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Gemeinsam mit Zühlke wird die Customer Experience verbessert und dabei eine innovative Lösung realisiert.\u003C\u002Fp>\n",{"__typename":277,"id":278,"caption":219,"captionSecondary":219,"pgSharedTitle":219,"pgMediaRefMedia":279,"secondaryImage":219,"edgeToEdge":219,"fullWidth":219},"ParagraphPgMedia","10838",{"id":280,"mediaOembedVideo":281},"2140","https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=LYqveKsbdn8&feature=youtu.be",{"__typename":266,"id":283,"ctaLink":219,"pgSharedText":284,"pgSharedTitle":287,"pgSharedCtaLink":219},"2952",{"value":285,"processed":286,"format":271},"\u003Cp>Die Digitalisierung hat die Versicherungsbranche fest im Griff. Eine grosse Herausforderung und ein regelrechter Moment of Truth gegenüber den Kunden stellt der digitale Schadenprozess dar. Die Gebäudeversicherung Bern (GVB Gruppe) will auch in diesem Bereich die Chancen des digitalen Wandels nutzen und dabei eine erstklassige Customer Experience und eine deutliche Effizienzsteigerung ins Zentrum stellen. Darüberhinaus stellt sich die GVB Gruppe die Frage, wie kundenorientierte Lösungen rasch, effizient und risikominimiert realisiert und in den operativen Betrieb integriert werden können.\u003C\u002Fp>\r\n","\u003Cp>Die Digitalisierung hat die Versicherungsbranche fest im Griff. Eine grosse Herausforderung und ein regelrechter Moment of Truth gegenüber den Kunden stellt der digitale Schadenprozess dar. Die Gebäudeversicherung Bern (GVB Gruppe) will auch in diesem Bereich die Chancen des digitalen Wandels nutzen und dabei eine erstklassige Customer Experience und eine deutliche Effizienzsteigerung ins Zentrum stellen. 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Diese Tests fallen positiv aus und die Skalierung der Idee wird beschlossen.\u003C\u002Fp>","Ideation und Validierung am Markt",{"__typename":295,"id":296,"eyebrow":219,"pgQuoteRefQuote":297,"hideImage":219,"hideFunctionAndCompany":219,"bigQuote":219},"ParagraphPgQuote","2954",[298],{"status":7,"id":299,"promote":300,"quotePersonDesc":301,"quotePersonName":302,"quoteText":303,"profileImage":304,"title":324},"1829",false,"Product Owner Smart Claims","Simon Stucki","Ich fühlte mich eigentlich nie als Kunde, sondern als Teil eines grossartigen Teams. Der Erfolg des Projekts basiert auf einer geschlossenen Teamleistung.",{"id":305,"sharedMediaLegend":219,"mediaImage":306,"name":323},"1446",{"url":307,"width":308,"height":308,"alt":309,"title":219,"size":310,"mime":226,"variations":219,"quoteVariations":311},"https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fimages\u002Fsimon_stucki.jpg",400,"Simon Stucki GVB",117438,[312,315,318,321,322],{"name":313,"url":314,"width":308,"height":308},"FOCAL_POINT11_EXTRA_SMALL","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_1_1_extra_small\u002Fpublic\u002Fimages\u002Fsimon_stucki.jpg.webp?itok=bbaD0LUz",{"name":316,"url":317,"width":308,"height":308},"FOCAL_POINT11_SMALL","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_1_1_small\u002Fpublic\u002Fimages\u002Fsimon_stucki.jpg.webp?itok=Grp9u7DI",{"name":319,"url":320,"width":308,"height":308},"FOCAL_POINT11_MEDIUM","https:\u002F\u002Fcms.zuehlke.com\u002Fsites\u002Fdefault\u002Ffiles\u002Fstyles\u002Ffocal_point_1_1_medium\u002Fpublic\u002Fimages\u002Fsimon_stucki.jpg.webp?itok=OBRo-6eS",{"name":319,"url":320,"width":308,"height":308},{"name":319,"url":320,"width":308,"height":308},"simon_stucki.jpg","Simon Stucki, GVB Group",{"__typename":266,"id":326,"ctaLink":219,"pgSharedText":327,"pgSharedTitle":330,"pgSharedCtaLink":219},"2955",{"value":328,"processed":329,"format":271},"\u003Cp>Das Beratungsprojekt geht fliessend in die Lösungsentwicklung über. 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Dadurch wird die Interaktion mit dem Schadensbearbeiter via Smartphone ermöglicht und die Grundlage für die Neugestaltung des Schadenprozesses mit klarem Fokus auf eine verbesserte Customer Experience geschaffen. Im Zentrum stehen dabei eine Chat-Funktion, die Terminkoordination sowie Assistance-Service und die direkte Abrechnung. Zum Schluss folgt die Anbindung an das Kernsystem der GVB Gruppe sowie der geregelte Betrieb. 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