Zühlke – Empowering Ideas

 

Customer & User Experience Consulting (Focus : Banking)

Permanent
80-100%
Zurich - Switzerland
Business Consulting
With your expertise in banking, you will support our customers in the financial industry and help them plan and implement digitalization projects with a consistent focus on customer centricity. Our typical projects have a strongly innovative character and range from portal solutions, advisory solutions, modernization of application landscapes, data-driven banking and financing solutions to the development of purely digital, mobile banks.

Your role
  • In pre-sales situations, you guide our customers with your technical expertise and consulting services and identify needs and drivers to create cohesive offers.
  • Your knowledge and experience in the areas of User & Customer Experience and Usability Engineering will help you in the acquisition and support the customer in the projects.
  • You will continuously expand your know-how in the areas of payment transactions, credit and core banking as well as in the fields of retail, corporate and private banking.
  • You work in an interdisciplinary team of business solution managers, business analysts, interaction designers and software architects.
  • You will support the development and positioning of services related to financial products.
Your talent
  • You have professional experience in a bank, another financial service provider or in consulting.
  • You have several years of experience in user and customer experience and are well-versed in the corresponding methods.
  • You have knowledge in business analysis and requirements engineering as well as experience in working with sales and development teams.
  • University degree (FH, Uni, ETH) in computer science, psychology or HCID.
  • Business fluent in German and very good English skills.

Why Zühlke
  • Unique culture - we communicate openly with each other, assess ourselves honestly and enjoy working in a team.
  • Further development – we invest 10% of our turnover in the development of our employees. We help you grow through continuous, high-quality training.
  • Knowledge exchange - we have an interdisciplinary approach, culture of knowledge sharing and learning from each other.
  • International topic groups – we exchange experience, knowledge and support each other in our further development within our internal communities.
  • Great workplace – we offer a culture of trust, encourage you to think outside the box and to share your ideas.
Permanent
80-100%
Zurich