Principal Delivery Manager

London ,  Edinburgh ,  Manchester

The Opportunity.  
As a Principal Delivery Manager you will be leading both large and small teams, building close working relationships with our clients to ensure that we successfully deliver systems that deliver value and meet their expectations. You will also be looking to contribute to Zuhlke processes and culture, and to grow personally.    


What working at Zuhlke is all about. 

We work on Projects for purpose, making it our mission to give our work a deeper meaning, ensuring we are focused on creating positive change through technology and digital innovation. We are Flexible, offering a variety of working options to cater to our people’s needs. We pride ourselves on having a Growth mindset with a strong learning culture and growth mindset - we invest in learning and development but also believe strongly in learning on the job and through mentorship and coaching.  Sustainability is one of our top strategic goals. We are carbon neutral as a business, and we are strategically positioning our business offerings in decarbonisation and green energy to help clients develop sustainable digital solutions. We care about the work we do. Diversity and inclusion are also high on the agenda. We are constantly looking to improve and develop, increasing diversity and developing a more inclusive workplace for all.  

Your role includes.  

  • As Principal Delivery Manager you will lead programmes delivering high quality products and services that deliver business value for our clients and their customers.     

  • You will build and develop highly skilled, motivated teams that provide an end-to-end delivery capability from experience design to engineering and operations.  

  • You will work collaboratively with your colleagues and clients, be it on the client site, in the Zuhlke office, or from home.  

  • You are responsible for managing and building strong relationships with key customer stakeholders.  

  • You are responsible for the overall project budgets and will work closely with our engagement managers to ensure commercial success.  

  • You will track and manage project risks and dependencies and will escalate issues when necessary.  

  • You will work with our Business Development team to support pre-sales opportunities.  

  • You will sometimes travel to other locations in the UK and mainland Europe.   

We would love to hear from you if you have ANY of the following...   

  • We are looking for a Principal Delivery Manager with a hands-on technical background and an in-depth knowledge of Agile approaches such as Lean Portfolio Management, Continuous Discovery, Lean UX, Scrum, Kanban, Test Driven Development, DevOps, and Continuous Integration & Delivery.  

  • You will have experience in starting projects, using techniques such as chartering to set up teams to succeed.   

  • You have proven your excellent leadership, communication and stakeholder management skills in a range of successful software development projects.    

  • You have experience in forming and guiding high performance, cross-functional teams, and you handle uncertainty through organisation-wide Agile adoption strategies.    

  • You have experience in multiple planning and estimating techniques.  

  • You thrive in managing uncertainty in complex environments.   

  • You follow goal-oriented and structured approaches for programme management, including preparing and maintaining delivery plans, portfolio and programme backlogs, risk registers, stakeholder maps and RACI matrices.    

  • You have experience of operating customer-facing digital services in production, including 24/7 incident management within operational SLAs.    

  • You are familiar with service design, user-centred business analysis, quality assurance and service management.   

  • You are confident to be a mentor and help grow Zuhlke’s Delivery Manager capability.  





  • You’re open, proactive, responding to changes quickly and with agility while learning in the process  

  • You maximise benefit as simply as possible but as complexly as needed  

  • You recognise and seize opportunities confidently and take an entrepreneurial approach  

  • You focus on the customer and guide them from the concept phase through to market success   

  • You’re able to persuade people through clear communication, negotiation skills, empathy, and an ability to see things from others’ perspective  

  • You establish long-term, partnership-oriented relationships and develop and maintain them  

  • You think and act in the interests of the organisation as a whole and maximise our strengths by utilising our global community  

  • You take personal initiative in confronting obstacles and failures, have an optimistic overall attitude, and take measures to ensure performance in the long term  

Even if you feel you don't meet all the requirements yet, we are still happy to get to know you, learn more about your ambitions and ideas and look forward to receiving your application!  

We welcome people from all backgrounds, regardless of their gender, personality, national origin, race, religion, colour, sexual orientation, gender identity, age, marital status, disability or veteran status.

London ,  Edinburgh ,  Manchester

Mark Trueman

Recruiting & Talent Relations