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Success Story

Paper to Tablet in the Cloud

REMA TIP TOP offers full maintenance services for bulk handling systems worldwide. Thanks to the solution provided by Zühlke, the inspectors involved are now equipped with iPads instead of large amounts of paper.

Task

REMA TIP TOP and its partners engage hundreds of inspectors who frequently visit customer sites (e.g. mines) to perform inspections and other maintenance services. Before the introduction of the Computerized Maintenance Management System (CMMS), the workflow was fully paper based which led to slow processing, poor data quality and a lack of historical information. On being approached by REMA TIP TOP, Zühlke immediately embraced the challenge of solving this complex problem.

Solution

After completing a detailed requirements engineering phase, the technical development was undertaken using an agile process, whilst ensuring strong stakeholders involvement. After approximately six months, the CMMS went productive in 2012, and it is now used successfully by various international subsidiaries and partners all around the world.

Zühlke has subsequently been responsible for operating, maintaining and enhancing the system.

The CMMS consists of a back-office and mobile client (iPad) connected via cloud-based backend services. The back-office client enables project managers to organise and plan inspections and maintenance services. Features include representations of customer infrastructure (e.g. machine networks) and a time-management system for coordinating inspectors, service technicians and tools.

Details of scheduled maintenance services are synchronized with the mobile client and are carried out offline by service technicians. On completion, the results are synchronized to the back-office client, where the project manager refines and validates the maintenance work performed.

 

Customer benefits

  • Zühlke was able to provide engineers boasting a variety of specific skills and experience, including requirements engineering, visual design, cloud hosting, mobile device management, maintenance processes, licence contracting and many more.
     
  • After acquiring a good understanding of the situation, Zühlke was able to deliver a complete, high-quality solution from a single source, facilitating communication and increasing efficiency.

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