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",[206,209],{"path":203,"langcode":207},{"id":208},"en",{"path":210,"langcode":211},"\u002Fde\u002Fkarriere\u002Finsights\u002Fgluecklicher-zufall-wie-ein-unwahrscheinlicher-kandidat-als-project-manager-bei",{"id":212},"de",{"id":214,"sharedMediaLegend":215,"mediaImage":216,"name":241},"163782",null,{"url":217,"width":218,"height":219,"alt":220,"title":215,"size":221,"mime":222,"variations":215,"headerMinimalVariations":223},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Ftuong4.jpg",4160,3399,"Tuong4",1027613,"image\u002Fjpeg",[224,229,230,235,240],{"name":225,"url":226,"width":227,"height":228},"FOCAL_POINT32_SMALL","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_small\u002Fpublic\u002Fimages\u002Ftuong4.jpg.webp?itok=QSjrj_MI",800,533,{"name":225,"url":226,"width":227,"height":228},{"name":231,"url":232,"width":233,"height":234},"FOCAL_POINT169_MEDIUM","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_16_9_medium\u002Fpublic\u002Fimages\u002Ftuong4.jpg.webp?itok=dCquaJmO",1200,675,{"name":236,"url":237,"width":238,"height":239},"FOCAL_POINT169_LARGE","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_16_9_large\u002Fpublic\u002Fimages\u002Ftuong4.jpg.webp?itok=YMLmidBf",1600,900,{"name":236,"url":237,"width":238,"height":239},"tuong4.jpg",{"processed":243},"\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Tuong Tran makes ambitious work achievable through interdisciplinary collaboration. Read more to learn about delivery excellence at Zühlke.\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>",{"id":214,"sharedMediaLegend":215,"mediaImage":245,"name":241},{"url":217,"width":218,"height":219,"alt":220,"title":215,"size":221,"mime":222,"variations":215},[247,254,259,265,271,277,308],{"__typename":248,"id":249,"ctaLink":215,"pgSharedText":250,"pgSharedTitle":215,"pgSharedCtaLink":215},"ParagraphPgText","23721",{"value":251,"processed":252,"format":253},"\u003Cul>\r\n\t\u003Cli>\r\n\t\u003Cp class=\"text-lead\">Explore what delivery excellence means at Zühlke\u003C\u002Fp>\r\n\t\u003C\u002Fli>\r\n\t\u003Cli>\r\n\t\u003Cp class=\"text-lead\">Learn what it takes to ensure true project agility\u003C\u002Fp>\r\n\t\u003C\u002Fli>\r\n\t\u003Cli>\r\n\t\u003Cp class=\"text-lead\">Discover how interdisciplinary teams work together across a variety of sector-specific projects\u003C\u002Fp>\r\n\t\u003C\u002Fli>\r\n\u003C\u002Ful>\r\n","\u003Cul>\n\t\u003Cli>\n\t\u003Cp class=\"text-lead\">Explore what delivery excellence means at Zühlke\u003C\u002Fp>\n\t\u003C\u002Fli>\n\t\u003Cli>\n\t\u003Cp class=\"text-lead\">Learn what it takes to ensure true project agility\u003C\u002Fp>\n\t\u003C\u002Fli>\n\t\u003Cli>\n\t\u003Cp class=\"text-lead\">Discover how interdisciplinary teams work together across a variety of sector-specific projects\u003C\u002Fp>\n\t\u003C\u002Fli>\n\u003C\u002Ful>","full_html",{"__typename":248,"id":255,"ctaLink":215,"pgSharedText":256,"pgSharedTitle":215,"pgSharedCtaLink":215},"20511",{"value":257,"processed":258,"format":253},"\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Tuong Tran, known to colleagues and friends as “Steven,” never intended to have a career as a project manager. He started out as a Data Entry Supervisor, spending his days finding bottlenecks, inefficiencies, and areas for improvement. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">He soon found his knack for process improvement dovetailed perfectly with helping teams achieve Delivery Excellence — the ability to consistently deliver high-quality services and outcomes to our clients on time and within budget. Simply put, it’s about exceeding our clients’ expectations. Consistently. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">“That’s when I fell in love with project management. When I realised all of these skills could come together to help empower people to do their best work,” he says. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Although it happened partly “accidentally” at first, Steven found more opportunities to be the bridge between developers and clients. Skills grown through happenstance quickly snowballed. He held various challenging project management roles for over 10 years, working at a digital agency, an outsourcing services company, and a SaaS open platform provider. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Then, he made the move to Zühlke. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">“I chose Zühlke because I felt a lot of respect from the company immediately. And I liked that the team in Ho Chi Minh City wasn’t working on outsourcing projects. They communicated directly with customers and contributed to projects across the whole software development lifecycle.” \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Steven started at Zühlke only a year ago, and in that time has covered a lot of ground. He’s helped build a culture of delivery excellence across several projects in some of the most highly-regulated industries — healthcare and financial services. