[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"node-by-slug-\u002Fde\u002Fcase-studies\u002Fraiffeisen-verbessertes-wissensmanagement-mit-generative-ai-de":3,"related-content-view":290},["Reactive",4],{"entity":5,"errors":-1},{"__typename":6,"status":7,"metatag":8,"id":206,"path":207,"title":208,"translations":209,"sharedHeaderRefMedia":217,"sharedTeaserTitle":13,"sharedTeaserText":245,"sharedTeaserRefMedia":247,"logo":249,"sharedParagraphs":259,"sharedTaxrefIndustries":280,"sharedTaxrefExpertises":284,"sharedIntroText":288,"sharedCtaLink":219},"NodeProject",true,[9,14,18,21,25,30,34,38,42,46,50,54,58,62,66,69,73,76,79,81,84,87,91,95,99,103,107,111,115,119,123,127,131,135,139,142,145,148,151,154,157,160,163,166,170,174,177,181,185,189,193,196,200,204],{"tag":10,"attributes":11},"meta",{"name":12,"content":13},"title","GenAI für das Wissensmanagement",{"tag":10,"attributes":15},{"name":16,"content":17},"description","Verbesserung des Wissensmanagements für eine Privatkundenbank mit generativer KI",{"tag":10,"attributes":19},{"name":20,"content":17},"abstract",{"tag":10,"attributes":22},{"name":23,"content":24},"icbm","51.525772, -0.082716",{"tag":26,"attributes":27},"link",{"rel":28,"href":29},"canonical","https:\u002F\u002Fcms.zuehlke.com\u002Fde\u002Fcase-studies\u002Fraiffeisen-verbessertes-wissensmanagement-mit-generative-ai",{"tag":10,"attributes":31},{"name":32,"content":33},"robots","index, follow",{"tag":26,"attributes":35},{"rel":36,"href":37},"shortlink","https:\u002F\u002Fcms.zuehlke.com\u002Fapi\u002Fgraphql",{"tag":26,"attributes":39},{"rel":40,"href":41},"image_src","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Fmax_1300x1300\u002Fpublic\u002Fimages\u002Fllm_1.jpg?itok=N0tRlMC0,https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Fzuhlke_innovation_social.jpg",{"tag":10,"attributes":43},{"name":44,"content":45},"referrer","unsafe-url",{"tag":10,"attributes":47},{"name":48,"content":49},"rights","Copyright ©2026 | Zühlke Engineering AG | All rights reserved.",{"tag":10,"attributes":51},{"property":52,"content":53},"og:site_name","Zühlke Engineering AG",{"tag":10,"attributes":55},{"property":56,"content":57},"og:type","website",{"tag":10,"attributes":59},{"property":60,"content":61},"og:url","https:\u002F\u002Fwww.zuehlke.com\u002Fde\u002Fcase-studies\u002Fraiffeisen-verbessertes-wissensmanagement-mit-generative-ai",{"tag":10,"attributes":63},{"property":64,"content":65},"og:title","GenAI für das Wissensmanagement – Zühlke",{"tag":10,"attributes":67},{"property":68,"content":17},"og:description",{"tag":10,"attributes":70},{"property":71,"content":72},"og:image","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Fmax_1300x1300\u002Fpublic\u002Fimages\u002Fllm_1.jpg?itok=N0tRlMC0",{"tag":10,"attributes":74},{"property":71,"content":75},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Fzuhlke_innovation_social.jpg",{"tag":10,"attributes":77},{"property":78,"content":72},"og:image:url",{"tag":10,"attributes":80},{"property":78,"content":75},{"tag":10,"attributes":82},{"property":83,"content":72},"og:image:secure_url",{"tag":10,"attributes":85},{"property":83,"content":86},"https:\u002F\u002Fwww.