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Suva möchte das Automatisierungspotenzial der Prozesse ausschöpfen und gleichzeitig die Kundenzufriedenheit nachhaltig steigern. Zühlke entwickelt eine Initiativen-Roadmap.\u003C\u002Fp>\n\n",{"id":218,"sharedMediaLegend":219,"mediaImage":246,"name":242},{"url":221,"width":222,"height":223,"alt":224,"title":219,"size":225,"mime":226,"variations":219},{"id":248,"sharedMediaLegend":219,"mediaImage":249,"name":255},"4425",{"url":250,"width":251,"height":252,"alt":253,"title":219,"size":254,"mime":226,"variations":219},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Fsuva-logo_8.png",1284,376,"Suva_Logo",26409,"suva-logo.png",[257,264,268,274,280,313],{"__typename":258,"id":259,"ctaLink":219,"pgSharedText":260,"pgSharedTitle":219,"pgSharedCtaLink":219},"ParagraphPgText","23329",{"value":261,"processed":262,"format":263},"\u003Cul>\r\n\t\u003Cli>\r\n\t\u003Cp class=\"text-lead\">Umfassende Insights zur Kunden- und Partnerperspektive auf die Versicherungsprozesse\u003C\u002Fp>\r\n\t\u003C\u002Fli>\r\n\t\u003Cli>\r\n\t\u003Cp class=\"text-lead\">Priorisierung von Handlungsfeldern, die sowohl Kundenzufriedenheit wie auch Prozesseffizienz steigern\u003C\u002Fp>\r\n\t\u003C\u002Fli>\r\n\t\u003Cli>\r\n\t\u003Cp class=\"text-lead\">Konkrete Handlungsempfehlungen entlang einer Initiativen-Roadmap\u003C\u002Fp>\r\n\t\u003C\u002Fli>\r\n\u003C\u002Ful>\r\n","\u003Cul>\n\t\u003Cli>\n\t\u003Cp class=\"text-lead\">Umfassende Insights zur Kunden- und Partnerperspektive auf die Versicherungsprozesse\u003C\u002Fp>\n\t\u003C\u002Fli>\n\t\u003Cli>\n\t\u003Cp class=\"text-lead\">Priorisierung von Handlungsfeldern, die sowohl Kundenzufriedenheit wie auch Prozesseffizienz steigern\u003C\u002Fp>\n\t\u003C\u002Fli>\n\t\u003Cli>\n\t\u003Cp class=\"text-lead\">Konkrete Handlungsempfehlungen entlang einer Initiativen-Roadmap\u003C\u002Fp>\n\t\u003C\u002Fli>\n\u003C\u002Ful>","full_html",{"__typename":258,"id":265,"ctaLink":219,"pgSharedText":266,"pgSharedTitle":219,"pgSharedCtaLink":219},"10682",{"value":17,"processed":267,"format":219},"\u003Cp>Die Suva möchte das Automatisierungspotenzial der Prozesse ausschöpfen und gleichzeitig die Kundenzufriedenheit nachhaltig steigern. Zühlke entwickelt eine Initiativen-Roadmap.\u003C\u002Fp>\n",{"__typename":258,"id":269,"ctaLink":219,"pgSharedText":270,"pgSharedTitle":273,"pgSharedCtaLink":219},"3166",{"value":271,"processed":272,"format":263},"\u003Cp>Neben Rehabilitation und Prävention ist der Versicherungsbereich für die Suva zentral. Der Unfallversicherer will den Umsetzungsstand der Unternehmensstrategie in den Versicherungsprozessen analysieren und möglichen Handlungsbedarf eruieren. Dabei sollen sowohl die Kundenzufriedenheit gesteigert wie auch die internen Prozesse verbessert werden. Zühlke unterstützt die Suva mit dem Ansatz der Human Centered Process Innovation.\u003C\u002Fp>\r\n","\u003Cp>Neben Rehabilitation und Prävention ist der Versicherungsbereich für die Suva zentral. Der Unfallversicherer will den Umsetzungsstand der Unternehmensstrategie in den Versicherungsprozessen analysieren und möglichen Handlungsbedarf eruieren. Dabei sollen sowohl die Kundenzufriedenheit gesteigert wie auch die internen Prozesse verbessert werden. Zühlke unterstützt die Suva mit dem Ansatz der Human Centered Process Innovation.\u003C\u002Fp>","Steigerung der Kundenzufriedenheit",{"__typename":258,"id":275,"ctaLink":219,"pgSharedText":276,"pgSharedTitle":279,"pgSharedCtaLink":219},"3167",{"value":277,"processed":278,"format":263},"\u003Cp>Die Zühlke Experten analysieren die internen Prozesse der Suva und erheben mittels qualitativen Interviews die Customer Journeys der Kernzielgruppen. Die aufgedeckten Pain und Pleasure Points bilden die Basis für die Lösungsfindung. Dafür werden Handlungsfelder und Optimierungspotential analysiert, und entlang eines Design-Thinking-Prozesses und mehrerer Ideation-Workshops zusammen mit Kunden innovative Lösungsideen entwickelt. 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