IT Application Manager, Focus CRM

Zurich ,  Bern
Corporate Services

In a company that is becoming increasingly digitalised, it is important to optimally connect the tools and the processes, adapt to the changes, and to ensure daily operations. The Business Application Management at Zühlke ensures this.

Your role.

  • Ensure the application operation and further development in the area of the customer relationship management application including peripheral sytems and interfaces.
  • Provide user support and coordinate with our external partners
  • Evaluate and implement business requirements, new functions, and adjustments
  • Interface function between departments, IT, and external service providers
  • Active participation in our project “CRM NextGen”, as well as the option for more responsibility
  • Work in a distributed team across different countries, with the majority based in Switzerland. You demonstrate a high degree of independence and initiative in organizing your work in this newly created position.

Your profile.

  • Completed an apprenticeship in IT, computer science related degree or at least 2 years of experience in managing IT applications.
  • Experience as CRM application manager in a complex environment dealing with IT systems and interfaces, good knowledge of Microsoft Dynamics 365 (CRM), ERP knowledge is an advantage.
  • Knowledge of business processes in the areas of sales, marketing and communication is a great advantage.
  • Very good knowledge of English and good German language skills for the daily contact with users and our integration partners.
  • Team player, effective communicator and coordinator with internal customers and colleagues.

Why Zühlke 

  • Unique culture - we communicate openly with each other, assess ourselves honestly and enjoy working in a team.
  • Environment - a new and modern work environment, with modern infrastructure and easily accessible by public transport.
  • Further development - We help you grow through continuous, high-quality internal and external training.
  • Work opportunities - Exciting and challenging projects and tasks in a fast-growing company.
  • Flexible working models- Encouraging a positive work/life balance and a family friendly workplace.


Zurich ,  Bern
Andreea Orban

Andreea Orban

Recruiting & Talent Relations