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Fzuhlke_innovation_social.jpg",{"tag":10,"attributes":88},{"property":89,"content":90},"og:image:alt","| Zühlke image",{"tag":10,"attributes":92},{"property":93,"content":94},"og:updated_time","2024-08-14",{"tag":10,"attributes":96},{"property":97,"content":98},"place:location:longitude","7.438014",{"tag":10,"attributes":100},{"property":101,"content":102},"place:location:latitude","46.947944",{"tag":10,"attributes":104},{"property":105,"content":106},"og:street_address","80 Great Eastern Street",{"tag":10,"attributes":108},{"property":109,"content":110},"og:locality","London",{"tag":10,"attributes":112},{"property":113,"content":114},"og:region","England",{"tag":10,"attributes":116},{"property":117,"content":118},"og:postal_code","EC2A 3JL",{"tag":10,"attributes":120},{"property":121,"content":122},"og:country_name","United Kingdom",{"tag":10,"attributes":124},{"property":125,"content":126},"og:email","london@zuhlke.com",{"tag":10,"attributes":128},{"property":129,"content":130},"og:phone_number","+44 20 7113 5000",{"tag":10,"attributes":132},{"property":133,"content":134},"og:locale","en_CH",{"tag":10,"attributes":136},{"property":137,"content":138},"og:locale:alternate","de_CH",{"tag":10,"attributes":140},{"property":137,"content":141},"de_DE",{"tag":10,"attributes":143},{"property":137,"content":144},"en_DE",{"tag":10,"attributes":146},{"property":137,"content":147},"en_AT",{"tag":10,"attributes":149},{"property":137,"content":150},"de_AT",{"tag":10,"attributes":152},{"property":137,"content":153},"en_HK",{"tag":10,"attributes":155},{"property":137,"content":156},"en_SR",{"tag":10,"attributes":158},{"property":137,"content":159},"en_BG",{"tag":10,"attributes":161},{"property":137,"content":162},"en_SG",{"tag":10,"attributes":164},{"property":137,"content":165},"en_GB",{"tag":10,"attributes":167},{"property":168,"content":169},"article:publisher","https:\u002F\u002Fwww.facebook.com\u002Fzuehlke.group",{"tag":10,"attributes":171},{"property":172,"content":173},"article:published_time","2024-03-20",{"tag":10,"attributes":175},{"property":176,"content":94},"article:modified_time",{"tag":10,"attributes":178},{"name":179,"content":180},"twitter:card","summary_large_image",{"tag":10,"attributes":182},{"name":183,"content":184},"twitter:site","@zuehlke_group",{"tag":10,"attributes":186},{"name":187,"content":188},"twitter:title","| Zühlke",{"tag":10,"attributes":190},{"name":191,"content":192},"twitter:site:id","247189965",{"tag":10,"attributes":194},{"name":195,"content":90},"twitter:image:alt",{"tag":10,"attributes":197},{"name":198,"content":199},"twitter:image","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Fmax_1300x1300\u002Fpublic\u002Fimages\u002Fllm_1.jpg?itok=N0tRlMC0,https:\u002F\u002Fwww.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Fzuhlke_innovation_social.jpg",{"tag":10,"attributes":201},{"name":202,"content":203},"google-site-verification","VEzolc1Vxy1KyRIlIqUSmVS7fqP_3_ZeBqPRby4g2mE",{"tag":205},"script","25605","\u002Fde\u002Fcase-studies\u002Fraiffeisen-verbessertes-wissensmanagement-mit-generative-ai","Raiffeisen: Verbessertes Wissensmanagement mit Generative AI",[210,214],{"path":211,"langcode":212},"\u002Fen\u002Fcase-studies\u002Fraiffeisen-enhancing-knowledge-management-with-generative-ai",{"id":213},"en",{"path":207,"langcode":215},{"id":216},"de",{"id":218,"sharedMediaLegend":219,"mediaImage":220,"name":244},"169358",null,{"url":221,"width":222,"height":223,"alt":224,"title":219,"size":225,"mime":226,"variations":219,"headerMinimalVariations":227},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Fllm_1.jpg",1280,853,"artificial intelligence brain