, which is why we invest 10% of our turnover in developing skills and services in an agile way – matching your needs and those of the company. We strongly believe in developing one's skills "on the job" and we encourage this approach. In addition, Zuhlke offers a range of complementary training courses tailored to the needs of the company and its employees.
At Zuhlke you will feel included - we communicate openly with each other, assess ourselves honestly and enjoy working in a team. In addition, we offer unique employment options and flexible working hours.

What matters to us?
  • that you have a technical related degree and/or equivalent professional qualification with appropriate training in the IT sector
  • at least 2 years of professional experience in IT support (front\back office)
  • experience in resolving, troubleshooting, and supporting incidents for different types of end-users, both software and hardware
  • experience in supporting Windows operating system and Client software
  • good written and verbal communication skills
  • comfortable communicating in person, MS Teams/e-mail
  • ability to prioritize work based on department and production objectives
  • communicative and open-minded personality
  • fluency in English both written and spoken

Will be considered as a plus:
  • Certification as Microsoft Certified Professional / Systems Engineer
  • VMWare Virtual Desktop environment
  • Office 365

What will be your role here? 
  • providing professional and competent technical support group-wide, including troubleshooting activities, and escalation of the problems to appropriate department
  • supporting the care and the further evolution of our client environment including MS Windows and MacOS devices, our Virtual Desktop environment, and our mobile devices
  • participating in Topic\Capability Teams and adopting new knowledge
  • travelling occasionally due to trainings, workshops, social gathering, and work
  • supporting software deployment in staging and production environments
  • working with support team for handing-off or taking over the active support issues and creating a team specific knowledge base and skill set
  • providing onsite IT Support
  • supporting end-users in their use of applications such as Microsoft 365, VPN, VMWare Horizon, and MDM (mobile device management)

Permanent employment