[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"node-by-slug-\u002Fde\u002Finsights\u002FRAG-im-Finanzwesen-de":3,"related-content-view-26540-de":399},["Reactive",4],{"entity":5,"errors":-1},{"__typename":6,"status":7,"metatag":8,"id":206,"path":207,"hideNavigation":208,"title":209,"translations":210,"sharedHeaderRefMedia":218,"sharedTeaserTitle":243,"sharedTeaserText":244,"sharedTeaserRefMedia":246,"sharedParagraphs":254,"sharedTaxrefIndustries":352,"sharedTaxrefExpertises":359,"sharedIntroText":372,"sharedCtaLink":208,"sharedDate":374,"sharedAuthor":376},"NodeInsight",true,[9,14,18,21,25,30,34,38,42,46,50,54,58,62,66,69,73,76,79,81,84,87,91,95,99,103,107,111,115,119,123,127,131,135,139,142,145,148,151,154,157,160,163,166,170,174,177,181,185,189,193,196,200,204],{"tag":10,"attributes":11},"meta",{"name":12,"content":13},"title","RAG im Finanzwesen: schnellere Kundenberatung mit KI",{"tag":10,"attributes":15},{"name":16,"content":17},"description","Entdecken Sie zentrale Erkenntnisse vom Banking Transformation Summit 2025 und erfahren Sie, warum RAG zu einem Muss für KI im Finanzsektor wird.",{"tag":10,"attributes":19},{"name":20,"content":17},"abstract",{"tag":10,"attributes":22},{"name":23,"content":24},"icbm","51.525772, -0.082716",{"tag":26,"attributes":27},"link",{"rel":28,"href":29},"canonical","https:\u002F\u002Fcms.zuehlke.com\u002Fde\u002Finsights\u002FRAG-im-Finanzwesen",{"tag":10,"attributes":31},{"name":32,"content":33},"robots","index, follow",{"tag":26,"attributes":35},{"rel":36,"href":37},"shortlink","https:\u002F\u002Fcms.zuehlke.com\u002Fapi\u002Fgraphql",{"tag":26,"attributes":39},{"rel":40,"href":41},"image_src","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Fmax_1300x1300\u002Fpublic\u002Fimages\u002FAI%20chatbot%20concept.jpg?itok=T0g4jDg5,https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Fzuhlke_innovation_social.jpg",{"tag":10,"attributes":43},{"name":44,"content":45},"referrer","unsafe-url",{"tag":10,"attributes":47},{"name":48,"content":49},"rights","Copyright ©2026 | Zühlke Engineering AG | All rights reserved.",{"tag":10,"attributes":51},{"property":52,"content":53},"og:site_name","Zühlke Engineering AG",{"tag":10,"attributes":55},{"property":56,"content":57},"og:type","website",{"tag":10,"attributes":59},{"property":60,"content":61},"og:url","https:\u002F\u002Fwww.zuehlke.com\u002Fde\u002Finsights\u002FRAG-im-Finanzwesen",{"tag":10,"attributes":63},{"property":64,"content":65},"og:title","RAG im Finanzwesen: Mehr Speed in der Kundenberatung durch KI – Zühlke",{"tag":10,"attributes":67},{"property":68,"content":17},"og:description",{"tag":10,"attributes":70},{"property":71,"content":72},"og:image","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Fmax_1300x1300\u002Fpublic\u002Fimages\u002FAI%20chatbot%20concept.jpg?itok=T0g4jDg5",{"tag":10,"attributes":74},{"property":71,"content":75},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Fzuhlke_innovation_social.jpg",{"tag":10,"attributes":77},{"property":78,"content":72},"og:image:url",{"tag":10,"attributes":80},{"property":78,"content":75},{"tag":10,"attributes":82},{"property":83,"content":72},"og:image:secure_url",{"tag":10,"attributes":85},{"property":83,"content":86},"https:\u002F\u002Fwww.