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Want to know more about \u003Cspan>delivery excellence at Zühlke\u003C\u002Fspan>? Keep reading…\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n","\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Tuong Tran, known to colleagues and friends as “Steven,” never intended to have a career as a project manager. He started out as a Data Entry Supervisor, spending his days finding bottlenecks, inefficiencies, and areas for improvement. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">He soon found his knack for process improvement dovetailed perfectly with helping teams achieve Delivery Excellence — the ability to consistently deliver high-quality services and outcomes to our clients on time and within budget. Simply put, it’s about exceeding our clients’ expectations. Consistently. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">“That’s when I fell in love with project management. When I realised all of these skills could come together to help empower people to do their best work,” he says. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Although it happened partly “accidentally” at first, Steven found more opportunities to be the bridge between developers and clients. Skills grown through happenstance quickly snowballed. He held various challenging project management roles for over 10 years, working at a digital agency, an outsourcing services company, and a SaaS open platform provider. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Then, he made the move to Zühlke. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">“I chose Zühlke because I felt a lot of respect from the company immediately. And I liked that the team in Ho Chi Minh City wasn’t working on outsourcing projects. They communicated directly with customers and contributed to projects across the whole software development lifecycle.” \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Steven started at Zühlke only a year ago, and in that time has covered a lot of ground. He’s helped build a culture of delivery excellence across several projects in some of the most highly-regulated industries — healthcare and financial services. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Want to know more about \u003Cspan>delivery excellence at Zühlke\u003C\u002Fspan>? Keep reading…\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":248,"id":260,"ctaLink":215,"pgSharedText":261,"pgSharedTitle":264,"pgSharedCtaLink":215},"20512",{"value":262,"processed":263,"format":253},"\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Innovation lives and dies by good processes. Zühlke depends on \u003Cspan>delivery excellence\u003C\u002Fspan> leaders, like Steven, to carry our teams from initial vision through to development, deployment, production, and beyond.\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">\u003Cspan>What is delivery excellence?\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan lang=\"EN-GB\"> At Zühlke, delivery excellence is the practice of continuous customer-focus, process optimisation and cross-team collaboration to achieve the best results in the most effective and streamlined manner. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">“It’s about clear communication between our stakeholders, managing expectations, and building trust. It’s also about risk management, preventing costly disruptions.”\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">According to Steven, the most important part of delivery excellence is adaptability. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">“The difference between teams that consistently provide value and achieve successful results and the teams that don’t is adaptability — a culture of continuous learning.” \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">In a Scrum framework (the Agile methodology Steven uses), adaptability allows teams to respond to changing customer needs or market conditions by adjusting priorities and features during each sprint. It helps developers incorporate feedback from stakeholders and end-users, adjusting their approaches where necessary. And it continually places customer needs at the centre of the project.\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">These \u003Cspan>delivery excellence\u003C\u002Fspan> principles equipped Steven to act as a Scrum Master on his very first project at Zühlke: leading a team of six developers across Singapore, Hong Kong, and Vietnam to develop a mobile application and web portal for a leading national clinical provider.\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003Cbr \u002F>\r\n \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">In the next section, we outline two project delivery excellence examples. Keep reading to learn more…\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n","\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Innovation lives and dies by good processes. Zühlke depends on \u003Cspan>delivery excellence\u003C\u002Fspan> leaders, like Steven, to carry our teams from initial vision through to development, deployment, production, and beyond.\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">\u003Cspan>What is delivery excellence?