Zühlke – Empowering Ideas

 

IT Support Specialist

permanent
80-100%
Zurich - Switzerland
Corporate Services
Your role
  • Provide professional and competent technical support group-wide, including troubleshooting activities, and escalation of the problems to appropriate department
  • Readiness to adopt new knowledge and participate in Topic/Capability Teams
  • Willingness to travel periodically due to trainings, workshops, social gathering, and work
  • SPOC for internal employees (support for employees with 1st and 2nd level support)
  • Managing incidents and requests in the ticketing system
  • Troubleshooting analysis and development of solutions in the event of malfunctions, writing user documentations
  • Support of the client workstations, office and business applications
  • Support end-users in their use of applications such as Microsoft 365, VPN, VMWare Horizon, and MDM (mobile device management)
  • Provide onsite IT Support
Your talent
  • IT education with EFZ or other professional training with several years of ICT experience
  • Minimum 1-3 years of professional experience in IT support (front/back office)
  • Experience in resolving, troubleshooting, and supporting incidents for different types of end-users, both software and hardware
  • Experience in supporting Windows and Mac operating system
  • Customer and service-oriented, independent, and reliable way of working
  • Communicative, flexible, and committed personality
Experience that will be considered as a plus (any of the bellow, not all)
  • Certification as Microsoft Certified Professional / Systems Engineer
  • VMWare Virtual Desktop environment
  • Office 365
Why Zühlke
  • Unique culture - we communicate openly with each other, assess ourselves honestly and enjoy working in a team.
  • Further development – we invest 10% of our turnover in the development of our employees. We help you grow through continuous, high-quality training.
  • Knowledge exchange - we have an interdisciplinary approach, culture of knowledge sharing and learning from each other.
  • International topic groups – we exchange experience, knowledge and support each other in our further development within our internal communities
  • Great workplace – we offer a culture of trust, encourage you to think outside the box and to share your ideas.

 


 
permanent
80-100%
Zurich
Send us a message!