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Fzuhlke_innovation_social.jpg",{"tag":10,"attributes":88},{"property":89,"content":90},"og:image:alt","| Zühlke image",{"tag":10,"attributes":92},{"property":93,"content":94},"og:updated_time","2025-12-29",{"tag":10,"attributes":96},{"property":97,"content":98},"place:location:longitude","7.438014",{"tag":10,"attributes":100},{"property":101,"content":102},"place:location:latitude","46.947944",{"tag":10,"attributes":104},{"property":105,"content":106},"og:street_address","80 Great Eastern Street",{"tag":10,"attributes":108},{"property":109,"content":110},"og:locality","London",{"tag":10,"attributes":112},{"property":113,"content":114},"og:region","England",{"tag":10,"attributes":116},{"property":117,"content":118},"og:postal_code","EC2A 3JL",{"tag":10,"attributes":120},{"property":121,"content":122},"og:country_name","United Kingdom",{"tag":10,"attributes":124},{"property":125,"content":126},"og:email","london@zuhlke.com",{"tag":10,"attributes":128},{"property":129,"content":130},"og:phone_number","+44 20 7113 5000",{"tag":10,"attributes":132},{"property":133,"content":134},"og:locale","en_CH",{"tag":10,"attributes":136},{"property":137,"content":138},"og:locale:alternate","de_CH",{"tag":10,"attributes":140},{"property":137,"content":141},"de_DE",{"tag":10,"attributes":143},{"property":137,"content":144},"en_DE",{"tag":10,"attributes":146},{"property":137,"content":147},"en_AT",{"tag":10,"attributes":149},{"property":137,"content":150},"de_AT",{"tag":10,"attributes":152},{"property":137,"content":153},"en_HK",{"tag":10,"attributes":155},{"property":137,"content":156},"en_SR",{"tag":10,"attributes":158},{"property":137,"content":159},"en_BG",{"tag":10,"attributes":161},{"property":137,"content":162},"en_SG",{"tag":10,"attributes":164},{"property":137,"content":165},"en_GB",{"tag":10,"attributes":167},{"property":168,"content":169},"article:publisher","https:\u002F\u002Fwww.facebook.com\u002Fzuehlke.group",{"tag":10,"attributes":171},{"property":172,"content":173},"article:published_time","2025-06-27",{"tag":10,"attributes":175},{"property":176,"content":94},"article:modified_time",{"tag":10,"attributes":178},{"name":179,"content":180},"twitter:card","summary_large_image",{"tag":10,"attributes":182},{"name":183,"content":184},"twitter:site","@zuehlke_group",{"tag":10,"attributes":186},{"name":187,"content":188},"twitter:title","| Zühlke",{"tag":10,"attributes":190},{"name":191,"content":192},"twitter:site:id","247189965",{"tag":10,"attributes":194},{"name":195,"content":90},"twitter:image:alt",{"tag":10,"attributes":197},{"name":198,"content":199},"twitter:image","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Fmax_1300x1300\u002Fpublic\u002Fimages\u002FAI%20chatbot%20concept.jpg?itok=T0g4jDg5,https:\u002F\u002Fwww.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Fzuhlke_innovation_social.jpg",{"tag":10,"attributes":201},{"name":202,"content":203},"google-site-verification","VEzolc1Vxy1KyRIlIqUSmVS7fqP_3_ZeBqPRby4g2mE",{"tag":205},"script","26540","\u002Fde\u002Finsights\u002FRAG-im-Finanzwesen",null,"Retrieval Augmented Generation für Finanzdienstleister: Mehr Speed in der Beratung",[211,215],{"path":212,"langcode":213},"\u002Fen\u002Finsights\u002FRAG-in-finance",{"id":214},"en",{"path":207,"langcode":216},{"id":217},"de",{"id":219,"sharedMediaLegend":208,"mediaImage":220,"name":242},"171861",{"url":221,"width":222,"height":223,"alt":224,"title":208,"size":225,"mime":226,"variations":208,"headerMinimalVariations":227},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002FAI%20chatbot%20concept.jpeg",1033,715,"AI chatbot concept",132145,"image\u002Fjpeg",[228,233,234,238,241],{"name":229,"url":230,"width":231,"height":232},"FOCAL_POINT32_SMALL","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_small\u002Fpublic\u002Fimages\u002FAI%20chatbot%20concept.jpeg.webp?itok=w3bTbIgi",800,533,{"name":229,"url":230,"width":231,"height":232},{"name":235,"url":236,"width":222,"height":237},"FOCAL_POINT169_MEDIUM","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_16_9_medium\u002Fpublic\u002Fimages\u002FAI%20chatbot%20concept.jpeg.webp?itok=AoQNQgEW",582,{"name":239,"url":240,"width":222,"height":237},"FOCAL_POINT169_LARGE","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_16_9_large\u002Fpublic\u002Fimages\u002FAI%20chatbot%20concept.jpeg.webp?itok=_QAKvqNu",{"name":239,"url":240,"width":222,"height":237},"AI chatbot concept.jpeg","RAG im Finanzwesen: Mehr Speed in der Kundenberatung durch KI",{"processed":245},"\u003Cp>\u003Cspan lang=\"DE\">Entdecken Sie zentrale Erkenntnisse vom Banking Transformation Summit 2025 und erfahren Sie, warum RAG zu einem Muss für KI im Finanzsektor wird.