network",85759,"image\u002Fjpeg",[228,233,234,239,243],{"name":229,"url":230,"width":231,"height":232},"FOCAL_POINT32_SMALL","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_small\u002Fpublic\u002Fimages\u002Fllm_1.jpg.webp?itok=Jw2agv1f",800,533,{"name":229,"url":230,"width":231,"height":232},{"name":235,"url":236,"width":237,"height":238},"FOCAL_POINT169_MEDIUM","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_16_9_medium\u002Fpublic\u002Fimages\u002Fllm_1.jpg.webp?itok=UobQtFaZ",1200,675,{"name":240,"url":241,"width":222,"height":242},"FOCAL_POINT169_LARGE","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_16_9_large\u002Fpublic\u002Fimages\u002Fllm_1.jpg.webp?itok=ApXMgxPl",720,{"name":240,"url":241,"width":222,"height":242},"llm.jpg",{"processed":246},"\u003Cp>Verbesserung des Wissensmanagements für eine Privatkundenbank mit generativer KI\u003C\u002Fp>",{"id":218,"sharedMediaLegend":219,"mediaImage":248,"name":244},{"url":221,"width":222,"height":223,"alt":224,"title":219,"size":225,"mime":226,"variations":219},{"id":250,"sharedMediaLegend":219,"mediaImage":251,"name":258},"169349",{"url":252,"width":253,"height":254,"alt":255,"title":219,"size":256,"mime":257,"variations":219},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Fraiffeisen-logo.png",196,68,"Logo Raiffeisen",4605,"image\u002Fpng","raiffeisen-logo.png",[260,268,274],{"__typename":261,"id":262,"ctaLink":219,"pgSharedText":263,"pgSharedTitle":267,"pgSharedCtaLink":219},"ParagraphPgText","22891",{"value":264,"processed":265,"format":266},"\u003Cp>Generative AI hat die Tür zu neuen Geschäftsanwendungen von beispielloser Qualität geöffnet. Insbesondere grosse Sprachmodelle wie ChatGPT haben neue Wege für Interaktionen mit Anwender:innen und den Umgang mit textuellen Daten eröffnet. Raiffeisen Schweiz möchte diese fortschrittliche Technologie nutzen, um das kollektive interne Wissen, das in einem umfangreichen, firmenspezifischen Textdatenbestand verborgen liegt, effizient zu nutzen. Ziel ist es, mithilfe einer Chat-Lösung Fragen von Mitarbeitenden in natürlicher Sprache präzise und automatisch beantworten zu können. Dies ist ein bedeutender Schritt in Richtung einer effizienteren Informationsbeschaffung und -Verarbeitung.\u003C\u002Fp>\r\n","\u003Cp>Generative AI hat die Tür zu neuen Geschäftsanwendungen von beispielloser Qualität geöffnet. Insbesondere grosse Sprachmodelle wie ChatGPT haben neue Wege für Interaktionen mit Anwender:innen und den Umgang mit textuellen Daten eröffnet. Raiffeisen Schweiz möchte diese fortschrittliche Technologie nutzen, um das kollektive interne Wissen, das in einem umfangreichen, firmenspezifischen Textdatenbestand verborgen liegt, effizient zu nutzen. Ziel ist es, mithilfe einer Chat-Lösung Fragen von Mitarbeitenden in natürlicher Sprache präzise und automatisch beantworten zu können. Dies ist ein bedeutender Schritt in Richtung einer effizienteren Informationsbeschaffung und -Verarbeitung.\u003C\u002Fp>","full_html","Ausgangslage & Herausforderung",{"__typename":261,"id":269,"ctaLink":219,"pgSharedText":270,"pgSharedTitle":273,"pgSharedCtaLink":219},"22892",{"value":271,"processed":272,"format":266},"\u003Cp>Das Cloud- und Data-Science-Team von Zühlke entwickelt für Raiffeisen Schweiz ein Prototyp einer innovativen, auf Azure Cloud umgesetzten Webanwendung «Ask Your Documents». Diese Anwendung ermöglicht es den Mitarbeitenden, über ein interaktives Chat-Interface textbasierte Fragen zu stellen. Die Antworten werden automatisch und auf der Grundlage firmenspezifischer Dokumente generiert, was eine faktenbasierte Antwort gewährleistet. Zusätzlich werden relevante Referenzen angezeigt, die sowohl zur Überprüfung als auch zur Bereitstellung eines tieferen Kontexts dienen. Für diese fortschrittlichen Funktionen kommen grosse Sprachmodelle zum Einsatz, insbesondere das GPT-4, sowie Retrieval-Augmented Generation (RAG).