In this project, Liebherr wanted to create for its customers and service partners a means of centrally accessing the state and operating data for construction machinery operating around the world. These data include geographic position, fuel consumption and processing data, for example, as well as fault states and service information. Liebherr utilizes the information for customer service (servicing, required spare parts, remote maintenance). The objective was to allow Liebherr customers to access a multilingual web portal on their own construction machines and obtain important information for monitoring, deployment planning and billing.
The central control system for the construction machine transmits data over a radio module integrated in the project. A mobile radio link (GPRS) is used to transmit data to a central web server and place it in a database there. A mobile communication provider with worldwide service coverage was selected because the construction machinery involved is used worldwide. For data display, a multilingual web portal was implemented.
Director Business Development
"Digitalisation opens up new opportunities: product manufacturers become comprehensive service providers and bind their customers more closely to themselves with inspiring experiences. Benefit from our experience in Swiss industry."