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Digital Transformation

Digitized vending machine support

They are simply a part of every Swiss railway station: Selecta vending machines. There are approximately 140,000 of them in 21 countries. Reliable support is crucial.

Customer Benefits

  • User friendly solution including service from one single source.
  • Software quickly ready for use thanks to agile development.
  • Small team, wide expertise, interdisciplinary approach.
  • Flexibility with regards to handling additional tasks.

Task

Selecta was in the market for a software solution for their service technicians. In future, they were supposed to work with a tablet PC instead of the current hardware which had reached the end of its lifecycle. As with the previous tool, the app should enable the technicians to receive work orders, record their working hours, order spare parts, and manage the inventory.

Solution

The new app increased the user friendliness of existing functions, and provided the technicians with the new option of synchronizing manuals with their tablets. In addition, Zühlke created a configuration page to manage users, and connected the app to the back end systems at short notice. The app was completed on time and was very well received by its users.

 

Photo: Mr Jörg Sitte

Jörg Sitte

Director Business Development, Partner