\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan lang=\"EN-GB\"> At Zühlke, delivery excellence is the practice of continuous customer-focus, process optimisation and cross-team collaboration to achieve the best results in the most effective and streamlined manner. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">“It’s about clear communication between our stakeholders, managing expectations, and building trust. It’s also about risk management, preventing costly disruptions.”\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">According to Steven, the most important part of delivery excellence is adaptability. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">“The difference between teams that consistently provide value and achieve successful results and the teams that don’t is adaptability — a culture of continuous learning.” \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">In a Scrum framework (the Agile methodology Steven uses), adaptability allows teams to respond to changing customer needs or market conditions by adjusting priorities and features during each sprint. It helps developers incorporate feedback from stakeholders and end-users, adjusting their approaches where necessary. And it continually places customer needs at the centre of the project.\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">These \u003Cspan>delivery excellence\u003C\u002Fspan> principles equipped Steven to act as a Scrum Master on his very first project at Zühlke: leading a team of six developers across Singapore, Hong Kong, and Vietnam to develop a mobile application and web portal for a leading national clinical provider.\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003Cbr>\n \u003C\u002Fp>\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">In the next section, we outline two project delivery excellence examples. Keep reading to learn more…\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>","Delivery excellence at Zühlke",{"__typename":248,"id":266,"ctaLink":215,"pgSharedText":267,"pgSharedTitle":270,"pgSharedCtaLink":215},"20513",{"value":268,"processed":269,"format":253},"\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Learning by doing. That’s the culture of Zühlke. In Steven’s second week at the company, he was asked to lead a project as one of three Scrum Masters to drive delivery excellence within a dynamic, new project. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Bringing together multiple developers across three different countries takes extra care. Singapore Time (SGT) and Hong Kong Standard Time (CST) are an hour ahead of Vietnam Standard Time (VST). So on this large-scale project, which required the quick ramping-up of teams, effective communication depended on the ability to adapt. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">There was a risk that Zühlke’s healthcare client wouldn’t receive a consistent experience. So as a protective measure, the Project Leadership Team notified the German team to redesign communication channels from a project-level to team-level. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>In the Agile way of working, a team consists of members with cross-functional skills. Making the switch to team-level communication enhanced collaboration, clarified roles, improved transparency, and ensured alignment with project goals.\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">“It helped me see the power of effective communication, especially on a big engagement like this project. Now we know how to handle the next one.” The Agile tactic put Steven’s team back on track for delivery and fostered a positive relationship with a valuable stakeholder. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Steven brought these lessons in \u003Cspan>delivery excellence\u003C\u002Fspan> to his next project in the financial services sector. Zühlke in Asia was tasked with developing a Design System as an internal product for an international bank. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">The innovation team’s task was to build a foundational design system that could be used — and iterated on — by the client’s internal teams. “We were so tempted to replicate everything we did in the healthcare sector project. But really, we all had to be open to learning new things and even unlearn what might have worked in the past.” \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Although the team did follow a few Agile approaches from previous projects, Steven’s focus this time was not on standardising every process, but instead on ensuring every member of the team could be heard. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">“At the conceptualisation part of the process, we still had time to explore. And as a leader, I wanted to know that we had tested every idea or approach and really celebrated the diversity of thought that was available to us on the team.” \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">The result: Steven’s team delivered the first version of the product that was considered \"innovative and groundbreaking\". The openness to embracing fresh perspectives created a dynamic working environment that culminated in the delivery of a proof of concept that not only met high standards but was satisfying for every innovator involved in the project.