\u003C\u002Fp>\r\n","\u003Cp>Das Cloud- und Data-Science-Team von Zühlke entwickelt für Raiffeisen Schweiz ein Prototyp einer innovativen, auf Azure Cloud umgesetzten Webanwendung «Ask Your Documents». Diese Anwendung ermöglicht es den Mitarbeitenden, über ein interaktives Chat-Interface textbasierte Fragen zu stellen. Die Antworten werden automatisch und auf der Grundlage firmenspezifischer Dokumente generiert, was eine faktenbasierte Antwort gewährleistet. Zusätzlich werden relevante Referenzen angezeigt, die sowohl zur Überprüfung als auch zur Bereitstellung eines tieferen Kontexts dienen. Für diese fortschrittlichen Funktionen kommen grosse Sprachmodelle zum Einsatz, insbesondere das GPT-4, sowie Retrieval-Augmented Generation (RAG).\u003C\u002Fp>","Vorgehen & Lösung",{"__typename":261,"id":275,"ctaLink":219,"pgSharedText":276,"pgSharedTitle":279,"pgSharedCtaLink":219},"22893",{"value":277,"processed":278,"format":266},"\u003Cp>Mit der «Ask Your Documents»-Anwendung können Mitarbeitende von Raiffeisen Schweiz ihre Effizienz bei der Informationsbeschaffung und der Beantwortung spezifischer Fragen steigern. Die Lösung verbessert nicht nur die Trefferquote, sondern erhöht generell die Qualität der Antworten im Vergleich zu herkömmlichen Suchmethoden. Durch die Entwicklung der « Ask Your Documents»-Anwendung und die Zusammenarbeit mit Zühlke wird eine solide Basis für zukünftige Anwendungsfälle im Bereich GenAI-Lösungen geschaffen.\u003C\u002Fp>\r\n","\u003Cp>Mit der «Ask Your Documents»-Anwendung können Mitarbeitende von Raiffeisen Schweiz ihre Effizienz bei der Informationsbeschaffung und der Beantwortung spezifischer Fragen steigern. Die Lösung verbessert nicht nur die Trefferquote, sondern erhöht generell die Qualität der Antworten im Vergleich zu herkömmlichen Suchmethoden. Durch die Entwicklung der « Ask Your Documents»-Anwendung und die Zusammenarbeit mit Zühlke wird eine solide Basis für zukünftige Anwendungsfälle im Bereich GenAI-Lösungen geschaffen.\u003C\u002Fp>","Effekt & Nutzen",[281],{"id":282,"name":283},"7","Banken & Finanzdienstleister",[285],{"id":286,"name":287},"110","KI",{"processed":289},"\u003Cp>Effizientere Suche und bessere Antworten dank grossen Sprachmodellen und Retrieval Augmented Generation.\u003C\u002Fp>",{"data":291},{"relatedContentView":292},{"id":293,"pageInfo":294,"results":297},"3dad2dac-900c-48b3-9380-0814b1c1f4f1",{"page":295,"pageSize":296,"total":296},0,3,[298,326,350],{"id":299,"path":300,"sharedTeaserTitle":301,"sharedTeaserRefMedia":302,"sharedTaxrefIndustries":320,"sharedTaxrefExpertises":322},"26056","\u002Fde\u002Fcase-studies\u002Fmizuho-bank-beschleunigt-innovationen-im-globalen-transaktionsbanking","Mizuho Bank beschleunigt Innovationen im globalen