\u003C\u002Fspan>\u003C\u002Fp>",{"id":247,"sharedMediaLegend":208,"mediaImage":248,"name":253},"171860",{"url":249,"width":250,"height":251,"alt":224,"title":208,"size":252,"mime":226,"variations":208},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002FAI%20chatbot%20concept.jpg",1280,720,106726,"AI chatbot concept.jpg",[255,261,267,305,313,319,344],{"__typename":256,"id":257,"ctaLink":208,"pgSharedText":258,"pgSharedTitle":208,"pgSharedCtaLink":208},"ParagraphPgText","31157",{"value":259,"processed":259,"format":260},"\u003Cp>Auf dem \u003Ca href=\"https:\u002F\u002Fftsummit.net\u002Fbanking\u002F\" target=\"_blank\">2025 Banking Transformation Summit\u003C\u002Fa> habe ich einen entscheidenden Wandel darin festgestellt, wie Finanzinstitute KI zukünftig zur Kundenberatung einsetzen können. Während die erste KI-Welle insbesondere Chatbots und Copiloten hervorbrachte, erfordert die nächste Phase mehr Präzision, Vertrauen und eine stärkere Ausrichtung an den Unternehmenszielen.\u003C\u002Fp>\u003Cp>Genau hier setzt \u003Cstrong>Retrieval Augmented Generation (RAG)\u003C\u002Fstrong> an. Es ist ein zentrales architektonisches Element für LLM-basierte Anwendungen und überbrückt die Lücke zwischen den spezifischen Anforderungen im Finanzwesen – insbesondere im Umgang mit kundenbezogenen Informationen.\u003C\u002Fp>\u003Cp>In diesem Artikel teile ich die wichtigsten Erkenntnisse meines Vortrags auf dem Banking Transformation Summit und illustriere, warum RAG ein grundlegender Baustein für den Einsatz von KI in der Finanzbranche ist.\u003C\u002Fp>","full_html",{"__typename":256,"id":262,"ctaLink":208,"pgSharedText":263,"pgSharedTitle":266,"pgSharedCtaLink":208},"31158",{"value":264,"processed":265,"format":260},"\u003Cp>Öffentliche Large Language Models (LLMs) wie ChatGPT, Copilot oder Gemini zeigen beeindruckende Leistungen im Verstehen und Generieren natürlicher Sprache. Doch ihre Grenzen werden in regulierten und datensensiblen Bereichen wie \u003Ca href=\"\u002Fnode\u002F26262\" data-entity-type=\"node\" data-entity-uuid=\"199e61a6-092e-4197-a9ef-da425d9c5af6\" data-entity-substitution=\"canonical\">Banken\u003C\u002Fa> und \u003Ca href=\"\u002Fnode\u002F26265\" data-entity-type=\"node\" data-entity-uuid=\"3030ad8f-55fa-49b2-a8d3-3b9853c5b126\" data-entity-substitution=\"canonical\">Versicherungen\u003C\u002Fa> schnell deutlich:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cstrong>Genauigkeit:\u003C\u002Fstrong> LLMs halluzinieren häufig und liefern plausible, aber falsche Antworten – meist aufgrund fehlenden Kontexts oder mangelhafter Trainingsdaten.\u003C\u002Fli>\u003Cli>\u003Cstrong>Vertraulichkeit:\u003C\u002Fstrong> Sensible Kundendaten dürfen nicht zum Training öffentlicher Modelle verwendet werden, was deren Praxistauglichkeit einschränkt.\u003C\u002Fli>\u003Cli>\u003Cstrong>Aktualität:\u003C\u002Fstrong> Die Aktualisierung großer Sprachmodelle ist rechenintensiv und selten – ungeeignet für schnelllebige Branchen.\u003C\u002Fli>\u003Cli>\u003Cstrong>Nachvollziehbarkeit:\u003C\u002Fstrong> Diese Modelle sind Black Boxes – sie bieten keine Transparenz darüber, wie Antworten zustande kommen.\u003C\u002Fli>\u003Cli>\u003Cstrong>Rechenfähigkeit:\u003C\u002Fstrong> Der Umgang mit tabellarischen, numerischen oder historischen Daten bleibt eine Schwäche.