\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">With all these \u003Cspan>delivery excellence\u003C\u002Fspan> lessons in tow, we asked Steven: what’s next?\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n","\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Learning by doing. That’s the culture of Zühlke. In Steven’s second week at the company, he was asked to lead a project as one of three Scrum Masters to drive delivery excellence within a dynamic, new project. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Bringing together multiple developers across three different countries takes extra care. Singapore Time (SGT) and Hong Kong Standard Time (CST) are an hour ahead of Vietnam Standard Time (VST). So on this large-scale project, which required the quick ramping-up of teams, effective communication depended on the ability to adapt. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">There was a risk that Zühlke’s healthcare client wouldn’t receive a consistent experience. So as a protective measure, the Project Leadership Team notified the German team to redesign communication channels from a project-level to team-level. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>In the Agile way of working, a team consists of members with cross-functional skills. Making the switch to team-level communication enhanced collaboration, clarified roles, improved transparency, and ensured alignment with project goals.\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">“It helped me see the power of effective communication, especially on a big engagement like this project. Now we know how to handle the next one.” The Agile tactic put Steven’s team back on track for delivery and fostered a positive relationship with a valuable stakeholder. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Steven brought these lessons in \u003Cspan>delivery excellence\u003C\u002Fspan> to his next project in the financial services sector. Zühlke in Asia was tasked with developing a Design System as an internal product for an international bank. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">The innovation team’s task was to build a foundational design system that could be used — and iterated on — by the client’s internal teams. “We were so tempted to replicate everything we did in the healthcare sector project. But really, we all had to be open to learning new things and even unlearn what might have worked in the past.” \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Although the team did follow a few Agile approaches from previous projects, Steven’s focus this time was not on standardising every process, but instead on ensuring every member of the team could be heard. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">“At the conceptualisation part of the process, we still had time to explore. And as a leader, I wanted to know that we had tested every idea or approach and really celebrated the diversity of thought that was available to us on the team.” \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">The result: Steven’s team delivered the first version of the product that was considered \"innovative and groundbreaking\". The openness to embracing fresh perspectives created a dynamic working environment that culminated in the delivery of a proof of concept that not only met high standards but was satisfying for every innovator involved in the project.\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">With all these \u003Cspan>delivery excellence\u003C\u002Fspan> lessons in tow, we asked Steven: what’s next?\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>","Undertaking projects that set a new standard of success",{"__typename":248,"id":272,"ctaLink":215,"pgSharedText":273,"pgSharedTitle":276,"pgSharedCtaLink":215},"20514",{"value":274,"processed":275,"format":253},"\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Steven’s path to project management was far from conventional: “In a lot of ways I didn’t choose project management, project management chose me”. Now, with each project, Steven continues to hone his skills and build on his innate ability to shape projects, teams, and outcomes. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">“Because it’s not uncommon to work on diverse projects for different industries, I have ample opportunity to do different things that leverage my strength in \u003Cspan>delivery excellence\u003C\u002Fspan>.” \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n\r\n\u003Cp> \u003C\u002Fp>\r\n\r\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Steven stands as a figure of purposeful leadership at Zühlke. He’s in the process of advancing his project management knowledge with a CAPM certification and is a testament to the remarkable transformation that employees can see when opportunity and intention align.