Sivantos: Medical Chatbot for hearing aids

The innovation leader for hearing aids wanted to create a revolutionary chat system to optimize the hearing experience by AI. In a close partnership with Zühlke, the idea became reality in only 11 months.

Benefits in a nutshell

  • Strengthening of the Sivantos brand reputation as an innovation leader
  • Know-how transfer of cutting-edge technologies including chatbots and AI
  • Reliable project delivery thanks to a single trusted partner – from the vision to a marketable produc



Zühlke helped us a lot in developing a shared, customer-centric product vision, choosing the right architecture and backend technologies and considering operating costs early on in the project

– Erik Høydal, Senior Audiology Expert

Instant help for an optimal hearing experience

Sivantos with its brand Signia is a global market leader known for innovative hearing aids. In order to improve the hearing experience in all kinds of acoustic situations, an AI-driven medical chatbot should be developed. Based on the patient’s answers and on the hearing environment, the new system should suggest new settings and apply them to the hearing aid. Over time, the system should learn from the patient’s and the community’s feedback by an AI algorithm.

Customer-centric development with more than 12 prototypes

After only one week, Zühlke delivered the first functional prototype. This version was discussed with Sivantos and continuously improved by an agile development team. As a trusted partner, Zühlke was not only delivering technology excellence but supported also the management in establishing a shared vision of the project. After the initial development, a shared team between Sivantos and Zühlke delivered the final feature successfully to the market.

Added value beyond the single project

Based on agile methods, Zühlke developed with Sivantos in time and budget a highly user-centric and marketable chatbot feature. Business Innovation Consulting helped to choose a cost-effective software architecture design. Due to a high reusability of the developed components and the seamless technology know-how transfer to the organization, Sivantos benefits from the partnership with Zühlke way beyond the current project.


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Photo: Mr Stefan Weiss

Stefan Weiss

Business Innovation Consultant

Photo: Mr Jörg Sitte

Jörg Sitte

Director Business Development