\u003C\u002Fli>\u003Cli>\u003Cstrong>Lokalisierung:\u003C\u002Fstrong> LLMs basieren oft auf englischsprachigen Daten aus anderen Ländern – schlecht für Antworten in anderen Sprachen oder mit kulturellem Kontext.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Um die Kundenberatung nachhaltig zu transformieren, müssen \u003Ca href=\"\u002Fnode\u002F26486\" data-entity-type=\"node\" data-entity-uuid=\"915b40f2-5188-4476-b86c-7e831565887f\" data-entity-substitution=\"canonical\">KI-Systeme\u003C\u002Fa> kontextbewusst, sicher und erklärbar sein – weit über generische Tools hinaus.\u003C\u002Fp>\u003Ch2>RAG: Ein smarter Weg zur Verbesserung der Kundenberatung\u003C\u002Fh2>","\u003Cp>Öffentliche Large Language Models (LLMs) wie ChatGPT, Copilot oder Gemini zeigen beeindruckende Leistungen im Verstehen und Generieren natürlicher Sprache. Doch ihre Grenzen werden in regulierten und datensensiblen Bereichen wie \u003Ca href=\"\u002Fde\u002Fbranchen\u002Fbanken-finanzdienstleister\" data-entity-type=\"node\" data-entity-uuid=\"199e61a6-092e-4197-a9ef-da425d9c5af6\" data-entity-substitution=\"canonical\" title=\"INDUSTRY: Banking (DE)\">Banken\u003C\u002Fa> und \u003Ca href=\"\u002Fde\u002Fbranchen\u002Fversicherungen\" data-entity-type=\"node\" data-entity-uuid=\"3030ad8f-55fa-49b2-a8d3-3b9853c5b126\" data-entity-substitution=\"canonical\" title=\"INDUSTRY: Insurance (DE)\">Versicherungen\u003C\u002Fa> schnell deutlich:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cstrong>Genauigkeit:\u003C\u002Fstrong> LLMs halluzinieren häufig und liefern plausible, aber falsche Antworten – meist aufgrund fehlenden Kontexts oder mangelhafter Trainingsdaten.\u003C\u002Fli>\u003Cli>\u003Cstrong>Vertraulichkeit:\u003C\u002Fstrong> Sensible Kundendaten dürfen nicht zum Training öffentlicher Modelle verwendet werden, was deren Praxistauglichkeit einschränkt.\u003C\u002Fli>\u003Cli>\u003Cstrong>Aktualität:\u003C\u002Fstrong> Die Aktualisierung großer Sprachmodelle ist rechenintensiv und selten – ungeeignet für schnelllebige Branchen.\u003C\u002Fli>\u003Cli>\u003Cstrong>Nachvollziehbarkeit:\u003C\u002Fstrong> Diese Modelle sind Black Boxes – sie bieten keine Transparenz darüber, wie Antworten zustande kommen.\u003C\u002Fli>\u003Cli>\u003Cstrong>Rechenfähigkeit:\u003C\u002Fstrong> Der Umgang mit tabellarischen, numerischen oder historischen Daten bleibt eine Schwäche.\u003C\u002Fli>\u003Cli>\u003Cstrong>Lokalisierung:\u003C\u002Fstrong> LLMs basieren oft auf englischsprachigen Daten aus anderen Ländern – schlecht für Antworten in anderen Sprachen oder mit kulturellem Kontext.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Um die Kundenberatung nachhaltig zu transformieren, müssen \u003Ca href=\"\u002Fde\u002Fexpertise\u002Fki-loesungen\" data-entity-type=\"node\" data-entity-uuid=\"915b40f2-5188-4476-b86c-7e831565887f\" data-entity-substitution=\"canonical\" title=\"EXPERTISE: AI implementation (DE)\">KI-Systeme\u003C\u002Fa> kontextbewusst, sicher und erklärbar sein – weit über generische Tools hinaus.\u003C\u002Fp>\u003Ch2>RAG: Ein smarter Weg zur Verbesserung der Kundenberatung\u003C\u002Fh2>","Warum brauchen Finanzinstitute mehr als LLMs für ihre Kundenberatung?",{"__typename":268,"id":269,"caption":208,"captionSecondary":208,"pgSharedTitle":208,"pgMediaRefMedia":270,"secondaryImage":208,"edgeToEdge":304,"fullWidth":7},"ParagraphPgMedia","31173",{"id":271,"sharedMediaLegend":208,"mediaImage":272,"name":303},"171950",{"url":273,"width":274,"height":275,"alt":276,"title":208,"size":277,"mime":278,"variations":208,"mediaVariations":279,"infographVariations":297},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002FAccelerating%20client%20advice_graphic_DE%20copy.png",2727,1402,"Accelerating client advice