Augmented Reality

HoloLinc®: faster delivery and a great customer experience

thyssenkrupp devised a digitalised sales process to improve efficiency and the customer experience. Zühlke implemented the project in record time.

Customer Benefits

  • Revolutionary mixed-reality customer experience.
  • Lead times for stair lifts cut from eight weeks to just two.
  • Fast HoloLens-based measurement process leaves sales team more time for the customer.
  • From prototype to successful deployment in just 10 months.



A key factor in HoloLinc’s success was our partnership with Zühlke, and their extensive experience with mixed reality and industrialising prototypes.

– Dirk Marschall, CEO thyssenkrupp Home Solutions

Strict deadlines and a tight budget

HMI 2017 saw Microsoft and thyssenkrupp Elevator unveil a proof of concept for a HoloLens-based sales process. Zühlke’s task was
to implement the solution in a joint team with the client across  multiple locations. By using agile methodologies the team
achieved a spectacularly rapid time to market.

Development in record time

As a pioneer of digitalisation, thyssenkrupp wanted to rapidly revamp its stair lift sales process. With a tight deadline and
budget, this was a major challenge – some of the basic technologies needed for the solution, such as displaying mixed reality
on an iPad, were yet to be developed. There was also the issue of connectivity between the various devices and systems (iPad,
HoloLens, Azure cloud and thyssenkrupp ERP system) via a variety of interfaces. The solution also needed to have an intuitive, easy to-
use user interface.

Lean connectivity and backend solutions

Zühlke’s solution combined the iPad and HoloLens. With expertise from innumerable end-to-end IoT projects, Zühlke was able
to deliver connectivity and backend solutions rapidly and simply. Thanks to Zühlke’s distributed and agile development experience,
HoloLinc® was ready to deploy in just 10 months.

Our contacts

Let's talk about the future

Photo: Mr Gerald Brose

Gerald Brose

Director Business Development
Machinery and Plants