\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\r\n","\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Steven’s path to project management was far from conventional: “In a lot of ways I didn’t choose project management, project management chose me”. Now, with each project, Steven continues to hone his skills and build on his innate ability to shape projects, teams, and outcomes. \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">“Because it’s not uncommon to work on diverse projects for different industries, I have ample opportunity to do different things that leverage my strength in \u003Cspan>delivery excellence\u003C\u002Fspan>.” \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan lang=\"EN-GB\">Steven stands as a figure of purposeful leadership at Zühlke. He’s in the process of advancing his project management knowledge with a CAPM certification and is a testament to the remarkable transformation that employees can see when opportunity and intention align.\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>","An unplanned path to leading project management",{"__typename":278,"id":279,"title":215,"pgContactRefContacts":280,"showEmail":289,"showPhone":289},"ParagraphPgContact","32568",[281],{"contactName":282,"contactProfession":283,"contactDesc":284,"contactLinkedinUrl":286,"sharedEmail":215,"sharedPhone":215,"sharedRefMedia":290},"Tuong Tran","Lead Delivery Manager",{"value":285},"\u003Cp>Tuong is an experienced Project Manager and has been with Zühlke since September 2022. Prior to this, he has worked in various roles, from Services Delivery Manager, Project Manager, to Scrum Master, with a Swiss leading SaaS Ticketing solution company. His main area of expertise includes project management, process improvement, communication, and cross-functional collaboration. He is passionate in cooperating with people, and being a servant leader.\u003C\u002Fp>\r\n",{"title":287,"url":288,"internal":289},"","https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Ftuong-tran-9b417074\u002F",false,{"id":291,"sharedMediaLegend":215,"mediaImage":292,"name":307},"162579",{"url":293,"width":218,"height":294,"alt":295,"title":215,"size":296,"mime":222,"variations":215,"personVariations":297},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Ftuong2.jpg",4121,"Tuong",1288489,[298,301,302,305,306],{"name":299,"url":300,"width":227,"height":227},"FOCAL_POINT11_SMALL","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_1_1_small\u002Fpublic\u002Fimages\u002Ftuong2.jpg.webp?itok=tkQwPlJz",{"name":299,"url":300,"width":227,"height":227},{"name":303,"url":304,"width":233,"height":233},"FOCAL_POINT11_MEDIUM","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_1_1_medium\u002Fpublic\u002Fimages\u002Ftuong2.jpg.webp?itok=DLN_yyak",{"name":303,"url":304,"width":233,"height":233},{"name":303,"url":304,"width":233,"height":233},"tuong2.jpg",{"__typename":309,"id":310,"pgTitle":311,"text":215,"link":312,"coloredBackground":7,"compactMode":7,"actionVariant":26,"buttonText":215,"pgEmbededCode":315},"ParagraphPgCtaDefault","21661","Looking for your next opportunity?",{"title":313,"url":314,"internal":289},"Explore all our open vacancies here!","https:\u002F\u002Fzuehlke.wd3.myworkdayjobs.com\u002FZuhlke-Careers",{"value":287,"processed":287,"format":316},"code",[318],{"id":319,"name":320},"898","People & culture",{"processed":322},"\u003Cp>\u003Cspan lang=\"EN-GB\">Tuong Tran makes ambitious work achievable through interdisciplinary collaboration. Read more to learn about delivery excellence at Zühlke.\u003C\u002Fspan>\u003C\u002Fp>",{"timestamp":324},1697630400,[326],{"id":327,"name":328},"855","All industries",[330,357,381,402],{"id":331,"path":332,"sharedTeaserTitle":333,"sharedTeaserRefMedia":334,"taxrefCareersTopics":352},"5820","\u002Fen\u002Fcareers\u002Finsights\u002Fdo-we-stop-learning-when-we-start-working","Do we stop learning when we start working?",{"id":335,"sharedMediaLegend":215,"mediaImage":336,"name":351},"4806",{"url":337,"width":338,"height":339,"alt":340,"title":215,"size":341,"mime":222,"variations":215,"relatedContentVariations":342},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002F1440x1080-blanko_4.jpg",1440,1080,"ivma the hub",932817,[343,345,346,349,350],{"name":225,"url":344,"width":227,"height":228},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_small\u002Fpublic\u002Fimages\u002F1440x1080-blanko_4.jpg.webp?itok=6EjGHTse",{"name":225,"url":344,"width":227,"height":228},{"name":347,"url":348,"width":233,"height":227},"FOCAL_POINT32_MEDIUM","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_medium\u002Fpublic\u002Fimages\u002F1440x1080-blanko_4.jpg.webp?itok=KXTwudAJ",{"name":347,"url":348,"width":233,"height":227},{"name":347,"url":348,"width":233,"height":227},"1440x1080-blanko.jpg",[353,356],{"id":354,"name":355},"894","Learning & development",{"id":319,"name":320},{"id":358,"path":359,"sharedTeaserTitle":360,"sharedTeaserRefMedia":361,"taxrefCareersTopics":378},"904","\u002Fen\u002Fcareers\u002Finsights\u002Fpromises-kept-a-story-of-trust-and-integrity","Promises Kept: a Story of Trust and 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