graphic",419932,"image\u002Fpng",[280,285,286,291,296],{"name":281,"url":282,"width":283,"height":284},"FIXED_WIDTH_SMALL","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffixed_width_small\u002Fpublic\u002Fimages\u002FAccelerating%20client%20advice_graphic_DE%20copy.png.webp?itok=OVl9KaOE",900,463,{"name":281,"url":282,"width":283,"height":284},{"name":287,"url":288,"width":289,"height":290},"FIXED_WIDTH_MEDIUM","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffixed_width_medium\u002Fpublic\u002Fimages\u002FAccelerating%20client%20advice_graphic_DE%20copy.png.webp?itok=H40A16rH",1200,617,{"name":292,"url":293,"width":294,"height":295},"FIXED_WIDTH_LARGE","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffixed_width_large\u002Fpublic\u002Fimages\u002FAccelerating%20client%20advice_graphic_DE%20copy.png.webp?itok=f6ehNb2s",1600,823,{"name":292,"url":293,"width":294,"height":295},[298,299,300,301,302],{"name":281,"url":282,"width":283,"height":284},{"name":281,"url":282,"width":283,"height":284},{"name":281,"url":282,"width":283,"height":284},{"name":287,"url":288,"width":289,"height":290},{"name":287,"url":288,"width":289,"height":290},"Accelerating client advice_graphic_DE copy.png",false,{"__typename":256,"id":306,"ctaLink":307,"pgSharedText":310,"pgSharedTitle":208,"pgSharedCtaLink":312},"31174",{"title":308,"url":309,"internal":7},"Zühlkes Augmented Generation Accelerator entdecken","\u002Fde\u002Fexpertise\u002Fki-loesungen\u002Fzuehlke-augmented-generation",{"value":311,"processed":311,"format":260},"\u003Cp>RAG ist eine hybride KI-Architektur, die die generative Stärke von LLMs mit der Präzision unternehmensinterner Daten kombiniert. Sie funktioniert wie folgt:\u003C\u002Fp>\u003Col>\u003Cli>\u003Cstrong>Interne Datenbanken\u003C\u002Fstrong> werden mit Dokumenten angereichert – etwa mit Gutachten, Policen, Kundenakten oder regulatorischen Texten.\u003C\u002Fli>\u003Cli>\u003Cstrong>Semantische Suchen\u003C\u002Fstrong> finden die relevantesten Inhalte auf Basis von Bedeutung, nicht nur Schlüsselwörtern.\u003C\u002Fli>\u003Cli>\u003Cstrong>Prompt-Engineering\u003C\u002Fstrong> und \u003Cstrong>modellinterne Kontextverankerung\u003C\u002Fstrong> sorgen für präzise, nachvollziehbare und fundierte Antworten.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>Damit können KI-Agenten selbst komplexe Kundenfragen zuverlässig beantworten – inklusive Verweis auf konkrete Textstellen oder Dokumente.\u003C\u002Fp>",{"title":308,"url":309,"internal":7},{"__typename":256,"id":314,"ctaLink":208,"pgSharedText":315,"pgSharedTitle":318,"pgSharedCtaLink":208},"31213",{"value":316,"processed":317,"format":260},"\u003Cp>Ein eindrucksvolles Beispiel für RAG in der Praxis ist Zühlkes Zusammenarbeit mit UNIQA, dem zweitgrößten Versicherer Österreichs. Gemeinsam haben wir einen \u003Ca href=\"\u002Fnode\u002F26101\" data-entity-type=\"node\" data-entity-uuid=\"a2bfcbc3-2b68-4e9b-89eb-4893411b005e\" data-entity-substitution=\"canonical\">preisgekrönten KI-Chatbot für den Vertrieb\u003C\u002Fa> erprobt und dabei Kundenservice-Teams deutlich entlastet.\u003C\u002Fp>","\u003Cp>Ein eindrucksvolles Beispiel für RAG in der Praxis ist Zühlkes Zusammenarbeit mit UNIQA, dem zweitgrößten Versicherer Österreichs. Gemeinsam haben wir einen \u003Ca href=\"\u002Fde\u002Fueber-uns\u002Fnews\u002Fzuehlke-und-uniqa-gewinnen-microsoft-visionary-award\" data-entity-type=\"node\" data-entity-uuid=\"a2bfcbc3-2b68-4e9b-89eb-4893411b005e\" data-entity-substitution=\"canonical\" title=\"Zühlke und UNIQA gewinnen Microsoft Visionary Award\">preisgekrönten KI-Chatbot für den Vertrieb\u003C\u002Fa> erprobt und dabei Kundenservice-Teams deutlich entlastet.