Sympany: Customer retention with a unique customer experience

Sympany wants a web portal that stands out for its simplicity. Stimmt develops the concept, Zühlke sets it up in the shortest possible time together with Sympany.

Customer Benefits

  • Sympany gets a future-oriented customer portal that is enthusiastically received by customers.
  • The portal is clearly focused on core customer needs.
  • With the development of the portal, Stimmt and Zühlke support Sympany’s digitalisation strategy.



For us it was crucial that specialists from Zühlke were present in the team and thus working together with our developers on an equal footing.

– Jean-Claude Hauser, Head of Online Services at Sympany

As simple as possible

The health insurer’s brand promise is “simplicity”, and this should be refl ected in every point of contact with their customers. Sympany commissioned the powerful duo Zühlke and Stimmt, experts in customer focus, to design and implement a customer portal that delivers on this promise. The aim of the web portal is to enable the insurer’s customers to manage key functions digitally and make it simple enough for anyone to use. Stimmt designed the corresponding concept, and Zühlke implemented it within just a few months.

Roadmap to success

In interviews with customers, Stimmt identifies the central demands placed on the Sympany portal. Zühlke implements the resulting concept in iterative cycles. After each cycle, tests are conducted, and the concept is further refined. In addition, Stimmt and Zühlke create a roadmap that weighs up the customer benefits and feasibility of individual points.

Fine-tuning the digital strategy

Zühlke and Stimmt further refine Sympany’s digital strategy, developing a customer portal with a well-thought out user interface within just a few months. Thanks to its responsive design, the portal is available on both a PC and a smartphone. This takes Sympany a step further in their quest for targeted digitalisation.


Your contacts

Let's talk about your future

Photo: Mr Lukas Urech

Lukas Urech

Director Business Development

Photo: Mr Christian Heldstab

Christian Heldstab

Business Solution Manager