Transaktionsbanking",{"id":303,"sharedMediaLegend":219,"mediaImage":304,"name":319},"169986",{"url":305,"width":306,"height":223,"alt":307,"title":219,"size":308,"mime":226,"variations":219,"relatedContentVariations":309},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Fdigital_strategy_consulting_right.jpg",1070,"\"\"",116855,[310,312,313,317,318],{"name":229,"url":311,"width":231,"height":232},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_small\u002Fpublic\u002Fimages\u002Fdigital_strategy_consulting_right.jpg.webp?itok=UeIxB_vl",{"name":229,"url":311,"width":231,"height":232},{"name":314,"url":315,"width":306,"height":316},"FOCAL_POINT32_MEDIUM","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_medium\u002Fpublic\u002Fimages\u002Fdigital_strategy_consulting_right.jpg.webp?itok=WHsVqnOU",714,{"name":314,"url":315,"width":306,"height":316},{"name":314,"url":315,"width":306,"height":316},"digital_strategy_consulting_right.jpg",[321],{"id":282,"name":283},[323],{"id":324,"name":325},"19","Digitale Strategien",{"id":327,"path":328,"sharedTeaserTitle":329,"sharedTeaserRefMedia":330,"sharedTaxrefIndustries":346,"sharedTaxrefExpertises":348},"7945","\u002Fde\u002Fcase-studies\u002Feffizientes-risikomanagement-im-banking-durch-kuenstliche-intelligenz","Effizientes Risikomanagement im Banking durch künstliche Intelligenz",{"id":331,"sharedMediaLegend":219,"mediaImage":332,"name":345},"172198",{"url":333,"width":334,"height":222,"alt":335,"title":219,"size":336,"mime":226,"variations":219,"relatedContentVariations":337},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002FArtificial_Intelligence_Brain.jpg",1920,"Artificial_Intelligence_Brain",512036,[338,340,341,343,344],{"name":229,"url":339,"width":231,"height":232},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_small\u002Fpublic\u002Fimages\u002FArtificial_Intelligence_Brain.jpg.webp?itok=e_PIVsiN",{"name":229,"url":339,"width":231,"height":232},{"name":314,"url":342,"width":237,"height":231},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_medium\u002Fpublic\u002Fimages\u002FArtificial_Intelligence_Brain.jpg.webp?itok=ALZCY3Am",{"name":314,"url":342,"width":237,"height":231},{"name":314,"url":342,"width":237,"height":231},"Artificial_Intelligence_Brain.jpg",[347],{"id":282,"name":283},[349],{"id":286,"name":287},{"id":351,"path":352,"sharedTeaserTitle":353,"sharedTeaserRefMedia":354,"sharedTaxrefIndustries":371,"sharedTaxrefExpertises":373},"7254","\u002Fde\u002Fcase-studies\u002Faufbau-der-ersten-cloud-nativen-digital-bank-in-singapur","Aufbau der ersten Cloud-nativen Digital-Bank in Singapur",{"id":355,"sharedMediaLegend":219,"mediaImage":356,"name":370},"152521",{"url":357,"width":358,"height":359,"alt":360,"title":219,"size":361,"mime":226,"variations":219,"relatedContentVariations":362},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Fwoman-on-her-mobile-banking-app.jpg",640,427,"woman looking at a mobile banking app",30505,[363,365,366,368,369],{"name":229,"url":364,"width":358,"height":359},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_small\u002Fpublic\u002Fimages\u002Fwoman-on-her-mobile-banking-app.jpg.webp?itok=NEsQ_PU1",{"name":229,"url":364,"width":358,"height":359},{"name":314,"url":367,"width":358,"height":359},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_3_2_medium\u002Fpublic\u002Fimages\u002Fwoman-on-her-mobile-banking-app.jpg.webp?itok=gMhXuWW4",{"name":314,"url":367,"width":358,"height":359},{"name":314,"url":367,"width":358,"height":359},"woman-on-her-mobile-banking-app.jpg",[372],{"id":282,"name":283},[374,377,380,383],{"id":375,"name":376},"124","Cloud",{"id":378,"name":379},"129","Experience Design",{"id":381,"name":382},"944","User \u002F Customer Experience",{"id":384,"name":385},"21","Softwareentwicklung"]