\u003C\u002Fp>","Praxisbeispiel: UNIQA’s KI-gestützter Kundenservice",{"__typename":320,"id":321,"caption":208,"imageRight":304,"pgSharedTitle":208,"pgSharedCtaLink":322,"textMedia":325,"pgSharedText":342},"ParagraphPgTextMedia","31214",{"title":323,"url":324,"internal":7},"Die ganze Erfolgsgeschichte von UNIQA lesen","\u002Fde\u002Fcase-studies\u002Funiqa-effizienzsteigerung-durch-ki-chatbot-halbierter-aufwand-bei-95-antwortgenauigkeit",{"id":326,"sharedMediaLegend":208,"mediaImage":327,"name":341},"171870",{"url":328,"width":329,"height":330,"alt":331,"title":208,"size":332,"mime":278,"variations":208,"textMediaVariations":333},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002FWoman%20looks%20at%20AI%20chatbot%20on%20phone.png",955,764,"Woman looks at AI chatbot on phone",663084,[334,336,337,338,340],{"name":281,"url":335,"width":283,"height":251},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffixed_width_small\u002Fpublic\u002Fimages\u002FWoman%20looks%20at%20AI%20chatbot%20on%20phone.png.webp?itok=ZfHcWj8S",{"name":281,"url":335,"width":283,"height":251},{"name":281,"url":335,"width":283,"height":251},{"name":287,"url":339,"width":329,"height":330},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffixed_width_medium\u002Fpublic\u002Fimages\u002FWoman%20looks%20at%20AI%20chatbot%20on%20phone.png.webp?itok=6ZuMRskh",{"name":287,"url":339,"width":329,"height":330},"Woman looks at AI chatbot on phone.png",{"value":343,"processed":343,"format":260},"\u003Cp>Die Zusammenarbeit brachte UNIQA messbare Vorteile:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cstrong>50% Reduktion\u003C\u002Fstrong> des Aufwands zur Beantwortung tarifbezogener Fragen\u003C\u002Fli>\u003Cli>\u003Cstrong>95% Antwortgenauigkeit\u003C\u002Fstrong>, mit Quellenangabe und klärenden Rückfragen\u003C\u002Fli>\u003Cli>\u003Cstrong>NPS-Wert von 80\u003C\u002Fstrong>, deutliche Steigerung der Kundenzufriedenheit\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Durch die Automatisierung repetitiver, dokumentenlastiger Aufgaben können sich die UNIQA-Mitarbeitenden im Service nun auf wertschöpfendere Interaktionen konzentrieren: Vertrauensaufbau, komplexe Anliegen lösen, Kundenbeziehungen vertiefen.\u003C\u002Fp>",{"__typename":256,"id":345,"ctaLink":346,"pgSharedText":349,"pgSharedTitle":208,"pgSharedCtaLink":351},"31215",{"title":347,"url":348,"internal":7},"Unsere KI-Services entdecken","\u002Fde\u002Fexpertise\u002Fki-loesungen",{"value":350,"processed":350,"format":260},"\u003Cp>Der Einsatz von KI in der Kundenberatung dreht sich jedoch nicht nur um Effizienz – sondern auch um das Kundenerlebnis, Genauigkeit und Compliance. Um dies zu erreichen, braucht es mehr als Prompt-Engineering und Standard-LLMs.\u003C\u002Fp>\u003Cp>Nach unserer Erfahrung können RAG-basierte Systeme eine Genauigkeit von bis zu 95 % erreichen – vorausgesetzt, es bleibt ein Mensch im Loop. Für noch höhere Genauigkeit braucht es spezialisierte, trainierte Modelle.\u003C\u002Fp>\u003Ch2>Der Weg in die Zukunft\u003C\u002Fh2>\u003Cp>Während Finanzinstitute ihre Dienstleistungen weiter digitalisieren und personalisieren, wird die Fähigkeit, \u003Cstrong>genaue, aktuelle und vertrauenswürdige Informationen\u003C\u002Fstrong> zu liefern, zum entscheidenden Wettbewerbsvorteil. RAG bietet eine skalierbare, sichere und erklärbare KI-Architektur, die sowohl regulatorischen Anforderungen als auch Kundenwünschen gerecht wird.\u003C\u002Fp>\u003Cp>Bei Zühlke glauben wir, dass die Zukunft der Kundenberatung in \u003Cstrong>strategischen KI-Systemen\u003C\u002Fstrong> liegt – Systeme, die Menschen befähigen, Vertrauen stärken und neue Werte entlang der gesamten Customer Journey freisetzen.