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MIA assists insurance agents

MIA (Multinational Insurance Application) is a tablet app which enables insurance agents to present relevant policy information to customers quickly and easily.

Customer Benefits

  • Functioning prototype with high level of maturity after just a few weeks.
  • Rapid decision to continue app develop-ment.
  • Excellent usability and a positive customer experience thanks to innovative, custom operating concept.


Zurich Insurance Group relies on a large network of independent insurance agents, who offer their customers complex products in an international setting. The rules which need to be taken into account in drawing up a policy differ according to the customer’s country and sector. Information on these rules is provisioned by an existing system via a web client. A ‘MIA on iPad’ project was set up with the aim of providing insurance agents with a simple means of presenting this information to customers in a manner designed to drive sales.


Zühlke developed a tablet application offering both ease of use and an attractive design. The data used by the application is part of a system of rules and regulations, management of which is costly and time-consuming. Therefore, the tablet solution needed to conform to the Zurich Insurance Group’s strict security guidelines.

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Photo: Mr Lukas Urech

Lukas Urech

Senior Business Development Manager

"To create trust and customer loyalty, you need perfectly tailored solutions. For example, a 360-degree view of the customer makes it possible to use data intelligently together with artificial intelligence."
Photo: Mr Markus Reding

Markus Reding

Director Solution Center
Portals & Collaboration