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A networked world needs smart insurance

A networked world needs smart insurance

Digital transformation and globalisation are making insurance products easily available and comparable. At the same time, new players are entering the market with highly customer-centric offers. Both these trends pose major challenges  to the insurance industry.

Insurance companies need to position themselves for this new globalised world. The objective is: Improved service, better quality, and innovative new products – all while keeping costs low. Not an easy task and certainly not a task that insurers can accomplish on their own. This new world requires intensive cooperation between insurers, insurtechs, service providers, and other stake-holders in the insurance ecosystem to devise imaginative solutions.

Zühlke as go-to partner for insurance companies

For insurance companies, Zühlke is the go-to partner for digital business innovation as we have accompanied and implemented digital transformation projects in a wide range of sectors for many years and are able to contribute valuable cross-industry experience. Thanks to numerous successfully completed projects, Zühlke understands what makes the insurance industry tick. But above all, we provide our customers with what they need most: a competitive edge and differentiation.

Together with you, Zühlke is able to help find answers to questions such as:

  • Who owns your customer? 
  • What are your products and services of tomorrow? 
  • Why should you sell your customers more than just insurance?
  • Do you make complex decisions manually?
  • How to win the digital race by leveraging your core systems?
  • How can you create added value most rapidly for your organisation? 

Our Expert

Insurance & Banking

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Insights on Insurance

Orientation in the jungle of digitalisation

Visana planned to digitalise their processes. Together with the health insurer, Zühlke created a map of the procedures and evaluated them for their digitalisation potential.

October 2018

Mobi24: Guide to process innovation

Mobi24 wants to improve its processes. Zühlke creates a heatmap of the process landscape and identifies untapped potential for both the assistance and emergency call centre, and the contact centre organisation

December 2018

Sympany: Customer retention with a unique customer experience

Sympany wants a web portal that stands out for its simplicity. Stimmt develops the concept, Zühlke sets it up in the shortest possible time together with Sympany.

ImmoCrowd: Real estate trading in the Blockchain

Swiss Life wants to offer an app for trading in real estate investments. Zühlke develops a trading platform for the insurer based on Blockchain technology.

Success Stories

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What insurers must tackle in the next five years to stay ahead

For insurers, the current situation is uncomfortable, as their revenues from core business activities are stagnating. They need to develop innovative products, modernise their processes and IT infrastructure, while at the same time not losing the close relationship to their customers.