\u003C\u002Fp>",{"title":347,"url":348,"internal":7},[353,356],{"id":354,"name":355},"7","Banken & Finanzdienstleister",{"id":357,"name":358},"11","Versicherungen",[360,363,366,369],{"id":361,"name":362},"110","KI",{"id":364,"name":365},"874","Generative KI",{"id":367,"name":368},"19","Digitale Strategien",{"id":370,"name":371},"886","Tech Innovation",{"processed":373},"\u003Cp>Entdecken Sie zentrale Erkenntnisse vom Banking Transformation Summit 2025 und erfahren Sie, warum RAG zu einem Muss für KI im Finanzsektor wird.\u003C\u002Fp>\n",{"timestamp":375},1751025600,[377],{"status":7,"contactName":378,"contactProfession":379,"contactLinkedinUrl":380,"sharedEmail":383,"sharedRefMedia":384},"Wolfgang Emmerich","Mitglied des Verwaltungsrats & Partner",{"title":381,"url":382,"internal":304},"","https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fwolfgangemmerich\u002F","wolfgang.emmerich@zuhlke.com",{"id":385,"sharedMediaLegend":208,"mediaImage":386,"name":398},"161700",{"url":387,"width":283,"height":283,"alt":388,"title":208,"size":389,"mime":226,"variations":208,"authorVariations":390},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Fleadership-team-wolfgang-emmerich-sept2023-square.jpg","Wolfgang Emmerich, Zühlke UK CEO & Partner",64338,[391,394,395,396,397],{"name":392,"url":393,"width":231,"height":231},"FOCAL_POINT11_SMALL","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_1_1_small\u002Fpublic\u002Fimages\u002Fleadership-team-wolfgang-emmerich-sept2023-square.jpg.webp?itok=K6_hPd1A",{"name":392,"url":393,"width":231,"height":231},{"name":392,"url":393,"width":231,"height":231},{"name":392,"url":393,"width":231,"height":231},{"name":392,"url":393,"width":231,"height":231},"leadership-team-wolfgang-emmerich-sept2023-square.jpg",[400,428,472,501],{"id":401,"path":402,"sharedTeaserTitle":403,"sharedTeaserRefMedia":404,"sharedTaxrefIndustries":422,"sharedTaxrefExpertises":426},"26784","\u002Fde\u002Finsights\u002Fherausforderungen-bei-der-einfuehrung-von-ki-sie-haben-ki-pilotprojekte-aber-haben-sie","Herausforderungen bei der Einführung von KI: Skalierbarkeit",{"id":405,"sharedMediaLegend":208,"mediaImage":406,"name":421},"172458",{"url":407,"width":408,"height":409,"alt":410,"title":208,"size":411,"mime":226,"variations":208,"relatedContentVariations":412},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002FFrom_ai_pilots_to_ai_impact.jpg",1920,1080,"A woman with curly hair focuses intently on a computer screen in a modern workspace. The right side of the image features a colourful digital overlay of blue, purple, and green pixel blocks, creating a futuristic and tech-inspired effect and illustrating the struggle with AI adoption challenges and scaling from AI pilots to AI impact",130657,[413,415,416,419,420],{"name":229,"url":414,"width":231,"height":232},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_small\u002Fpublic\u002Fimages\u002FFrom_ai_pilots_to_ai_impact.jpg.webp?itok=tvFo6OqA",{"name":229,"url":414,"width":231,"height":232},{"name":417,"url":418,"width":289,"height":231},"FOCAL_POINT32_MEDIUM","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_medium\u002Fpublic\u002Fimages\u002FFrom_ai_pilots_to_ai_impact.jpg.webp?itok=5TEj6xiS",{"name":417,"url":418,"width":289,"height":231},{"name":417,"url":418,"width":289,"height":231},"From_ai_pilots_to_ai_impact.jpg",[423],{"id":424,"name":425},"855","Alle Branchen",[427],{"id":361,"name":362},{"id":429,"path":430,"sharedTeaserTitle":431,"sharedTeaserRefMedia":432,"sharedTaxrefIndustries":449,"sharedTaxrefExpertises":453},"26545","\u002Fde\u002Finsights\u002Fcybernetic-enterprise-industrie","Cybernetic Enterprise: Mehrwert durch KI in der Industrie",{"id":433,"sharedMediaLegend":208,"mediaImage":434,"name":448},"171898",{"url":435,"width":436,"height":437,"alt":438,"title":208,"size":439,"mime":278,"variations":208,"relatedContentVariations":440},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002FWoman%20in%20Cybernetic%20Enterprise.png",1456,816,"Woman in Cybernetic