IT Application Manager - CRM

The Opportunity.  

In a company that is becoming increasingly digitalised, it is important to optimally connect the tools and the processes, adapt to the changes, and to ensure daily operations. The Business Application Management team at Zühlke ensures this.

What working at Zuhlke is all about.  

Ensure the application operation and further development in the area of the customer relationship management application including peripheral systems and interfaces.
Provide user support and coordinate with our external partners
Evaluate and implement business requirements, new functions, and adjustments
Interface function between departments, IT, and external service providers
Active participation in our project “CRM NextGen”, as well as the option for more responsibility
Work in a distributed team across different countries, with the majority based in Switzerland. You demonstrate a high degree of independence and initiative in organizing your work in this newly created position.

Your profile.

Completed an apprenticeship in IT, computer science related degree or at least 2 years of experience in managing IT applications.
Experience as CRM application manager in a complex environment dealing with IT systems and interfaces, good knowledge of Microsoft Dynamics 365 (CRM), Vertec (ERP) knowledge is an advantage.
Knowledge of business processes in the areas of sales, marketing and communication is a great advantage.
Very good knowledge of English, good German language skills are an advantage for the daily contact with users and our integration partners.
Team player, effective communicator and coordinator with internal customers and colleagues.

Behaviours.  

You’re open, proactive, responding to changes quickly and with agility while learning in the process.  
You maximise benefit as simply as possible but as complexly as needed.  
You recognise and seize opportunities confidently and take an entrepreneurial approach.  
You focus on the customer and guide them from the concept phase through to market success.  
You’re able to persuade people through clear communication, negotiation skills, empathy and an ability to see things from others’ perspective.
You establish long-term, partnership-oriented relationships and develop and maintain them.  
You think and act in the interests of the organisation as a whole and utilise synergies.  
You take personal initiative in confronting obstacles and failures, have an optimistic overall attitude and take measures to ensure performance in the long term.

Even if you feel you don't meet all the requirements yet, we are still happy to get to know you, learn more about your ambitions and ideas and look forward to receiving your application!  

We welcome people from all backgrounds, regardless of their gender, personality, national origin, race, religion, colour, sexual orientation, gender identity, age, marital status, disability or veteran status.