Swisscom records and alters fixed-line telephony contracts using an online system that has existed since 2001. Since this system was commissioned, technology and products have continued to develop rapidly. New generations of products have already been managed using successor systems. Now, Swisscom is bringing Zühlke on board to maintain necessary content on the legacy system.
The Zühlke team is taking responsibility for the further development, maintenance and support of the existing order system. New use cases and change requests will be critically analysed in order to avoid unprofitable investments on the part of the client. The team will ensure that the system is integrated into the Swisscom development process and release cycles. Zühlke will scale down its capacities on an ongoing basis.
The new order system will allow Swisscom to introduce modern processes and technology for its new products. Swisscom will hand over responsibility for the existing system to the Zühlke team, freeing up the internal resources that were previously dedicated to it. By outsourcing to Zühlke, Swisscom receives an all-round service package for the further development and maintenance of the existing order system, with the aim of phasing out this system entirely in the medium term.
Head of DevOps and Partner
Senior Business Solution Manager and Partner