Enterprise",198318,[441,443,444,446,447],{"name":229,"url":442,"width":231,"height":232},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_small\u002Fpublic\u002Fimages\u002FWoman%20in%20Cybernetic%20Enterprise.png.webp?itok=F7_Y2d-w",{"name":229,"url":442,"width":231,"height":232},{"name":417,"url":445,"width":289,"height":231},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_medium\u002Fpublic\u002Fimages\u002FWoman%20in%20Cybernetic%20Enterprise.png.webp?itok=plu-IMQb",{"name":417,"url":445,"width":289,"height":231},{"name":417,"url":445,"width":289,"height":231},"Woman in Cybernetic Enterprise.png",[450],{"id":451,"name":452},"10","Industrie",[454,455,458,459,462,463,466,469],{"id":361,"name":362},{"id":456,"name":457},"1048","Cybernetic Delivery",{"id":364,"name":365},{"id":460,"name":461},"126","DevOps",{"id":367,"name":368},{"id":464,"name":465},"887","Business Transformation",{"id":467,"name":468},"888","Lean & Agile",{"id":470,"name":471},"892","Ökosysteme",{"id":473,"path":474,"sharedTeaserTitle":475,"sharedTeaserRefMedia":476,"sharedTaxrefIndustries":491,"sharedTaxrefExpertises":493},"26945","\u002Fde\u002Finsights\u002Fdas-industrial-cybernetic-enterprise-wie-ctos-ki-in-der-industrie-skalieren","Das Industrial Cybernetic Enterprise: Wie CTOs KI in der Industrie skalieren",{"id":477,"sharedMediaLegend":208,"mediaImage":478,"name":490},"172901",{"url":479,"width":436,"height":437,"alt":480,"title":208,"size":481,"mime":278,"variations":208,"relatedContentVariations":482},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002FICP%20campaign%20imagery%202025_0.png","\"\"",1312695,[483,485,486,488,489],{"name":229,"url":484,"width":231,"height":232},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_small\u002Fpublic\u002Fimages\u002FICP%20campaign%20imagery%202025_0.png.webp?itok=MWt8lQ6u",{"name":229,"url":484,"width":231,"height":232},{"name":417,"url":487,"width":289,"height":231},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_medium\u002Fpublic\u002Fimages\u002FICP%20campaign%20imagery%202025_0.png.webp?itok=4kb8LU0M",{"name":417,"url":487,"width":289,"height":231},{"name":417,"url":487,"width":289,"height":231},"ICP campaign imagery 2025.png",[492],{"id":451,"name":452},[494,495,496,499,500],{"id":361,"name":362},{"id":456,"name":457},{"id":497,"name":498},"875","Data",{"id":367,"name":368},{"id":464,"name":465},{"id":502,"path":503,"sharedTeaserTitle":504,"sharedTeaserRefMedia":505,"sharedTaxrefIndustries":524,"sharedTaxrefExpertises":528},"6576","\u002Fde\u002Finsights\u002Fmit-dem-digital-twin-zu-smart-city-und-smart-industry","Mit dem Digital Twin zu Smart City und Smart Industry",{"id":506,"sharedMediaLegend":208,"mediaImage":507,"name":523},"1821",{"url":508,"width":509,"height":510,"alt":511,"title":208,"size":512,"mime":226,"variations":208,"relatedContentVariations":513},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Fdigital-experience-2.jpg",350,228,"How To Accelearte Digita Transformation",48518,[514,517,518,521,522],{"name":229,"url":515,"width":516,"height":510},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_small\u002Fpublic\u002Fimages\u002Fdigital-experience-2.jpg.webp?itok=hQeP89xb",343,{"name":229,"url":515,"width":516,"height":510},{"name":417,"url":519,"width":520,"height":510},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_medium\u002Fpublic\u002Fimages\u002Fdigital-experience-2.jpg.webp?itok=F0RZ9wsO",342,{"name":417,"url":519,"width":520,"height":510},{"name":417,"url":519,"width":520,"height":510},"digital-experience-2.jpg",[525],{"id":526,"name":527},"120","Öffentlicher Sektor & Verwaltungen",[529,530,533,536],{"id":361,"name":362},{"id":531,"name":532},"124","Cloud",{"id":534,"name":535},"129","Experience Design",{"id":537,"name":538},"21","Softwareentwicklung"]