As the company serving the most customers in the Libero transport association, BERNMOBIL operates the tram and bus network in the Bern region and represents a crucial link in the mobility chain. Smooth operation across the association and the continuous expansion of services require a high degree of information exchange between the affiliated partners. Consistent and efficient business processes are necessary to satisfy customers' growing information needs and to ensure optimal coordination between the affiliated networks.
IT, as a central element in the provision of services, needed to be aligned to future needs. As part of the overall IT strategy, guidelines for the alignment of infrastructure, the application environment, processes and organization were to be developed.